Nails By Helly

+1 704-820-2830

123 N Main St, Mt Holly, NC 28120 United States of America

Open Today: -

Quick Facts About Nails By Helly

Nails By Helly, based on the comments, has a number of strengths and weaknesses.

One of the main strengths of Nails By Helly is the positive customer experience. Multiple customers mention being happy and satisfied with the services provided. The salon is praised for its professional and kind service, as well as its attention to detail. Helly, the nail technician, is particularly mentioned for her expertise and ability to make customers feel welcome. The salon also receives praise for its cleanliness and high ratings in terms of hygiene.

Another strength of Nails By Helly is the quality of the manicures and pedicures. Customers mention that their nails are healthy, strong, and look amazing after visiting the salon. The gel manicures are mentioned as a popular and well-executed service. Customers appreciate the attention to detail and the care taken by the technicians.

The affordability of the salon is also mentioned as a strength. Some customers mention that the prices at Nails By Helly are reasonable compared to other salons in the area. This, combined with the high quality of service, is seen as a positive aspect of the salon.

However, there are some weaknesses and areas for improvement at Nails By Helly. One recurring complaint is the pricing structure. Some customers mention feeling frustrated by additional charges for various items and services. This includes charges for cuticle cuts, nail files, and certain nail polishes. The pricing structure is described by one customer as "ridiculous." This issue seems to have led to dissatisfaction and frustration for some customers.

Another weakness mentioned is a negative experience with one of the technicians. A customer alleges that the technician cut them and caused them to bleed. This incident is described as painful and resulted in the customer leaving the salon and not returning. This negative experience shows that there may be inconsistencies in the skill level of the technicians and raises concerns about the safety protocols in place.

In terms of facilities, one customer mentioned a drawback regarding the number of drying chairs available. They note that there are only two chairs under the fans, which might cause inconvenience during busy periods. Additionally, another customer mentions the lack of offering a customary beverage as a downside. These small aspects might affect the overall customer experience and could be improved upon by the salon.

In conclusion, Nails By Helly has several strengths, including positive customer experiences, high-quality services, and affordable prices. However, there are also weaknesses to consider, such as the pricing structure, the negative experience with one technician, and facility limitations. Improving these aspects would likely enhance the overall experience at Nails By Helly and lead to increased customer satisfaction.

Best TL Reviews

Best nail salon I've ever been to. Helly has been doing my nails for 3 years and I've never been happier with my nails. My nails are healthy and they are strong. Relaxing pedicures and beautiful toes here as well.

I received a gel manicure and a deluxe pedicure. I have been to Helly's numerous times and the service is always professional and kind. They do excellent work!

I USED to love this place! I just left for the last time. My nails aren't fully covered, the pricing is ridiculous and everything is an additional cost now. I got a mani and pedi which should of cost 50 but she decided that every tiny thing is an extra charge; cuticle cut $5, nail file $5, sparkle nail polish $5. It's freaking ridiculous!!

The worst part of all is her tech made cut me and I'm actively bleeding from my skin above my nail. It burns like heck and won't stop bleeding. So if you are curious why you only got $4 it's because I didn't show up to be maimed. You don't deserve any tip either but I was trying to be a nice person. Never ever again!!!!!!

This will be my new spot! Extremely clean (99 rating if I recall) and friendly service (you can tell they care about their customers). Hao (sp) did a fabulous job - great details! Cons: they only have 2 drying chairs under the fans, and didn't provide a customary beverage. Absolutely would recommend! Better service than other larger salons.

Awesome love Nails By Helly, customer for over 7 years, I am a happy satisfied customer ???? Helly truly cares about her customers and knows us by name!

Wow, is all I can say! Thank you Helly’s Nails for helping my nails to grow and look amazing! It all started in February when I go in with not a clue of what I’m asking for! But Helly was there to the rescue. She knew exactly what to do when I didn’t. All I can say is thank you for making me feel welcome and taking care of my nails! ~Christy

PS: my husband says thank you too!

Paid total of $70 for a fill in. She said my nails are long and $2 for each line on my nail. $10 for kids regular polish.

This was my first time going here and I will definitely be back! I did the hot stone pedicure which is awesome and very relaxing. The ladies were very nice and finished my gel mani/pedi in an hour! I definitely recommend and they have really good prices!