Nails & More

+1 636-287-9899

852 Arnold Commons Dr, Arnold, MO 63010 United States of America

Open Today: -

Quick Facts About Nails & More

Nails & More place has received a mix of positive and negative comments, which provide insight into its strengths and weaknesses. Let's analyze these comments to understand the strengths and weaknesses of the salon.

Strengths: 1. Excellent customer service: Many customers praised the staff for their attentiveness, kindness, and professionalism. Customers appreciated being asked for their preferences and being made to feel comfortable throughout the service. This positive customer service experience contributes to a positive salon experience. 2. Skilled technicians: There were multiple compliments regarding the skill and technique of the technicians. Customers mentioned that their nails turned out better than expected, and the technicians were able to execute specific requests. This indicates that the salon has skilled and talented professionals. 3. Clean and relaxing environment: Customers have consistently mentioned that the salon is clean and provides a relaxing environment. A clean and comfortable ambiance is crucial for customers seeking a relaxing spa experience. 4. Family-friendly and hospitable: One customer specifically mentioned that the salon is family-friendly and hospitable. This indicates that the salon is welcoming and accommodating to customers of all ages. 5. Attention to detail: Several customers appreciated the attention to detail during their nail services. The technicians were praised for their efforts to ensure that nails were well-done and perfect. 6. Ability to fix mistakes: One customer had a positive experience with a nail technician named Lisa, who went above and beyond to fix a broken nail. This willingness to rectify mistakes and provide excellent customer service is a strength of the salon.

Weaknesses: 1. Outdated chairs: One customer mentioned that the chairs at the salon were a bit old. This suggests that the salon might need to update their furniture to improve the overall experience. 2. Inconsistency in nail length: A customer mentioned that their nails were shorter than usual, and another customer mentioned that their nails were longer than desired. This inconsistency in delivering the requested nail length indicates a weakness in communication between the customer and the technician. 3. Inflexibility in nail designs: A customer expressed disappointment that their technician refused to provide the desired nail design, even when it was mentioned on the salon's services list. This can be seen as a weakness in accommodating customer preferences and limiting the choices available. 4. Difficulty with availability: One customer mentioned that they were unable to get their broken nails fixed promptly due to the salon being busy. This indicates that the salon might have difficulty managing their appointments or may need additional staff to handle high demand.

In conclusion, Nails & More place has several strengths, including excellent customer service, skilled technicians, clean and relaxing environment, attention to detail, and the ability to rectify mistakes. However, there are also some areas that need improvement, such as updating chairs, ensuring consistency in nail length, being more flexible with nail designs, and addressing availability issues during peak times. Overall, the salon has received positive feedback but should address these weaknesses to enhance the customer experience.

Best TL Reviews

I went here after going to the same nail salon for year, I was a bit nervous to try somewhere new but I had such a great experience! Peter did a great job and made sure my nails were perfect! The shop was very clean and it was a very relaxing environment. I will be returning!

I have never had anyone be more attentive to the detail & quality of my nails. I wish I was better with names, the guy who did my nails clearly cares. My nails were a wreck from me breaking them off two days before my yet the process was painless, thank you!

Walk-In. Chairs a bit old now, but still great Shiatsu massage as pedicures being done.

Family friendly, hospitable.

Would have got 5 Stars but my nails were a bit shorter than usual.

Definitely plan to Return soon!

i have been here several times but today’s experience made me want to leave a review for Lisa. i came in & got my nails and toes done last monday (1/23) and the same day i got them done one of my nails broke. i tried to come back later that week to get it fixed but they were too busy, and that was totally okay! then today at work (1/31) another nail broke. so i decided to try and go back to get them both fixed today when i got off. when i got there Lisa was so helpful and kind. she exceeded my expectations of just getting my 2 broken nails fixed. she re-did my entire manicure for me, even on the unbroken nails, so that all my nails would look good again. i was so blown away by her offer to do this, and obviously wasn’t expecting a discounted service or anything considering she re-did the entire thing. when we finished she refused to let me pay for anything, and almost refused to take a tip from me. you can tell she takes pride in her work and cares for her clients. i was so happy leaving and felt so grateful she did this for me. thank you Lisa! you are an angel of a person. truly. thank you

This was our first experience here and it exceeded our expectations. They were so kind and professional. The pedicures were so calm and relaxing and our toenails came out great. Definitely recommend this nail salon and will be returning!

I don’t leave reviews, but this experience shocked me that I needed to share. This is not the typical salon I go to, to preface.. I received acrylics & a pedicure. The pedicure was fine, just as one would expect. The qualm I had was with my nail technician when I was getting acrylics. I showed my technician a photo of what I wanted (A pastel green French tip with relatively simple wavy lines along the nail, a picture will be included.) He flat out told me no. On their services list it stated that it was +$5 for designs. Why would a business have a service list if their technicians just refuse it? I would have DEFINITELY paid the extra price for designs. I decided to go with an all over color then instead, since I didn’t have much of a choice. When he asked me about the length of my nails, I pointed to a length I wanted, and he told me no once more. So, my nails are too long for my preference now. The nail structure is wonderful, and his techniques were spot on. I have no complaints about that, but I received absolutely nothing that I wanted, and I feel like I wasted my money.

The nicest people who take their time to provide every customer quality service. They’ll ask you along the way if you like the color, do you feel comfortable, how is the service, etc. Also great eye for picking out colors if you’re indecisive like me. Very respectful of all protocols. I love this salon and will continue to come here!

I got a manicure and pedicure by Peter and turned out better than expected. He is so kind and talented and listened to all my over-the-top requests lol. Definitely coming back for my future manicures and pedicures!