Beverly's Grooming & Boarding

+1 225-766-8305

1843 Ryder Dr, Baton Rouge, LA 70808 United States of America

Open Today: -

Quick Facts About Beverly's Grooming & Boarding

Beverly's Grooming & Boarding Place has received mostly positive comments from customers, highlighting their satisfaction with the grooming services and the professionalism of the staff. However, there are a few negative comments mentioning issues with appointment scheduling and customer service. Let's delve into the strengths and weaknesses of the business based on these comments.

Strengths:

1. Quality grooming services: Several customers expressed their satisfaction with the grooming services provided by Beverly's Grooming & Boarding Place. Comments such as "My fur baby loves Joel" and "Always satisfied, my fur baby Nugget is treated wonderful" indicate that customers are consistently pleased with the quality of grooming and the way their pets are treated.

2. Experienced and skilled groomers: Customers have specifically mentioned Joel as being the best groomer at Beverly's Grooming & Boarding Place. This highlights the expertise and skill of the groomers, which contributes to the positive experiences of the customers.

3. Long-standing reputation: One customer mentions that their family has been using Beverly's Grooming for approximately 40 years, indicating that the business has a long-standing reputation in the community. Longevity in the industry suggests that they have built a loyal customer base over the years.

4. Convenient location: The Perkins location is mentioned as being convenient by one customer, indicating that the business has strategically chosen its location to cater to the needs of the customers.

5. Flexible last-minute appointments: One customer mentions that Beverly's Grooming was able to fit them in last minute, indicating that they offer flexibility in their scheduling to accommodate customers' needs.

Weaknesses:

1. Appointment scheduling issues: A negative comment highlights the need for improvement in appointment scheduling. Overbooking and long wait times are mentioned as issues that customers have experienced. This suggests that the business may struggle with managing appointments effectively, leading to disgruntled customers.

2. Lack of clear explanation and understanding of services: A customer mentions the need for better communication regarding the explanation and cost of services. Lack of clarity and transparency can lead to misunderstandings and customer dissatisfaction.

3. Inconsistent customer service: Negative comments mention unprofessional and rude behavior from the staff, with one customer suggesting that the business may not stay open for long due to this issue. Inconsistent customer service can impact the overall customer experience and deter potential customers from returning or recommending the business.

In summary, Beverly's Grooming & Boarding Place has several strengths, including their quality grooming services, experienced groomers, long-standing reputation, and convenient location. However, there are identified weaknesses such as appointment scheduling issues, lack of clear communication regarding services, and inconsistent customer service. Addressing these weaknesses could improve the overall customer experience and help the business retain and attract new customers.

Best TL Reviews

As always an A1 job! My fur Baby loves Joel! I love this entire business and crew!????????????

Joel is the best!

I've been a customer for approximately 7 years and these guys never disappoint.

My little Poodle looks absolutely amazing.

Thanks guys for always delivering top notch service.

My family has been using Beverly's Grooming for approx 40 yrs. I am very sad to say I may need to find another groomer. I have always been very satisfied with the groom yet the past several times, my dog has been there for approx 10 hrs. Appointment setting seems to need help. As I read the reviews and have witnessed, it's obvious she is high demand. Customers should be scheduled by what works for both parties. Explanation and cost of services needs to be understood by customer. Over scheduling only leads to disgruntled customers. I was told to call a week in advance and say early pickup. When I called yesterday to make an appointment, I said for today ,if possible. He said ok. He should have said that it would be a 10 hr wait. Nonetheless, I believe overbooking is their problem. I hope Beverly considers this problem. Happy customers are important for business support.

I've been taking my miniature schnauzer here for a year, and he loves going to visit them. It took a few visits to see how busy they'd be and how long I'd have to wait until he was done so I can plan accordingly (like any new groomer). The Perkins location is so convenient. And they always groom him exactly how I like it. I'd recommend Beverly's to anyone!

Thank you Beverly and team! Not only were they able to fit us in last minute for our doodle, they did an amazing job! Dog smells amazing and we love the little hair bows! Highly recommend!

Horrible customer service and very unprofessional. You try to support small businesses but please believe me you will be better treated at PETCO, even if you have to wait. The older lady that works in there, if she doesn’t want to be at work she should stay at home. She answered the phone rudely, you can bring him but I’m not going to be here all day.. We are not friends, we are customers. Then she said one price last weekend but didn’t have space and then this week added $30 and our baby has a low cut. That should be discussed up front. Beware of this business, I don’t expect this location to be open for long, that’s probably why the other location doesn’t want her there!

Beverly's Grooming is the best always satisfied my fur baby Nugget is treated wonderful

I have a King Charles cavalier and every time I take him to get groomed at petsmart or petco they do the bare minimum and never fully groom him like I want so I gave the man at the front desk a list of things I’d like done to my dog and he exceeded my expectations to the fullest!! My dogs ears are super furry and long and bother him constantly his teeth also needed to be cleaned and I asked for him to be shaved and when he came out of the office he looked 5 years younger his ears were cleaner than I’ve ever seen them. His breath smelled good and his fur was very clean cut. They’re super professional, great pricing, and timely. 10/10 thank you so much for making my dog look so clean and beautiful