Quick Facts About Envy Nails
Envy Nails is a nail salon that boasts several strengths and weaknesses based on the customer comments provided. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed in detail below:
Strengths:
1. Excellent customer service: Many customers praised the salon for its exceptional customer service. The staff was described as friendly, sweet, and helpful. The technicians were also praised for their communication skills, as they ensured that customers were satisfied with the services being provided. The salon's ability to accommodate busy schedules and fit in customers was also highlighted.
2. Attention to detail: The technicians at Envy Nails were commended for their attention to detail. They were able to replicate specific nail designs requested by customers and paid close attention to even the smallest details. This attention to detail was appreciated by customers, as it resulted in high-quality nail services.
3. Talented nail technicians: Multiple customers praised the skill and talent of the nail technicians. They were described as amazing and meticulous when it came to doing nails. Some customers specifically mentioned certain technicians by name, indicating that they had a preferred technician who consistently provided great service.
4. Affordable prices: The salon was mentioned as being affordable, with one customer specifically highlighting the reasonable cost of a service that included three different types of acrylic and gold. Affordable prices are often seen as a strength because customers can receive quality nail services without breaking the bank.
Weaknesses:
1. Durability of shellac gel: One customer expressed disappointment with the durability of the shellac gel used during their manicure. Within four days of getting the nails done, almost every nail had chipped and come up at the edges. The customer also noted that the polish lifted easily when they attempted to fix the chipped nails. This issue with the longevity of the gel polish suggests a weakness in the salon's nail application process.
2. Long wait times and rushed service: Some customers mentioned experiencing long wait times before being attended to. Waiting anywhere from 20 minutes to an hour can be frustrating for customers, particularly if they have made an appointment. Additionally, the rush to complete services due to the wait times resulted in some customers feeling that the technicians were cutting and nicking their nails due to lack of attention to detail.
3. Lack of personal attention: One customer mentioned that the nail technician did not engage in small talk during the service. While this may not be a significant issue for all customers, some may prefer a more personalized experience. This lack of personal attention could affect the overall customer satisfaction, particularly for those who value a one-on-one experience and are willing to pay a higher price for it.
Based on the comments provided, Envy Nails has several strengths, including excellent customer service, attention to detail, talented technicians, and affordable prices. However, there are also weaknesses to consider, such as the durability of certain services, long wait times, rushed service, and a lack of personal attention. By addressing these weaknesses, Envy Nails can further improve its overall customer experience and maintain its strengths in the industry.
Best TL Reviews
I was originally VERY happy with the service I received here. I came in with a picture of what I wanted and the lady doing my nails did everything she could to replicate it. She communicated with me the entire time, making sure I liked what she was doing and knew what she could/couldn’t do. She had me keep the picture up the entire time and paid very close attention to even the smallest details. I was very impressed and considered it 5 star service.
However, the quality of the shellac gel deteriorated very quickly and this is why I only gave 3 stars. The first picture is the day I got them done and the second picture is 4 days later. Almost every nail is chipped and coming up at the edges. If I start lifting the ones that are coming up, the whole entire layer of polish starts coming off VERY EASILY. They were not bonded to my nail well at all. I just can’t justify spending $50+ dollars for something that only lasts a few days. Disappointed.
I’ve been coming here for 6 months or so for my dip manicures. I have been pleased overall with my services. The technicians communicate with you well and have been able to recreate the ideas I’ve brought in. They always fit me in when my schedule gets busy which I greatly appreciate! I have only had one poor experience with a tech that was rushing and lack attention to detail. Overall I’ve been happy with Envy nails and would recommend you giving them a try!
This place right here.: is AMAZING! My nails were clean and slayed. Three different types of Acrylic and gold was more than affordable and completed beautifully. Making another appointment because of my amazing technician!!!
I've been coming here for many years and I love the staff, they are so friendly and sweet. I want to keep coming here but the last 3 times I've had an appt I've had to wait anywhere from 20 mins - an hour. Then I feel like they are so rushed to help me get through my service that I am constantly cut and nicked. Going to give this one more go and hope it's just been some flukes but the cuts are just too much if they keep happening. Otherwise good prices and good people, quality is just dipping.
The nail technician didn’t make small talk but she did a great job with my nails. I think if you want to pay a higher price for more detail I would go to a more 1 on 1 experience.
Envy Nails is the only nail salon I have ever been a customer of longer than a visit or two, and it's because they are the best. I see Michelle and I look forward to chatting with her while I get my manicure. And, my nails always look so good! Everyone who works at Envy is friendly and helpful. You won't catch me in another nail salon anytime soon!
Tom was an amazing nail tech, paid very close attention to detail!!. I will definitely be returning
Michelle is amazing!! She always does fun stuff on my nails! I highly recommend you check out Envy nails!!
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Envy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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