Headquarters Day Spa & Salon

+1 864-233-1891

3 E Park Ave, Greenville, SC 29601 United States of America

Open Today: Closed

Quick Facts About Headquarters Day Spa & Salon

Headquarters Day Spa & Salon has several strengths based on the comments provided. One of the main strengths of the salon is the quality of the hairstylists. Customers consistently praise the skills and expertise of the stylists, particularly Susan. Many customers express that they have never had a bad experience and that Susan understands color like no one else. This expertise and knowledge provide a sense of trust and reliability for customers.

Another strength mentioned is the friendly and welcoming atmosphere of the salon. Customers appreciate the warm and friendly staff, making them feel comfortable and at ease during their salon visit. The positive atmosphere contributes to a pleasant overall experience for customers.

In addition, Headquarters offers a variety of services beyond just haircuts, such as nail services, massage services, and mani-pedis. This variety allows customers to have a full spa experience in one location. The availability of these additional services can be seen as a convenience and a strength for customers who appreciate a one-stop salon experience.

Customers also mention the salon's products as a strength. Several comments highlight the salon's use of quality products that do not damage hair. This attention to using quality products contributes to the overall satisfaction of customers and their hair health.

The salon's location and parking availability are also mentioned as strengths. Being located in downtown Greenville and having its own private parking lot eliminates any worries or inconveniences related to finding parking. This convenience factor can be seen as a strength and may contribute to the salon's popularity and customer satisfaction.

However, there are also weaknesses mentioned in the comments. One customer mentions that a stylist seemed irresponsible and was late to their appointment. This could be seen as a weakness in terms of punctuality and professionalism. Another customer mentions feeling rushed during their appointment and having a subpar experience with their nails. These experiences may indicate inconsistencies in the quality of service provided by different stylists or employees, which can be seen as a weakness.

Furthermore, one customer mentioned negative experiences related to customer service and the handling of gift certificates. This indicates potential issues with communication and professionalism in the salon's business practices. These weaknesses can greatly impact the overall customer experience and perception of the salon.

Lastly, one comment mentions an incident where the owner was talking about personal matters while a customer was waiting. This lack of focus on the customer can be seen as a weakness and might indicate a need for improvement in terms of customer service and professionalism.

In conclusion, Headquarters Day Spa & Salon has several strengths including skilled stylists, a friendly atmosphere, a wide range of services, quality products, and convenient location and parking. However, weaknesses include issues with punctuality, inconsistencies in service quality, potential lapses in customer service and professionalism, and distractions during customer interactions. These weaknesses should be addressed in order to maintain and improve the overall customer experience and satisfaction at Headquarters Day Spa & Salon.

Best TL Reviews

I have admired my mother's hair since she started going to see Susan a number of years ago. Hands down, Susan has given her the best cuts she has ever had. Before today she had cut my hair once before, and not only did I love the cut, but she styled it perfectly. I have almost always had to run home and restyle my hair after someone else styled it - but not with Susan. When I started thinking about a dramatic change in style and color, I immediately decided Susan was the only person I trusted to help me with this. She was very professional and took time to discuss options before making the big CHOP! My hair had layers, but she took off about eight inches and did an awesome job with highlights. She gave me useful styling tips, and I walked out feeling like a million bucks. I LOVE my new do! Everyone in the salon is nice, friendly and professional. Highly recommended!

I haven't been here since Spring of 2016, but had a decent experience both times. I went for a haircut and the stylist was nice, but seemed a little irresponsible. She couldn't find many of the tools she was using. She was also 15 minutes late to my appointment. I went a few months later to get my nails done for my wedding and actually had the same employee. Once again, very pleasant but my nails were only about a 3/5. They served their purpose though as my wedding was the next day. My mom also had her nails done by a different employee and they were awesome! I like the atmosphere a lot, but I probably wouldn't go back.

Instead of coloring my hair myself, I gave in and called Headquarters Day Spa to make an appointment with Alicia. I arrived for my first time and was very well pleased. Alicia was very professional and gave her honest opinion about my hair. She colored and trimmed it and I left feeling beautiful, something that hasn't happened in a while. If you want to feel welcomed, be surrounded by smiles and friendly people with amazing talents, you need to check out Headquarters Salon. I'll be back to see Alicia soon!

I have been a patron for many, many years, but this last visit put a very sour taste, and I will never be back. Paying for services before the services have finished, telling me I should have told them I had a gift certificate, advertising that you have gel polish when you only have 10 colors, and to have the owner talking to a customer service rep about her t.v. at the front desk while I am waiting for her to check me out for the product I bought with the rest of my gift certificate. Not to mention that I heard plenty of conversation about an employee misrepresenting the company, and ignoring that I am there to check in. Trust me as a former salon educator and master stylist that also taught at this establishment years ago. Do not waste your time. It is really sad because I loved going to this place for a little relaxation.

Love, love, love Headquarters! I have never had anyone who understands color the way Susan does! I have been coming here for over 10 yrs and have never had a bad experience. In fact, I drive well over an hour just to see Susan! Her knowledge and expertise is unsurpassed and I am one of the pickiest people on the planet about my hair! I can go in with any hair issue and Susan always has a solution. She is always friendly, warm and welcoming and open to any ideas you bring to her! They also have excellent products, packages, massage services and mani pedi's!!! Sitting is Susan's chair is always my treat!! :)

I absolutely love Headquarters! Susan McAlister has been cutting and coloring my hair for 25 years. I now drive 7.5 hours to see Susan. I wouldn’t let anyone else touch my hair! The staff is so friendly and welcoming. You cannot go wrong choosing Headquarters for your salon needs.

I have been going to Headquarters for over 6 years, and have consistently received THE BEST cuts and color services!! The owner, Susan, who is reknown as a Greenville stylist, has a true gift for being able to intuitively understand my curly hair texture, which is a rare gift, indeed!

I've always felt that the price, which is absolutely affordable, is worth every penny! It's not every day that you can have your hair cut by someone who regularly attends styling shows all over the country so that she is always on the "cutting edge" of trends and styles in the industry!

I have been going to Headquarters Day Spa and Salon for almost 20 years. I have straight black hair which is not easy to cut, so I don’t trust just anyone. Back in the day, I colored my hair for fun, but now it is a necessity. The products used at Headquarters have never damaged my hair, in fact, my hair always feels better afterward. I get my hair colored every 5 weeks, not because the dye job isn’t good or the color doesn’t last, but because my gray hair grows extremely fast. I get my hair done by Susan. Susan is the owner of Headquarters, so what I pay is more than what other stylists in the salon charge. Expect this if you decide to book an appointment with her. Susan always asks and listens to my needs. Because she is a professional, she will tactfully let you know what will and will not work. If ambiance is important to you, Headquarters has you covered. I’m originally from Denver, Colorado and I remember thinking I was back in the big city when I first stepped in the door. Susan does all the décor in the Salon and it is a true reflection on the work she will do on your hair. Headquarters is located in downtown Greenville. Parking is not a worry as they have their own private lot. I always get a reminder call for my appointment. When I arrive, I am cheerfully greeted at the door and rarely have a long wait. While I’m thinking back on the years, I must admit that I have strayed in the past 20 years, “just to change things up”, but I always come back.