Quick Facts About Silky Nails
Silky Nails Place has a combination of strengths and weaknesses based on the comments provided. The strengths and weaknesses will be discussed in detail below.
One of the strengths that Silky Nails Place has is that it is a family-owned and operated business. This can create a more personalized and friendly experience for customers, as they are dealing directly with the owners. It also suggests that there is a sense of pride and dedication to the business, as it is being passed down through generations. Additionally, one customer mentioned that the daughter of the owners was bright and friendly, which contributes to a positive and welcoming atmosphere.
The clean environment of Silky Nails Place is another strength that is highlighted in the comments. Customers appreciate when the salon is clean and well-maintained, as it creates a more hygienic and comfortable experience. A clean environment also reflects professionalism and attention to detail, which can instill confidence in customers.
The efficiency of the salon is another strength mentioned in the comments. Customers mentioned that they were able to get right in and were tended to in less than 5 minutes. This indicates that the salon is well-organized and can efficiently handle customer appointments. Prompt service is important for customers, as it shows respect for their time and commitments.
The application of polish was mentioned as being done nicely by one customer. This suggests that the staff at Silky Nails Place has the skill and expertise to deliver satisfactory results. A well-done application of polish is crucial for customer satisfaction, as it is one of the main services provided by the salon.
However, there are also notable weaknesses mentioned in the comments. One customer mentioned that their pedicure was subpar and they needed to redo it themselves. This indicates that there may be inconsistencies in the quality of services provided by the salon. A subpar pedicure can be disappointing for customers, as they expect professional results from a salon.
Another customer mentioned that they were charged $50 for a gel manicure that chipped off within 24 hours. This highlights a weakness in the quality of work and products used by the salon. Customers expect that their manicures will last for a reasonable amount of time without chipping or fading. Additionally, the customer mentioned that when they asked for a redo, the salon refused and were argumentative instead of being apologetic. This suggests a lack of customer service and a failure to rectify a problem that arose.
One customer had a positive experience with a technician named Henry who was able to correct a previous bad acrylic dip experience. This shows that there are skilled technicians at Silky Nails Place who can provide excellent service. However, it is important to note that the customer mentioned that the name of Henry's daughter, who did the design, was not remembered. This lack of attention to detail in remembering the employee's name can be seen as a weakness in customer service.
One of the comments mentioned a horrendous experience where the owner allegedly discriminated against a toddler and yelled at her. This is a serious allegation and suggests a highly negative experience at the salon. Discrimination and poor treatment of customers, especially children, is completely unacceptable and reflects poorly on the salon's reputation.
Another customer, however, had an excellent experience at Silky Nails Place. They mentioned that the place was spotless, the service was great, and they loved their pedicure. This comment indicates that there are instances where customers have had positive experiences at the salon.
Overall, Silky Nails Place has a mix of strengths and weaknesses. The strengths include being family-owned and operated, having a clean environment, providing prompt service, and delivering satisfactory results in some cases. The weaknesses include inconsistencies in the quality of services, poor customer service in handling complaints, and allegations of discrimination and poor treatment of customers. These weaknesses need to be addressed and improved upon in order for Silky Nails Place to maintain and improve its reputation.
Best TL Reviews
First and last visit
Pros:
Family owned and operated
Daughter is bright and friendly
Clean environment
We got right in
Polish was applied nicely
Cons:
My pedicure was subpar (need to do it myself today)
My brothers pedicure was done quickly, it was his first pedi ever the Mother did it, she did not share my excitement to turn him onto pedi”s. Speed racer.
Big disappointment sadly
84.00 dollars down the drain
First time and last time … $45 full set
Es increíble que visito este lugar por primera vez, solo tenían conmigo 2 clientas y este señor hizo una porquería de trabajo!! NO GASTEN SU DINERO EN ESTE LUGAR!!!
I was charged $50 for a simple gel manicure (no tips, no design, nothing special) that chipped off of 4 nails in less than 24 hours. Went back to ask them to re-do them and they refused and were argumentative, rather than apologetic. Poor quality and poor customer service ????????
Went in with some really bad acrylic dips from another salon that looked terrible and were too thick in every way. Henry really took the time to find out what I didn't like about them and then he made sure the ones he did came out just the way I wanted and then his daughter (name escapes me) did a "plaid" design on the ring finger exactly how I wanted . Not to mention the place was clean and quiet and relaxing. I was super happy and will be back. Pic is after wearing the nails a lil over a week.
Horrendous experience. Owner discriminated against my toddler and denied both of us service. He also yelled at her. Horrible business owners- horrible way to act, yelling at a child. Then to deny us service and take someone else who walked in after us? Horrible place.
Excellent!! Super clean and great service. Love the family business. Just had my toes done and love them! Delicious pedi totally worth it, my feet are glowing!
My first visit, won't be the last.
The place is spotless, very friendly environment.
Henry took his time and did a wonderful job.
Made me feel like they truly appreciated my business.
I highly recommend !!!
They do a great job. Very friendly people. Anytime that I go in, I’ve been tended to in less than 5 minutes
Silky Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places
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