Whites of Montauk

+1 631-668-2994

95 The Plaza, Montauk, NY 11954 United States of America

Open Today: -

Quick Facts About Whites of Montauk

Whites of Montauk Place, based on the comments provided, has both strengths and weaknesses.

Starting with the strengths, one of the positive aspects of Whites of Montauk Place is their great selection of fine wine and spirits. Customers have mentioned that the store always has a good suggestion to offer in this area. This is likely an advantage for customers who enjoy exploring different alcoholic beverages or those who are specifically looking for high-quality wine and spirits. Additionally, the store being the best place in Montauk for souvenir clothing, accessories, and home goods is another strength that caters to a specific market. This suggests that they have a wide variety of options for customers looking for unique and locally-themed products.

Another strength highlighted in the comments is the fact that the pharmacy within Whites of Montauk Place stayed open during a temporary power outage caused by a power failure. This demonstrates their commitment to providing essential services to their customers, even in challenging circumstances. It reflects their dedication to ensuring that everyone has access to their necessary medications, and can be seen as a positive attribute, especially in a location where there aren't many other pharmacy options available.

Moving on to the weaknesses identified in the comments, the store is described as being small, crowded, and not well-maintained. This can create an unpleasant shopping experience for customers, especially during busy periods when it becomes difficult to navigate through the aisles and interact with products. Additionally, the fact that the store is described as not being well-maintained suggests a lack of attention to cleanliness and organization, which can further detract from the overall shopping experience.

Another recurring issue raised in the comments is the behavior of the staff, specifically the pharmacist and the owner. Several customers complained about rudeness and hostility from these individuals. This kind of behavior can make customers feel unwelcome and discouraged from returning to the store. Furthermore, the incident described by one customer, in which the owner was verbally abusive and disrespectful, is completely unacceptable and showcases a lack of professionalism, customer service, and basic human decency.

Another weakness mentioned in the comments is the lack of proper attention and care given to prescription filling. One customer mentioned that there was no dosing syringe included in the sealed bag with their child's prescription, which can be a serious oversight and potentially harmful for the patient. This demonstrates a lack of attention to detail and quality control on the part of the pharmacy staff.

In summary, Whites of Montauk Place has some notable strengths, such as a great selection of fine wine and spirits, being the best place in Montauk for souvenir items, and their commitment to customer service during difficult circumstances. However, the weaknesses, including poor maintenance, staff rudeness, the absence of proper prescription filling procedures, and a hostile atmosphere created by the owner, significantly impact the overall customer experience. These weaknesses should be addressed in order for the store to improve its reputation and retain customers.

Best TL Reviews

This store is small crowded and not well maintained. My husband picked up a nail clipper. I warned him not to buy it. It broke before he was able to use it.

My cashier was not friendly at all. However, there was this one cashier helping someone else with her prescription that was amazing.

Great selection of fine wine and spirits. Always have a good suggestion to offer.

Way too tight in there. Whenever someone comes near you, you have to duck into the aisle to let them pass. We did find what we were looking for so that is a plus.

Great pharmacy and the best place in Montauk for souvenir clothing, accessories and home goods.

Picked up a prescription by candlelight (actually three LED flashlights)--temporary power outage. Glad that the Pharmacy stayed open.

This is the only pharmacy in Montauk so there isn't much room for choices. They are ill equipped to handle a busy day and the pharmacist is obviously overwhelmed because he is extremely rude. Next choice is CVS in East Hampton which is far away and not much better. Montauk doesn't need a new restaurant it needs a new pharmacy.

The staff was VERY rude and unhelpful. We came to Montauk for a week and my boyfriend split his toe open. We were lucky to receive a prescription to help prevent infection. When we went to go pick it up, my boyfriend and I were waiting on the line with a group of friends. Everyone was buying something from the store. We were all standing in our socially distanced yellow squares on the floor. The “owner” who was an older lady, disrespectfully came up to our group and said there was too many of us and people needed to leave even though we were ALL buying something. I was with my boyfriend buying him wound bandages while he was getting his medicine. The owner came up to me and tried telling me I had to wait outside. I told her I was buying bandages and I’m with my boyfriend. She continued to tell me this is why there are problems with the world because people like me don’t listen. I don’t see what the problem was if I was clearly buying something. On our way out, she spoke under her breath by the door saying our group isn’t welcome. I told her “we were all buying something, we all had masks on and were following social distance protocols” she turned around and immediately said “you better watch your mouth” I was APPALLED. Who talks like that? You’re the owner and this is how you act? I told her if she wanted me to wait outside than she should of have made other people and their group wait outside and she tried telling me they were, but when I turned around to see the other people, I was like “where are they then?” And she stopped talking and went inside. I will never return back to whites. This situation was completely uncalled for, if you want to implement an organized social distanced plan, you should have someone waiting outside of the store door to tell them right then and there to wait there turn to come inside. Absolutely 0 respect and I will not tolerate they way these workers acted. They shouldn’t even be working there and this owner should NOT be an owner.

Shameful place.

We had a prescription filled for our child, they didn't even put a dosing syringe in the sealed bag. They get a lot of money from insurance, aren't they ashamed? They didn't even bother telling us. Children are small and need precise dosage! That is harmful for a pharmacist to do so.

Besides the pharmacist, a woman that works there (runs it?) seems to be plain hostile. I had no time to focus on this at the time, as just wanted to leave the place asap as it looked dirty and I had my kid with, but I keep wondering what provokes hostility. No one gives her that right.