Quick Facts About First Lady Nail Salon
First Lady Nail Salon has received a mix of positive and negative comments from its customers. In order to analyze the strengths and weaknesses of the salon, let's break down the comments and identify the recurring themes.
Starting with the negative comments, the first complaint revolves around the quality of the service. One customer mentioned getting an infection after getting their nails done, which is a major concern. Additionally, they described the nails as lumpy and poorly shaped. This suggests a lack of attention to detail and potential hygienic issues. Another customer expressed disappointment with the color of their dip manicure, stating that it came out completely wrong. They also experienced discomfort when their nail technician used the drill. Furthermore, the customer pointed out that the clear coat was not properly applied, resulting in an uneven finish. Lastly, a customer had trouble scheduling an appointment with a specific nail technician, suggesting a lack of professionalism in managing appointments.
Moving on to the positive comments, one customer highly recommended a specific nail technician named Jessica. They praised her experience, conversation, and the excellent job she did in making sure the end result was perfect. This highlights the strength of having skilled and personable staff who can consistently deliver high-quality service. Another customer expressed their satisfaction with the consistent perfection of their nails after multiple visits to the salon. This suggests a level of consistency in the quality of work provided by the salon.
Lastly, there was a comment from a long-term client who shared their positive experiences over a span of almost 20 years. They mentioned that the salon has consistently provided good service and made helpful suggestions when needed. The customer also appreciated the professionalism and customer service exhibited by the salon's owner and staff. However, they did mention the existence of staffing shortages and encouraged patience from customers.
Based on the comments above, we can determine the strengths and weaknesses of First Lady Nail Salon.
Strengths:
1. Skilled and experienced nail technicians: Jessica was highly praised for her expertise and excellent service.
2. Consistent quality: Many customers expressed satisfaction with the consistent perfection of their nails.
3. Professionalism and customer service: The salon's owner and staff were commended for their professionalism and good customer service.
4. Local business support: The salon receives support from customers who prioritize local businesses and appreciate their services.
Weaknesses:
1. Hygiene and quality control: One customer experienced an infection after getting their nails done, suggesting possible hygiene issues. Another customer complained about poorly shaped and lumpy nails.
2. Inconsistent color and finish: The dip manicure service was criticized for providing the wrong color and an uneven clear coat application.
3. Appointment management: One customer had difficulties scheduling with a specific nail technician, highlighting potential issues in managing appointments.
In conclusion, First Lady Nail Salon has strengths in skilled staff, consistency, and customer service. However, there are weaknesses in terms of hygiene and quality control, as well as appointment management. Addressing these weaknesses would be crucial for the salon's success and reputation.
Best TL Reviews
I got my nails done here for a cruise and I got an infection and had to take them off on the ship (without nail polish remover as I was on a ship) I would go and get my money back if I could but I doubt they would , the nails were all lumpy and shaped poorly.
I highly recommend Jessica for service. She is new to First Lady Nail Salon, but has many years of experience. She was sweet, conversational, did an excellent job making sure that the end result of her service was perfect. My nails are beautiful and consistent in shape. I have already scheduled my next appointment with her and will continue. Extremely satisfied.
Love my nails. They have come out perfect each time I have gone here to get them done. I will definitely keep going back.
I brought my daughter to have her nails done. It said they were open until 7:30. We got there at 6:45. There were customers inside being helped and we were told they were closed. They clearly were not closed but they wouldn’t serve us.
I have been a client at 1st Lady Nails for almost 20 years and have never taken the opportunity to pass along my experiences and share a review of this salon...i have always had consistent service and they have been great to make suggestions to me if I've had any issues. I support locally owned businesses as I am a local business owner as well. Brian, Tanya and their staff always represent professionalism and good customer service as I would expect of any local business owner which includes high quality of service and cleanliness. As most people should be aware.... Staffing shortages are prevalent in all business and theirs is no exception.. a little extra patience on a customers' part goes a long way and will help in receiving the great spa experience this staff knows you deserve!
I went here for the first time and I wasn’t disappointed. They were very busy so I did have to wait a bit off and on while my nail tech worked with another customer but that’s okay! They were packed. I asked for a full set, pink to white ombré and they came out very nice. Tonya did them and she was very friendly.
I got a dip manicure. First she told me they didnt have the color I picked out so I picked a different one no problem. Then the color came out completely wrong. It was purple instead of red. When using the drill it was vibrating my whole hand and it hurt me. She didnt even put the clear coat on the whole part of the nail with dip powder on it so half of my nail is glossy and the other half is not. ALSO two nails chipped the day I got them done. Will not be returning.
Went there 4 times Tanya was great and did great nails, but tried calling to make an appointment, and apparently Tanya didn't want to see me for whatever reason, every time/day I asked for she said no I don't have anything. She asks who it is before deciding if she has any appointments available, very shady. I will gladly find another nail salon to go to God knows this is not the only nail salon around. Tanya is the owner and should not be so obvious about picking & choosing good paying customers.
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First Lady Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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