Vista Nail and Spa

+1 407-851-8588

6607 S Semoran Blvd Suite 105, Orlando, FL 32822 United States of America

Open Today: -

Quick Facts About Vista Nail and Spa

Vista Nail and Spa has received a mix of positive and negative comments, which provide insight into its strengths and weaknesses. In analyzing these comments, it is important to consider the overall customer experience, service quality, professionalism, consistency, and communication.

One consistent strength mentioned by multiple customers is the excellent customer service provided by the staff at Vista Nail and Spa. Customers appreciate the kind and accommodating nature of the staff, as well as their willingness to fit in appointments, provide personalized nail art, and address any concerns or preferences. This level of attention and service is seen as a positive aspect of the salon, fostering customer loyalty and satisfaction.

Another strength highlighted by customers is the skill and precision of the nail technicians, specifically mentioning DD and Tran. Customers commend their abilities in nail art, shaping nails, and delivering satisfactory pedicures. These positive experiences contribute to the overall reputation of the salon and attract customers seeking high-quality nail services.

Customers also appreciate the improvements in service under new management. This suggests that the salon has taken steps to enhance its operations and deliver better experiences to customers. The fact that they fixed a broken nail for free, even though it had been over a week, is a clear example of their commitment to customer satisfaction. The rewards program offered by the salon is also seen as a positive aspect, incentivizing customers to continue patronizing the salon.

On the other hand, there are some weaknesses that have been mentioned by customers that need to be addressed by Vista Nail and Spa. One recurring complaint relates to inconsistent service quality and lack of attention to detail. One customer had a disappointing experience with the signature pedicure, where the promises of a deep massage and adequate paraffin treatment were not fulfilled. This inconsistency suggests that there may be a lack of quality control or training in delivering the promised services.

Additionally, there are negative comments regarding language barriers and communication issues. It is mentioned that some Spanish-speaking customers become upset when the staff members do not understand them. While the customer who left the comment expresses their frustration towards Spanish-speaking individuals, it is important for the salon to address this issue by implementing effective communication strategies, such as having bilingual staff members or utilizing visual aids to ensure proper understanding and satisfaction for all customers.

Lastly, there is a negative comment regarding a poor experience with an individual nail technician who made the customer feel inadequate and embarrassed. This suggests a lack of professionalism and customer service skills exhibited by the technician. It is crucial for the salon to address such behavior and ensure that all staff members are trained to provide a pleasant and respectful experience for customers.

In conclusion, Vista Nail and Spa has several strengths such as excellent customer service, skilled nail technicians, personalized nail art, and loyalty rewards. However, there are also weaknesses that need to be addressed, including inconsistent service quality, communication issues, and inappropriate behavior from some staff members. By addressing these weaknesses and building on their strengths, Vista Nail and Spa can further enhance their reputation and provide a consistently outstanding customer experience.

Best TL Reviews

I have been going to this salon for three years now and I absolutely love it! I get my nails done every 3-4 weeks with DD and the attention and service they give is amazing. I can always count on them fitting me in when I have busy schedule at work and they put up with me being indecisive about color choices. I have brought my family members here and they are always super happy when they leave! They are always looking for ways to bring in more colors and techniques and maintaining safe practices for all customers. My Valentine’s Day nails came out great! Thank you Vista Nails ???? If you are in the area make sure to stop by!

They were so kind to me the entire time and the service was so amazing. DD did a great job with the nail art, look at the precision! Also i want to thank the man who dipped my nails and shaped them, he kept asking how i liked them, which i thought was great because not a lot of nail techs will ask that. All in all, you should come here for your next nails!

Wonderful customer service and DD did such a great job on my Christmas nails! I’ve been here many times over the years, but I think it’s under new management and has been great recently. I usually get a deluxe pedi and dip powder. I broke a nail (dip powder) and they fixed it for free even though it had been at least a week. Have always had great experiences and friendly techs! Their reward cards are also a nice bonus - receive a stamp for every $20 you spend (I think) and get a discount after reaching 10 stamps. Will definitely be back!

I decided to get the signature pedicure mostly because the bold writing that said DEEP massage, stone, along with paraffin. The massage I received was bare minimum. The paraffin was not even enough to cover my feet properly. For the amount of money I just spent I am not sure what I was paying extra for. Highly disappointed.

This salon is great! I've been coming for a year now. Everyone there is willing to accommodate as best they can. Although I keep noticing people who only speak Spanish getting upset at them and I offer to translate everytime. I'm sorry but if you're going to get service, either YOU the client need to know how to speak a language they understand or come prepared with what you want in a picture or Google translate it. Not the other way around. AND to blame them for not understanding you is not their fault.

Me and my husband went in for the stone pedicure. I’m so happy we went in spite of the reviews. Tran is the man ???? he did my pedi. Unfortunately I didn’t get the young ladies name who did my husband’s pedi but we were both satisfied. They went above and beyond. The salon was clean. The chairs were extremely comfortable. They took their time with the pedicures even though other customers were coming in for service. Tran took his time massaging my legs I have nerve damage in both legs so I really appreciated that ???? My polish was on point. I would highly recommend this salon and we will definitely be returning clients ????

I loved my experience at vista nails! Deedee was very clean and nailed the design I had in mind. I’m here on vacation and the employees gave me a run down of all the things I need to do while in town! Would highly recommend

The first time I went to this salon I had a wonderful experience. Unfortunately the second time was terrible. I got a gel mani and pedi. I felt terrible and I had to ask the gentleman in the first station if he could redo my polish because the color was so uneven and lumpy. Instead of acknowledging and apologizing he made me feel worse and then told me it was my nail that was lumpy…. He then seemed to get very upset when I said I didn’t want the drill on my nail. I was actually very embarrassed. I didn’t dare say anything about my toenails. When I went home my daughter privately messaged them for me and asked for them to redo the polish but they chose to not respond after the notification came that it was seen. It’s very sad because I only recently moved to this area and had been with my previous nail girl for over 10 years and I am loyal to every 2 weeks service. I also bring my daughters with me and my average bill runs over $250… I would think with todays economy it would be important to keep every valuable customer as happy as possible to preserve revenue. This is a picture of my nail 1 hour after service.