Nail World

+1 910-793-1444

800 Shipyard Blvd #16, Wilmington, NC 28412 United States of America

Open Today: -

Quick Facts About Nail World

Nail World has received mostly positive comments, with customers praising the quality of their nail services and the friendly and professional staff. However, there is also one negative comment about a bad experience with a nail technician.

Strengths:

1. Skilled technicians: Multiple customers have mentioned the excellent job done by the nail technicians at Nail World. They appreciate the attention to detail and the ability to fulfill their requests. This indicates that the salon has skilled and experienced technicians who are capable of delivering high-quality services.

2. Customer service: Many customers have mentioned the friendly and professional nature of the staff at Nail World. They appreciate being greeted upon entering the salon and feel well taken care of during their appointments. This highlights the salon's commitment to providing good customer service.

3. Reasonable prices: Multiple customers have mentioned the reasonable prices at Nail World. This is an attractive feature for customers as it allows them to receive good quality nail services without breaking the bank. The affordability of the services may contribute to customer loyalty and repeat visits.

4. Variety of services: Customers have mentioned getting various services at Nail World, such as nails, pedicures, and lashes. This indicates that the salon offers a wide range of services, making it a one-stop shop for customers' nail and beauty needs. Having multiple services available can attract a diverse range of customers and increase revenue.

Weaknesses:

1. Lack of consistency: One customer mentioned having a bad experience at Nail World due to a technician's lack of experience. This suggests that there may be inconsistencies in the quality of services provided by different technicians at the salon. Inconsistent experiences can lead to customer dissatisfaction and potential loss of business.

2. Communication issues: One customer mentioned a miscommunication with the nail technician, resulting in an unsatisfactory outcome. This highlights the importance of clear communication between customers and staff to ensure that the desired results are achieved. Improving communication skills and ensuring that customers' requests are accurately understood and fulfilled can help avoid such issues.

3. Quality control issues: One customer mentioned issues with the pedicure and fill-in services. The nails were not cleaned thoroughly, dead skin was not removed, and the gel application was subpar, resulting in peeling nails. Additionally, the customer was nicked with the file. These issues indicate a possible lack of quality control measures in place at Nail World. Ensuring consistent quality across all services is crucial for maintaining customer satisfaction and loyalty.

4. Inflexibility: One customer mentioned a negative experience where the nail technician refused to fulfill a specific request for a short almond shape and instead shaped the nails into a stiletto shape. This lack of flexibility can lead to customer dissatisfaction, especially when specific requests are not honored. Being able to accommodate customer preferences and requests is important for customer satisfaction.

In conclusion, Nail World has strengths in skilled technicians, good customer service, reasonable prices, and a variety of services. However, there are weaknesses in consistency, communication, quality control, and flexibility. Addressing these weaknesses can help improve the overall customer experience and strengthen the reputation of Nail World.

Best TL Reviews

The guy here did a wonderful job on my birthday nails. I think his name is Sonny if I’m not mistaken. My pedicure was also very good. I love to come here for my pedicures and have also gotten my lashes done here. I’ve only had one bad experience here and I believe that was due to the young lady’s lack of experience. Overall it’s a great salon and I will remain a returning customer.

My first time coming to Nail World and I am exceptionally happy with my experience. My nail tech did a perfect job and took her time with me. The price was more than reasonable and I will be coming back for every nail appointment now. This is my new favorite go to spot for my nails. She took her time understanding what I wanted and corrected any errors along the way. I felt very comfortable and like I was being well taken care of.

This was my first time at Nail world. I was very happy with the results. Amy was very friendly and did such a great job with everything I asked for. The price was very reasonable as well.

Love this place…. He is fast, does Amazing nail art. Pedicure was also Amazing!!!!! They most definitely got me as a customer… I will be back !!!

Dollar bill is outstanding and so patient ❤️ Thanks for having us ???? you did amazing

Came in for a gel pedicure and fill in with gel polish. Pedicure my toe nails weren’t cleaned all the way the dead skin was not removed on the sides of my feet. Fill in I had a nail that needed to be fixed and I asked for her to fix it I received an instant attitude and then another lady came over to fix it. When the gel was put on my nails no base coat was used and now they are peeling I got these done yesterday. Also I was nicked with the file on my cuticle. I usually would go back but I am so frustrated with my visit from yesterday I don’t want to waste my time.

Recently moved from out of state and found this nail salon on google as having the best reviews. I was thoroughly satisfied with my nail tech and her skills. I was greeted upon entering the salon and found that the employees were all friendly and professional. Will be going back for my fills and other nail needs. Jenny did an amazing job! Thank you.

Brought my 11 year old daughter here for an SNS manicure when she was going to be in a wedding the next day. She asked for short almond shape. The man told her multiple times he cannot go short which is a lie because she always gets short nails with SNS. He also shaped her nails into stiletto shape when she asked multiple times for him to round them he said no. So my 11 year old walked out of there with daggers on her nails. We definitely won’t be returning.