Lusy Elegant Spa and Nails

+1 336-350-8045

1788 W Webb Ave, Burlington, NC 27217 United States of America

Open Today: -

Quick Facts About Lusy Elegant Spa and Nails

Lusy Elegant Spa and Nails place has received both positive and negative feedback, indicating that it has both strengths and weaknesses. In order to provide an in-depth analysis, we will examine each comment and identify the relevant strengths and weaknesses.

Starting with the strengths mentioned in the comments, several customers praised the cleanliness of the establishment. They specifically mentioned that the place is clean, which suggests that the owners and staff prioritize hygiene. A clean environment is crucial in a nail salon to ensure the safety and well-being of customers.

Another strength that was mentioned is the friendliness of the staff. Multiple comments highlighted that the staff at Lusy Elegant Spa and Nails are nice and sweet. Friendliness is an important aspect of customer service, as it helps create a welcoming atmosphere and a positive experience for customers.

Additionally, one customer mentioned that the salon provides complimentary beverages, indicating that there is a focus on customer comfort and satisfaction. Offering drinks at no additional charge can enhance the overall experience and make customers feel valued.

Moving on to the weaknesses mentioned in the comments, one recurring issue is the inconsistency in the quality of service. Some customers reported experiencing rushed service, unsatisfactory nail work, and lack of attention to detail. This inconsistency could be attributed to the fact that multiple employees work at the salon, which was mentioned by one customer. Consistency is important in a nail salon to ensure that customers receive high-quality service regardless of the person performing the service.

Another weakness mentioned is the pricing structure. One customer expressed dissatisfaction with the pricing, specifically for men. They mentioned that men do not get their toes painted or clear coated, but they are charged the same as women. This indicates that the pricing does not accurately reflect the services provided for men, which could discourage potential male customers.

Another weakness mentioned is the lack of professionalism and inappropriate conversations from the owner, as reported by one customer. Maintaining professionalism is crucial for any business, and inappropriate conversations can create an uncomfortable environment for customers.

One customer expressed dissatisfaction with the nail polish quality, as their gel polish started chipping within two days of getting their nails done. This highlights a weakness in the products or application technique used by the salon, as customers expect their nails to last longer without chipping.

Lastly, one customer mentioned long waiting times and poor customer service. They had to wait for an extended period and were charged an additional fee for fixing their nails. This indicates a weakness in the salon's time management and customer service, as customers should not have to wait excessively or be charged extra for a service that needed fixing shortly after the initial visit.

In summary, Lusy Elegant Spa and Nails place has several strengths, including cleanliness, friendliness of staff, and complimentary beverages. However, it also has some weaknesses, such as inconsistency in service quality, inappropriate conversations, pricing structure issues, low-quality nail polish, and poor time management/customer service. Identifying these strengths and weaknesses can help the salon address areas for improvement and enhance the overall customer experience.

Best TL Reviews

Nails was rushed and was not what I asked for. To put stars on two of your nails $65 plus $45 for a full set over charged my daughter gel nail polish was coming off the same day. If you a new beginner just say so and I can politely take my Service elsewhere $200 down the drain ???????????? Our First and last time

This place is great. Very clean and really nice people. I am a guy and I go get pedicures. I tell all my guy friends to go and try it out. Its like having new feet. With that being said I wish they had a "menu" for men. I don't get my toes painted or clear coated. But its included in the price. I think taking care of your feet is important and more guys might go if the prices reflect what men do not get as compared to women. Just food for thought.

Lucy does amazing work! She is super sweet and her staff are really nice and the place is really clean!

I took my daughter to get her nails done for her 14th birthday. She had a full set put on and two days later the nails were coming off. Lusy didn't have any issue fixing the nails that came off but days later the nails were still coming off. I was not taking her to get them redone again because I feel it shouldn't have happened in the beginning. We have been to other nail salons and never had an issue with the nails staying on. Unfortunately we will not return????

Patchy service sometime I can get great work but last time over charged and not a full pedicure. But this is based on who does the pedicure. So many people work there idk always get a different person. Unprofessional talk conversations from owner inappropriate also. Only one near my house. Other salons in town have poor service or painful service.

They do good nails but they have 2 guys that suck on pedicure. I have pictures to show you the sloppy job the guy I had today. He kept burning my Cuticles with the machine instead of using the proper tools. I am sure he don't even have a License . They might offer drinks no one had mask.

I have came here a few times, not the best. I just recently got my nails done (regular gel fill in) and not even 2 days later my GEL polish began chipping! I was very disappointed because my fill in was 45 alone. I came back 3 days after getting them done to get them FIXED and they charged me $20! The lady told me to come in @6 and I didn’t get seen till 7:30!!! So the long waits, poor customer service, and plus cheap quality products is not what you should be looking for a nail shop. So dissatisfied.

I had a great service at Lusy Spa and Nail today. This was my first visit. I was greeted by receptionist and owner upon arrival. Didn’t have to wait at all. My nail technician was Lisa. She is very good at her job. Very meticulous and takes her time grooming your nails to perfection. I then asked for my eyebrows to be touched up. Kiera did a beautiful job at perfecting my brows! Kiera was pleasant and professional. They have hospitality staff to make sure you’re comfortable during your visit offering an assortment of beverages at no additional charge. I would highly recommend. By the way way they also have a tattoo parlor. This place is nice and clean.