Lovely Nails

+1 734-484-0309

1545 Holmes Rd, Ypsilanti, MI 48198 United States of America

Open Today: -

Quick Facts About Lovely Nails

Lovely Nails is a nail salon that seems to have a mix of positive and negative reviews. Let's analyze the strengths and weaknesses based on the comments provided.

Starting with the strengths, one positive comment states that Tony provides great service and does amazing work with paints. This suggests that at least one nail technician in the salon is skilled and provides satisfactory services. Another commenter mentions that the salon always gets them right, indicating that some customers have consistently positive experiences at Lovely Nails.

Additionally, there is a comment praising the pedicure services, stating that they help to relax the mind. This suggests that the salon might have a relaxing atmosphere and skilled technicians when it comes to pedicures.

Another positive review highlights the excellent service provided by Pila. This indicates that at least one of the nail technicians, in this case Pila, is highly skilled and takes good care of the customer's natural nails.

Moving on to the weaknesses, a recurring issue mentioned by several commenters is poor communication and rude customer service. Jennifer, the main nail technician at the salon, is described as very rude and having a trashy attitude. This is a significant weakness as customer service is crucial in the beauty industry. Rudeness can leave customers feeling unsatisfied and discourage them from returning.

Another negative comment states that the pricing at Lovely Nails is inconsistent and overpriced. Customers claim that they are charged differently each time and feel that they are being overcharged. This inconsistency in pricing can lead to confusion and customer dissatisfaction.

Furthermore, some customers complain that their nails lift after just five days, suggesting a quality issue with the services provided. Another customer specifically mentions that their acrylic nails always turn out too thick and do not look good. This implies that the nail technicians may not have the necessary skills or attention to detail when it comes to applying acrylics. Inconsistent quality and less appealing results can deter customers from patronizing the salon.

The negative experience of one customer who felt that the salon discriminates against black people is a serious concern. If Lovely Nails does have a problem with racial discrimination, it is a significant weakness that should be addressed immediately. Discrimination in any form is unacceptable and can severely damage the reputation and success of a business.

In conclusion, Lovely Nails seems to have both strengths and weaknesses based on the comments provided. Some strengths include positive experiences with certain nail technicians, satisfactory pedicure services, and commendations for lashes and eyebrows. On the other hand, weaknesses include poor communication and rude customer service, inconsistent pricing, issues with nail quality and design, and the serious accusation of racial discrimination. To address these weaknesses and improve the overall customer experience, Lovely Nails should focus on improving communication, providing consistent pricing, enhancing nail quality and design, and actively combating any form of discrimination.

Best TL Reviews

Jennifer is rude as hell ! VERY VERY RUDE ! she thought I was someone that had came before which I have came multiple times but I never have I cussed them out up until today her attitude is trash to be the main nail tech in the salon .. she getting old and doing nails is not for them anymore !! Poor communication! This place need to be shut down

Great service. Tony was great and he does amazing with paints. Pedicure cure the weary mind

They always get me right! ????

Nails lift after 5 days. Over priced. Always charging differently. Very over priced.

The worst pedicures

Exelente cervicio un momento para relajate y concentirce

The acrylic is always way too thick. My nails never look good when I come here. Rather it's an overlay, fill in, full set, etc. I never like them. I did, however give 3 stars for the lashes and eyebrows. My lashes are always very full. Jennifer is not stingy with the lashes like most places. And the glue never itches or irritates my eyes. If you want your lashes done this is the place. Not so much for nails though.

Great service! I always see Pila and she does a wonderful job on my nails. She takes care of my natural nails and is always pleasant during my visit.

This place is horrible they pick and choose who to give services to I think they got a problem with black people do not go here and waste your money