2 U Beauty Supply

+1 256-208-0227

242 W Fort Williams St, Sylacauga, AL 35150 United States of America

Open Today: -

Quick Facts About 2 U Beauty Supply

Strengths:

1. Variety of products: Despite the small size of the store, it offers a variety of products to fulfill customers' needs. Customers can find a range of options, including wigs, hair bundles, and beauty products.

2. Affordable prices: The store offers products in different price ranges, ensuring that customers can find something within their budget. The availability of a 7A bundle for $89 demonstrates the presence of affordable options.

3. Helpful and friendly staff: Although there are some mixed opinions about the staff's friendliness, many customers appreciate the helpfulness of the employees. They approach customers and offer assistance when needed, which enhances the shopping experience for many patrons.

4. Good customer service: While there are a few negative experiences mentioned, overall, the store has received positive feedback regarding customer service. The presence of an employee who is highly missed indicates that there is at least one staff member who consistently provides excellent service.

5. Increasing selection of items: Over time, the store has increased its selection of items. This ensures that customers have more options to choose from, making it more likely for them to find what they are looking for.

Weaknesses:

1. Inconsistent staff friendliness: One customer mentioned that the staff was not as friendly as they used to be. This inconsistency in friendliness may deter customers who value positive interactions with store employees.

2. Questionable practices: A customer shared an incident where an employee attempted to sell an old dried-out wig in a different color than what was requested. This sneaky behavior raises concerns about the store's integrity and trustworthiness.

3. Limited space and selection: The store's small size limits the number of products it can carry. Although they make an effort to stock a variety of items, the selection may not be as extensive as some customers would prefer.

4. Inadequate quality control: A customer mentioned a faulty drawstring ponytail and rudeness from the counter staff. These incidents raise concerns about the store's quality control measures and customer service standards.

5. Hair quality: A comment from a customer suggests that the store could improve the quality of their hair products. This may be a concern for individuals looking for high-quality hair extensions or wigs.

In conclusion, 2 U Beauty Supply has a range of strengths, including a variety of products, affordable prices, helpful staff, good customer service, and an increasing selection of items. However, there are some weaknesses, including inconsistent staff friendliness, questionable practices, limited space and selection, inadequate quality control, and potential hair quality issues.

Best TL Reviews

I always have the best experience here. Staff isn't as friendly as they use to be but still a great store with a variety of things to fulfill your needs

Lady actually tried to sell me a old dried out wig. I asked to buy it in another color, was told they only had that color left. She tried to act as if she needed the mannequin to get the name of the exact wig but, she took the wig off and put it in another pack and tried to sell it to me. Lucky, I actually was standing outside the door and heard everything she was doing. Get to the register, she denied it at 1st I got the pack and on the front it was another color and different type. Took the wig out and I said see this is the same wig, then she admitted it smh. The lady is real sneaky.

The store is small sized with a limited selection but you can definitely find something in your price range. Highest quality bundle I saw was a 7a packaged as a 14/16/18 for like 89 dollars. They stick lots and lots of products so there are plenty of options that will get you close to whatever you're looking for. Customer service was around a 3. They clearly have an employee that's always there and probably really awesome but was sick today and highly missed. I saw 2 people leave after asking for her. Checkout was interesting. I handed my card to the person at the checkout and after swiping he laid it on the counter. He laid down the signature receipt and I put my hand out for the pen which he also laid on the counter. At this point I stopped him and just asked him did he see my hand to which he said yes but he meant no disrespect and handed me my copy of the receipt in my hand. No harm no foul.

I love this store...even tho I do miss an associate that used to worked there. She always kept me laughing and she was always in high spirit. I haven’t been there much due to me going to the Birmingham hair stores. But they are good at 2U

OMG I love this shop they had wigs that make me look like a queen and I love the customer services and the way they took care of us. They deserve more help cause they going need it when I ever hit big lol but until then they did there job beyond just to help little old me. ????

Usually i have good experiences here but Friday i bought a drawstring ponytail and the string wasn't attached. So I took it back the ponytail was snatched out of my hand and when she went got another one she shoved the new one in my hand after rudely showing me that the drawstring worked on it. Now a couple days later the front comb in the new ponytail has come a loose. But my complaint is really twords the rudeness of the lady that was at the counter. Cause maybe the company of the ponytail is sending out faulty products.

They could upgrade they hair quality and more

The ladies are always so helpful. You are greeted and they approach you and ask if you need help. Prices are about the same as other beauty supply stores. Selection of items has increased over the months.