Five Star Nails & Hair Spa

+1 651-797-3647

2191 Snelling Ave N, St Paul, MN 55113 United States of America

Open Today: -

Quick Facts About Five Star Nails & Hair Spa

Five Star Nails & Hair Spa, based on the comments provided, seems to have several strengths and weaknesses. Let's discuss them in detail.

Strengths:

1. Excellent customer service: Many customers praised the warm and friendly nature of the nail technicians. They went above and beyond to fulfill customer requests and were attentive throughout the service.

2. Attention to detail: The technicians at Five Star Nails & Hair Spa took the time to double-check colors and designs with customers before applying them. They ensured that the customers' preferences were met and even offered to redraw designs when needed.

3. Unique nail designs: Customers mentioned that they were able to achieve unique and personalized nail designs at Five Star Nails. The technicians encouraged creativity and fun by suggesting different designs for each finger.

4. Friendly and engaging staff: Several comments highlighted the pleasant conversations and interactions with the staff. Customers appreciated the fact that the technicians made them feel comfortable and engaged in conversations, making their experience enjoyable.

5. Additional services: Apart from nail services, customers also expressed satisfaction with other services offered at the salon, such as pedicures, eyebrow waxing, and massages. These services were seen as a treat and added value for customers.

Weaknesses:

1. Long wait times and poor time management: One customer mentioned that their French tip manicure took over two hours to complete, with a different technician redoing the nails. The customer felt that there was a lack of explanation regarding the delays, which led to frustration.

2. Lack of communication and professionalism: One negative review stated that the technician did not listen to the customer's preferences, blamed them for mistakes, and handled the situation unprofessionally. The customer also experienced discomfort and pain during the service but did not receive appropriate acknowledgment or compensation.

3. Inconsistency in service quality: Another comment mentioned that the customer's fill and gel pedicure took longer than expected, with the customer's husband finishing earlier. This inconsistency in service led to dissatisfaction and raised questions about their efficiency.

4. Lack of promotions or customer appreciation events: A regular customer expressed disappointment at the lack of special offers, discounts, or customer appreciation events at Five Star Nails & Hair Spa. They compared this to other salons that regularly provided specials to their customers.

5. Trust issues and poor conflict resolution: A negative review highlighted the customer's unpleasant experience, including disrespect, physical contact when unwanted, and a lack of resolution for their complaints. The customer felt ignored and blamed for the salon's mistakes, ultimately leading to an inability to trust the business.

In conclusion, while Five Star Nails & Hair Spa has strong points such as excellent customer service, attention to detail, and unique nail designs, there are notable weaknesses in terms of long wait times, poor communication, and inconsistency in service quality. Additionally, the lack of promotions and customer appreciation events, as well as the issues with conflict resolution, are areas that need improvement.

Best TL Reviews

LOVE LOVE LOVE!! I called when they were only open for about 40 more minutes, asking if I could do a walk-in pedicure and manicure which "Mai" (I'm so sorry if I spelt that wrong!) was happy to welcome me in. I started out thinking I would do simple acrylic nails, not wanting to have them open late just for little ol' me, but after talking about a few other options she encouraged me to get the variety nails I really wanted and we began to have fun with different designs on each finger!

Only a few minutes later, I was the only customer left in the room and several of the ladies working enjoyed coming over to talk with me or give ideas on the nail designs and colors - she was kind enough to double check each color before applying and even happily corrected if we changed our minds - my nails turned out so unique, I'm OBSESSED!

The entire time, I didn't feel rushed at all and after the pedicure it was at least 30min past close but they were all still so sweet with great customer service and taking their time. I even got to try some homemade fried spring rolls they were making as a holiday lunch in back, they offered me a couple (delicious by the way). My favorite part was that I wanted this little 'sharp/pointed' doodle of a heart on my thumb nail because it's a little trademark of my own and several of the ladies were committed to making it look the way I wanted, bringing over a pen and paper so I could draw it, even redrawing it when it looked upside down at first.

To top it all off - they were proud of their work too :) bringing me up to each person and making sure everyone had seen my nails before I left. I so love that each woman had a different nail that was their favorite. I can't wait to go back again!

Five Star Nails is one of the best nail salons that I’ve ever been to (I’ve been to a lot). The nail technicians are warm and friendly, always going above and beyond with whatever your request is. I would highly recommend Five Star to fulfill your nail needs.

I figured I’d give a new nail shop a chance after reading both good and bad reviews. I 100% regret coming here. All I wanted was French tip manicure and they took over 2 hours after a gentlemen did my nails ( and did a poor job) a different lady came & took them off and re did them, re shaped them, re painted them etc. without explaining to me what was going on. I recommend you save your time & money and don’t bother coming here.

Mai was AMAZING. I have not had a pedicure since late 2019 and my feet were in rough shape but she cleaned them up and made me feel so beautiful, just in time for the 4th of July holiday weekend!! I got my eyebrows waxed too, by Mai, and they look awesome as well. I will be back on the regular!!

Me and my partner walked in and got sparkly gel pedicures and had such a lovely time. The staff are so sweet, the massages were nice. This was my second time here and I’m looking forward to coming back and trying out more of their services!

I come here quite often, I keep saying I dont want to go anywhere else cause I have good comraderie. However may that is a down fall from customer standpoint. I went for a reg pedicure as I was getting a fill as well. No bells or whistles just a gel color and it took forever! My husband had a lux pedicure and was finished before me. So I go to the table and my goodness it was just too long that I left after washing my hands. I told them it was late and I needed to go. Nice people I could say a few things that may help the business to boom. Things like specials, percentages off, customer appreciation something. Not everyday but once in a while. I have been going to this location for 3 yrs if not more and never any of that. I get invites with specials from other salons all the time. So I am still deciding if I will continue to support that particular salon. ????

I would rate lower if possible. I will never return for anything and hope no one else has to go through what I went through. My experience was horrible. They took pride in bad work and disrespectul behavior. They chose not to listen to and blamed me when things went wrong. The specifics of my experience are below: The short version is, they did the wrong nail style, cut my cuticles and the skin around my fingers to the point of blood, blamed me for their mistakes, physically touched, hugged and followed me when I didn’t want them to, talked over me and ultimately made me pay when it should have been free.

The long version is, I went in on Thursday Dec 17, 2020 at 530pm to get a full acrylic set. I showed the nail tech, Cindy, what I wanted (an ombre style) and showed her a picture. She said she could do it but then did a french tip. I thought there was a special technique to smudge the white to create the ombre effect but when I realized I spoke up and she began blaming me. At one point her fellow nail tech tried saying “it’s too late”. I stood my ground and in an attempt to fix it, Cindy began drilling off the french tip so haphazardly that she cut every single one of my cuticles. I didn’t realize how bad until I saw blood underneath a couple of them and then felt stinging as she began to apply the liquid that bonds the powder to the nail. I showed her the blood and she said sorry as if it didn’t matter and then began reapplying the powder for the ombre so thick that each nail was unnaturally bumpy. At one point she cut the skin on my right pinky with a file.

At that point, I got up to step away because I needed a moment to just walk and breath and she held onto my hand, followed me, tried to hug me, pulled down her mask a couple times, repeatedly said “sit now” and all together ignored my requests when I told her I needed some time. She didn’t stop following me until one of the other women I was there with said something. At that moment I decided I wanted Mai, the other nail tech, to finish my nails and Mai drilled everything Cindy had done off and redid everything but my pinky fingers (because they were in so much pain). When it was time to pay, Mai completely disregarded the pain I was in and my demand that it should be free and said she would only take off 15 dollars. I left at 830PM.

I went back the next day at 10 AM to get a copy of my receipt and get a full refund but Mai said she couldn’t give me the receipt because the store owner took it home. She then admitted to fault by saying the way Cindy cut me was wrong. Mai told me to return at 330 PM to speak to Heidi the store owner. I repeatedly confirmed the time but when I returned Heidi was not there. I left my name and number and was told I would get a call on Saturday when Heidi came in but never did so I called at 241PM. Heidi was on the phone and she told me go in to speak to her at 315. On the way there a man named Hong called me and said HE was the store owner. He spoke over me, claimed I just wanted money back after days of having and liking my nails. He said he wasn’t available to meet that day and I wasn’t available to meet on Sunday so we set up a time to speak Monday (today) at 9am.

Today, I thought it would be a conversation but he once again spoke over me and the witness I had brought. He didn't look at any of my pictures or listen to the recording I had. He also didn’t care to look at his camera footage. He completely sided with his employees and said my pain was because it was my first time getting acrylics. He said it was my fault for not stopping the style and also not coming back in right away…. which I did do. He wouldn’t give me a refund but tried to offer 50% off and 65 dollars off my next visit while still saying I was at fault. How much sense does that make? I didn’t take the offer because he compared my pain and swelling (4 days later) to a haircut. I then asked for a copy of my receipt and he couldn’t give me that. I have no reason to trust anything from this place and hope no one else becomes their victim.

Always the best pedicures! Hot stones, wonderful massage and perfect toes every time. Such a treat!