Coumba African Hair Braiding

+1 717-982-6476

1116 N 3rd St, Harrisburg, PA 17102 United States of America

Open Today: -

Quick Facts About Coumba African Hair Braiding

Strengths:

1. Skill in hair braiding: Multiple comments mention that Coumba African Hair Braiding does an excellent job with hair braiding. Customers have praised their work, particularly with box braids and micro braids.

2. Established customer base: One commenter mentions that they have been going to Coumba African Hair Braiding for years, indicating that the salon has a loyal and repeat customer base. This suggests that the salon has built a good reputation over time.

3. Convenience: One comment mentions that the salon offers a variety of services, including braiding and dreadlocks retwisting. This suggests that customers can get multiple hair services done in one place, making it convenient for them.

Weaknesses:

1. Poor customer service: Several comments mention that the customer service at Coumba African Hair Braiding lacks professionalism and manners. Customers have expressed disappointment with the body language and attitude of the staff, indicating that they feel unwelcome and unappreciated.

2. Long wait times: One commenter mentions waiting for 20 minutes past their scheduled appointment time and then spending a total of 12 hours in the salon. This indicates that the salon may struggle with managing appointments and providing efficient service.

3. Lack of professionalism: Multiple comments highlight instances of the hair stylist spending excessive time on the phone, talking to other stylists, and even taking breaks while the customer is waiting. This suggests a lack of professionalism and disregard for the customer's time and experience.

4. Inadequate communication: One comment mentions reaching out to the salon via phone and text to address a concern, but receiving no response. This indicates a lack of effective communication and responsiveness from the salon, which can lead to customer dissatisfaction.

5. Hygiene concerns: One comment mentions the hair stylists not washing their hands before or after eating and then going back to work on customers' hair. This raises concerns about hygiene practices at the salon, potentially compromising the health and safety of customers.

Overall, while Coumba African Hair Braiding may have skill in hair braiding and a loyal customer base, they need to improve their customer service, reduce wait times, maintain professionalism, improve communication, and address hygiene concerns in order to provide a better overall experience for customers.

Best TL Reviews

Very disappointing. I’ve been going here for years now, went yesterday and had a terrible experience. Waited for this woman to show up in the first place. And the body language and attitude just spelled out that, this woman didn’t want to work. Like she’s doing me a favor. I just left after noticing how unwelcoming things have turned out to be. Anyway, may peace be upon all the women there and their shop!

They do awesome with hair but their customer service lacks professionalism and manners. They need to hire a secretary to answer phones and make appointments.

I went there to get my hair done last Christmas because my regular hair stylist was out of the country. My scheduled time was 8:30 am. I got there at 8:15 am. I Sat and waited for about 20 mins. When I got to the chair, I told her what I wanted. She started with my hair around 9:15 am, and I did not leave until 9:30 pm.

The level of dissatisfaction I left from that experience and my hair prevented me from getting my hair braided again for 7 months. During my 12 hours sitting in that chair, she spent more time on the PHONE and TALKING to other hair stylists. At one point, she left for a few mins, then came back, then an hour later, she took a 30 mins lunch while I was sitting there. She braided my hair for another hour or two, then went to get her kids, fed them, and sent them off, then started my hair again. I was beyond annoyed and upset about the lack of professionalism that was shown, and on top of that, I told her NOT to braid my edges, and she went braided my soul into them. The level of pain I felt for the first WEEK after brought me to tears. The braids were too HEAVY for the hair from my edges that it caused my hair to be ripped from its roots. It was so bad that I reached out by phone and text asking if I could come back to have the braids at the front redone. I got no response via phone or text.

I DO NOT RECOMMEND THIS PLACE AT ALL. It is not worth your money or your edges.

I always get box braids I love this shop no complaints at all

I got micros for the first time and I absolutely love them! My hair is pretty short since I did the big chop and Coumba gripped everything! Plus it only took 9hrs and that's including breaks!

I went with daughter she got braids and I got my dreads retwisted. Her braids came out dope but the retwists,no,no. Waste of money will never go back to get mydreads retwisted,too flaky for my liking. They need to stick to hair hair extensions. Because whatever they use to retwist is no good causes too much flaky build up.step your game up ladies. Again my daughters braids are very nice I would bring her back but I wouldn't get my dreads retwisted there again.

This African hair braiding shop is disgusting, they talk entirely to much they bring kids that they have no control of, they kids cry to much, people's head alr hurt.they don't wash they hands before or after they eat, and then go back into somebody's head . It's just disrespectful to the ppl there getting there hair done

I love them been coming since I was 16 I'm 42 I moved outta state and I take a trip every 6

months to get my hair done