Impress Nails

+1 651-388-4945

168 Tyler Rd S, Red Wing, MN 55066 United States of America

Open Today: -

Quick Facts About Impress Nails

Impress Nails is a popular nail salon with a strong customer base, but it also has some weaknesses that need to be addressed in order to improve the overall customer experience. In analyzing the strengths and weaknesses based on the comments provided by customers, it becomes clear that customer service, quality of service, pricing, and appointment availability are the main factors that contribute to the strengths and weaknesses of the salon.

One of the strengths of Impress Nails is the quality of their work. Many customers praise the salon for their great work and mention that they have been going there for several years. This indicates that the staff are skilled and provide excellent service. Additionally, the salon is known for being friendly, which further enhances the customer experience.

Another strength of Impress Nails is their pricing. Several customers mention that the salon has great prices and offers good value for the services provided. This is an important factor to consider as affordability is often a key consideration for customers when choosing a nail salon.

However, there are also several weaknesses that need to be addressed. One recurring issue is the lack of punctuality. Customers mention that the salon often opens late, sometimes by as much as 10-15 minutes. This can be frustrating for customers, especially if they have an appointment and need to plan their day accordingly. It is important for Impress Nails to address this issue and improve their punctuality in order to enhance the customer experience.

Another weakness of Impress Nails is the limited availability of appointments. Some customers mention that it can be difficult to get an appointment at their preferred time, especially if they are looking to schedule within a short time frame. This can lead to customers feeling frustrated and potentially seeking out other salons that can accommodate their needs. Improving appointment availability should be a priority for the salon to retain existing customers and attract new ones.

Additionally, some customers mention issues with the quality of service. One customer recounts a horrible experience with a technician who seemed to be under the influence of drugs, while another mentions that the tools used were not new. These instances indicate lapses in quality control and can have a negative impact on the reputation of the salon. It is crucial for Impress Nails to ensure that all technicians are professional and provide high-quality service consistently.

Furthermore, some customers note that their appointments were rushed and that they had to wait for an extended period of time without any apology or attempt to rectify the situation. This demonstrates poor customer service, which is a major weakness of the salon. It is important for Impress Nails to prioritize customer satisfaction and address these issues promptly in order to retain loyal customers.

In conclusion, while Impress Nails has several strengths such as the quality of their work and affordable pricing, there are also notable weaknesses that need to be addressed. Improving punctuality, enhancing appointment availability, ensuring high-quality service, and prioritizing customer satisfaction are areas that need to be improved in order to provide a better overall experience for customers. By addressing these weaknesses, Impress Nails can maintain a strong customer base and attract new customers in the competitive nail salon industry.

Best TL Reviews

Don’t plan to go there right when they open. They will be 10-15 minutes late (turning the lights on and unlocking the front door). They only had 2 staff working for a Saturday morning. Even when they know people have appointments at 10am. You are missing business!

Love this place. They do great work!! Told the gal I will be doing a 50s themed photo shoot and she made great suggestions!! A++++

Horrible horrible experience the guy I had do my nails was most definitely on cocaine couldn’t stop moving his jaw kept falling asleep doing my nails was super sloppy and rolling his eyes the whole time at me. Got charged $100 for my nails and toes never ever been charged that much and only to have 2 of my nails pop off the day after !!! This is my last visit for sure

As always great service, friendly people working there. Great prices, and excellent quality. I've been going to them since they opened, I'll go no where else.

Very often hard to get an appointment at a requested time if wanting to get in within 2 days of calling. Super friendly and knowledgeable staff. Average prices.

I have been going here since 2017. Every time i go else where i wish I never did. So for the past 4 years i have been faithful to Impress Nails. Each technician is different, Chien is super talented with designs,l. All the staff are super friendly, great customer service. I always recommend Impress Nails.

I sat 30 minutes waiting for my appointment, also only two pedicure options, one $37, the other $47. My water wasn’t very warm, and then drained right away. There was nothing added to the water or any jets. The tools that were used were not new either, including the foot file. The woman was friendly and did an okay job. However, If you have to wait 30 minutes for your appointment with no apologies or willing to make it better that’s terrible customer service and then to sit in semi- warm water that drained right away wasn’t what I was hoping for.

I have been a mostly satisfied customer for 4 years All of the techs are professional, friendly, skilled, and polite. I always get gel and it stays on with no chips for 4-6 weeks. And, the massage chairs are awesome! I had to wait 30-45 mínútes the last 2 times with no apologies and my pedicure was rushed. Í wanted tó come in at 5, but théy wanted 4:45, so I hurried to accommódate them, then had to wait. Not the way to treat a loyal cústomer.