Nice Nails

+1 410-213-8355

12641 Ocean Gateway STE 208, Ocean City, MD 21842 United States of America

Open Today: -

Quick Facts About Nice Nails

Nice Nails place clearly has both strengths and weaknesses based on the comments provided. In order to analyze them thoroughly, we will discuss the strengths and weaknesses separately.

Strengths:

1. Busy establishment: Being busy indicates that Nice Nails has a good customer base and is popular among people. This suggests that they likely have experienced staff and a wide range of services.

2. Recommendation from a customer: One customer had a positive experience with a specific staff member named Van. This indicates that Nice Nails has competent and skilled nail technicians who can deliver satisfying results.

3. Skilled staff: Another customer mentioned that Cookie did an excellent job on their pedicure and was careful with their special condition as a diabetic customer. This shows that the salon has well-trained staff who are knowledgeable and attentive to customer needs.

4. Positive overall experience: A customer stated that Nice Nails is the best place for nails and that they plan to visit every time they are in town. This suggests that the salon provides consistent quality service and leaves a positive lasting impression on customers.

Weaknesses:

1. Inconsistent quality: Multiple customers complained about the poor quality of their nails. They mentioned unevenness, overly thick acrylic, improper filing, and messy polish application. These consistent complaints indicate a lack of attention to detail and a lack of consistency in the quality of service provided.

2. Inattentiveness to customer concerns: A customer mentioned that they repeatedly pointed out that their previous polish wasn't properly removed, but the staff member ignored their concerns. This indicates poor customer service and a lack of communication and listening skills on the part of the staff.

3. Unprofessional behavior: One customer mentioned that they experienced bullying by the staff, which led to negative consequences in their personal life. This behavior is highly unacceptable and showcases a lack of professionalism and empathy from the staff members.

4. Inconsistent wait times: One customer complained about being made to wait for a long time while others were served quickly. This indicates a lack of organization and fairness in service delivery.

In conclusion, Nice Nails place has both strengths and weaknesses. On the positive side, they have a busy establishment, skilled staff members like Van and Cookie, and overall positive experiences from some customers. However, the consistent complaints about inconsistent quality, inattentiveness to customer concerns, unprofessional behavior, and inconsistent wait times highlight their weaknesses. Nice Nails would benefit from paying more attention to detail, improving customer service, fostering a professional environment, and ensuring fair treatment of all customers.

Best TL Reviews

They were pretty busy, so I had thought I was going to have a good first time experience. The opposite. Nails weren't even, acrylic was too thick, weren't filed evenly and the polish was all over my fingers after. Won't go back for a 2nd try.

I kept telling the lady that she didn’t get off all my polish from the last manicure but she said don’t worry. And finished my French with pink tips. Horrible just horrible and almond shape is round not almond!

So horrible, I wish I could give this place 0 stars. DON’T COME HERE!

They did me dirty. I got bullied for them and called “tic tac nails”. I lost all my friends and my parents kicked me out of the house because they said my nails were ugly. I asked for squares and these shorties didn’t even give me squares!!! I got circles. I’m so sad right now. $45 for these big orange neon circles on my hands. I’m upset.

The nail salon was recommended but I was very skeptical. I've had dozens of really bad acrylic manicures- with lifting and just too thick. Much to my surprise, Van gave me the best French manicures I've ever had! I highly recommend Van. He does a terrific job!

Cookie did a excellent job on my pedicure

..I'm. Diabetic and she is soo careful....

Absolutely the best place for nails, I am new to getting acrylic nails and he made my time enjoyable. Lovely people, good hearted, and caring. I will come here from now on every time I visit ocean city MD. As long as I can have the same person who did my first time nails again. You won't regret this stop.

Went there today to get a pedicure. It was a half hour wait no big deal I’ll wait . Iwasthere for25 mins when a young girl comes in they told her 5 mins . Then 3 mins later young guys come up to her and asked if she was ready. I said look I have been here for half hour and she just walks in . This is the second time this has happened to me at this place . Would not recommend ????