Quick Facts About Polish Nail Salon
Strengths:
1. Excellent customer service: The salon was able to accommodate an appointment for two people on the same day and delivered excellent spa manicure services.
2. Affordable prices: The spa manicure with shellac and additional services were offered at a reasonable price of $33, which included a gift of lotion and cuticle oil due to the holiday season.
3. Peaceful and inviting ambiance: The salon was described as peaceful, clean, and professional, providing a pleasant environment for customers to relax and enjoy their services.
4. Positive reviews and repeat customers: The salon received positive feedback from satisfied customers, indicating a high level of customer satisfaction and the likelihood of returning.
Weaknesses:
1. Inconsistent service quality: A customer expressed disappointment with the salon's failure to fulfill their request to file their nails and their refusal to rectify the issue. This suggests a lack of attention to customer preferences and an unwillingness to address concerns.
2. Questionable pricing practices: A customer complained about inflated prices for basic nail services, including an additional charge for just painting toes. This calls into question the salon's pricing transparency and the fairness of their pricing structure.
3. Rushed services: Some customers reported feeling rushed during their pedicure services, with one customer mentioning that their pedicure lasted only 15 minutes. This indicates a lack of attention to detail and customer satisfaction.
4. Poor quality control: One customer mentioned receiving a pedicure with uneven clear coat application and remaining dry skin, indicating a lack of proper exfoliation and attention to detail during services.
5. Rude and unresponsive staff: Multiple customers complained about the salon staff being rude, unresponsive, and unappreciative of customers. The lack of follow-up on complaints and the dismissive attitude towards customer satisfaction suggest a lack of professionalism and customer-centric approach.
Overall, the strengths of the Polish Nail Salon include excellent customer service, affordable prices, a peaceful ambiance, and positive customer reviews. However, weaknesses such as inconsistent service quality, questionable pricing practices, rushed services, poor quality control, and rude staff have been highlighted by dissatisfied customers. Addressing these weaknesses is crucial for the salon to improve customer satisfaction and establish a positive reputation in the industry.
Best TL Reviews
They did a fantastic job. We made an appointment for two people for the same day 45 mins later, after lunch. They took us no problem.
We got the spa manicure with shellac. They did a beautiful job on our nails and very nice spa services. They did our nails, hand and arm massage, and lotion--all for $33! It was also near Christmas so they gave each of us a beautiful gift of lotion and cuticle oil.
This was a very peaceful, clean, professional and, inviting place to get your nails done.
We will definitely be returning customers! Definitely give them a try.
They did not file my nails as I asked and wouldnt fix it when I asked. This is my 2nd acrylic set from here and I am very disappointed with them. I felt rushed and will not return to this salon.
I used to love going here but they BLEW me !! $30 just for them to paint my toes !!! NOT a pedicure JUST PAINT !! Big sign on the door says 10% off if you have cash my bill was $68 I got a basic full set (clear polish) and my toes painted white . She gave me a $3 discount . I do NOT recommend anymore . They make up prices and they go !
Clean. Would be quiet if not for the barking dog in the back. Shortest most rushed pedicure I've ever had. Barely 15 minutes start to finish. Will not be returning!
Worst pedicure I have ever gotten. My clear coat isn't even on all of my nails. I still have bits of dry skin that weren't exfoliated off. Very disappointing, will not be returning.
Absolutely awesome Pedicure- The Very Best Around! Staff member Christine is worth requesting. Always a soothing & relaxing experience. Pleasant & thorough, so when leaving, it's with happy feet.
got a fill with stones 55 for ombre and 20 for stones that fell off the same day! I called the next day to tell them what happened the guy stated "we fix for you come in" obviously I work and cant just go so i requested the partial refund for the stones he stated they dont do cash refund i have worked registers before so i know for a fact they can refund card transactions. after i explained this to him he stayed quiet for a good 5 min and then refunded the 20 dollars. after stating that he didnt know how
The staff at Polish are just rude. I was told a man and woman there were the 'owners'. When I had a problem, they told me they only worked there. They gave me a phone number to call with a complaint and no one ever called me back. They ignore you when you walk in and they ignore you when you walk out. If you want to be treated as though you are bothering them when you are handing them your money, this would be the place to go. Services are average at best. They have a guarantee for manicures on their website. When I had a problem within that time frame, they made me pay full price again and told me to call 'the owner'. Seriously terrible experience and I would never recommend this place to anyone. They clearly could not care less is you are happy with your service or if you come back. Go to a salon where you are appreciated as a customer. STAY AWAY from this place, there are much nicer nail salons with much nicer people and quality services.
Polish Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot