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King Beauty Supply

+1 618-398-1441
309 Market Pl, Fairview Heights, IL 62208 United States of America
Open Today: 09:00 AM - 08:00 PM

Quick Facts About King Beauty Supply

to style my hair. The prices are reasonable and the staff is always friendly and helpful.
After analyzing the comments, it is evident that King Beauty Supply has both strengths and weaknesses. We will discuss these points in detail to provide a comprehensive understanding of the store.
Starting with the strengths, one customer mentioned that they found a great selection of wigs at King Beauty Supply. This indicates that the store carries a wide variety of products to cater to different customer needs. Having a diverse range of products is beneficial as it allows customers to find exactly what they are looking for without having to visit multiple stores. Additionally, another customer mentioned that the prices at King Beauty Supply are reasonable. This is a significant strength as it indicates that the store offers competitive pricing, making their products more accessible and affordable for customers.
The positive comments also highlighted the pleasant and helpful staff at King Beauty Supply. This is an essential strength as it creates a positive shopping experience for customers. Friendly and attentive staff can make customers feel welcomed and valued, which fosters loyalty and repeat business. One customer mentioned that the staff was available to help when asked but did not follow the customer around the store. This indicates that the staff strikes a good balance between being available for assistance and giving customers space to browse on their own.
Another strength mentioned by a customer is the quality of some of the products at King Beauty Supply. They specifically mentioned a particular brand of hair that was of good quality, did not tangle, and did not shed. This suggests that the store carries reputable and high-quality products, which is crucial in the beauty supply industry. Offering good quality products enhances the store's reputation and encourages customer satisfaction.
However, there are also some weaknesses identified in the comments. One customer mentioned that the selection of crochet hair at King Beauty Supply is limited and that they primarily carry "cookie-cutter" styles. This indicates that the store may not cater to customers looking for more unique or trendy styles in crochet hair. This can be a weakness as it may limit the appeal of the store to a broader range of customers who are seeking more diverse options.
Another weakness mentioned is the lack of assistance and friendliness. One customer felt that they needed more help in the store and wished for a friendlier atmosphere. This suggests that the customer service at King Beauty Supply may be lacking in some areas. Poor customer service can lead to a negative shopping experience and deter customers from returning to the store.
Additionally, one customer expressed dissatisfaction with the store's return policy, stating that they were unable to return items even with a receipt. Strict return policies can be seen as a weakness, as customers value the ability to return items if they are unsatisfied or if there is a fault with the product. A more lenient return policy may help improve customer satisfaction and build trust with the store.
Finally, one customer mentioned that while King Beauty Supply has a nice variety of items, the service is not great. This indicates that there may be inconsistencies in the quality of service provided by the staff. Inconsistencies in service can lead to a lack of trust and customer satisfaction, impacting the overall shopping experience.
In conclusion, King Beauty Supply has strengths in terms of its wide selection of wigs, reasonable prices, pleasant and helpful staff, and some high-quality products. However, there are weaknesses in the limited selection of crochet hair, lack of assistance and friendliness, strict return policy, and inconsistent service. By addressing these weaknesses, King Beauty Supply has the potential to further enhance customer satisfaction and loyalty.


Best TL Reviews

A bit pricey on the crochet hair and as usual not a great selection...pretty much braiding hair or the typically hair that everybody wants to wear..."cookie- cutter" styles...slightly disappointed.
Y'all I bought $1.99 Pre stretched 3x ruwa hair and thought it would be terrible, it's everything but that!!! It doesn't tangle, doesn't shed, and I've redone my hair twice with the same hair...no issues!! The owner is very pleasant as well!!!
I love this store, the staff is pleasant and helpful. Answer any questions I have and don't bother you when you looking, but are available to help when asked. Some places follow you around as if you're a thief, they don't do that here. I have been shopping with Kings for a lot of years and plan to continue shopping here!
Great place to shop.
I personally love going here specifically for my wigs. They have a wide variety of everything you want. Always have good service and one thing I can appreciate always is a smile in somebody that lets me shop....
I need more help in the store. And it could be a little bit more friendly
Cannot return anything...even with receipt...their products are good but dam...
There's a nice variety of items, but the service isn't that great!
Love this store has everything I need

King Beauty Supply Info

Amenities

Service options
  • In-store shopping
Health & safety
  • Safety dividers at checkout
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Quick visit

Today

Opening Hours

Monday 09:00 AM - 08:00 PM
Tuesday 09:00 AM - 08:00 PM
Wednesday 09:00 AM - 08:00 PM
Thursday 09:00 AM - 08:00 PM
Friday 09:00 AM - 08:00 PM
Saturday 09:00 AM - 08:00 PM
Sunday 02:00 AM - 06:00 PM

How to go there

Location