Misunderstood Natural Hair Gallery

+1 773-402-8241

8245 S Cottage Grove Ave, Chicago, IL 60619 United States of America

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Quick Facts About Misunderstood Natural Hair Gallery

recommend her at all.

Strengths:

1. Professionalism: Multiple comments highlight the professionalism of the stylists at Misunderstood Natural Hair Gallery. Customers appreciate that the stylists listen to their preferences and provide a high level of service.

2. Expertise: Customers praise the stylists, specifically Jared and Ofei, for their expertise in working with natural hair and locs. They are described as "on point," "fast," and "loc experts." This demonstrates that the stylists have a strong skillset and knowledge about working with different hair textures.

3. Atmosphere: Several comments mention the positive atmosphere at the salon. This includes descriptions of "good vibes and energy" and a "warm and welcoming" environment. A positive atmosphere can enhance the overall experience for customers and make them feel comfortable and relaxed during their visit.

4. Customer satisfaction: Many comments express high levels of satisfaction with the services provided at Misunderstood Natural Hair Gallery. Customers mention that they love their hair after visiting the salon, and some comment on feeling confident and pleased with their new styles. This suggests that the stylists at the salon are successful in meeting the needs and expectations of their customers.

5. Appointments and accessibility: Comments highlight the ability to get last-minute appointments and the convenience of home visits for those who are homebound. This aspect of the salon's service can be a strength, as it demonstrates flexibility and a willingness to accommodate various customer needs.

Weaknesses:

1. Inconsistent communication: One commenter mentioned a negative experience with communication from Ofei. They mentioned that after sending pictures and having a consultation, they never heard back from him. This lack of follow-up and communication can be seen as unprofessional and may deter customers from returning or recommending the salon.

2. Negative experience with a specific stylist: One customer had a negative experience with Moe the barber, who left a bald spot in their son's hair and had a terrible attitude. This highlights the importance of ensuring that all stylists in the salon maintain a high level of professionalism and skill. Negative experiences with specific stylists can have a significant impact on the salon's reputation.

3. Limited information on other stylists: While specific stylists like Jared and Ofei receive positive feedback, there is limited information available about other stylists working at the salon. This lack of information can make it difficult for potential customers to choose a stylist that matches their preferences and needs.

4. Limited range of services: The comments mostly focus on dreadlocks and styles for natural hair. While this may be the salon's specialization, it may also limit its appeal to customers who are looking for other services such as haircuts, coloring, or extensions. Offering a broader range of services could attract a wider customer base.

In conclusion, Misunderstood Natural Hair Gallery has several strengths, including professionalism, expertise, a positive atmosphere, high customer satisfaction, and flexibility in appointments. However, there are also weaknesses in terms of inconsistent communication, negative experiences with specific stylists, limited information on other stylists, and a potentially limited range of services. Addressing these weaknesses could help the salon further improve customer satisfaction and attract a wider clientele.

Best TL Reviews

Jared was on point he got me in last min and I really appreciated it, all I needed was a style. My cousin recommended him and I’m happy he did. Jared was fast and very professional, he made sure I liked the style and he listened to me and that’s most important. I’ll definitely be back he just gain a new client.

Erica came to me because I am homebound. She was was professional, very pleasant and on time. I am claiming Erica as my loctician. FYI she is a licensed beautician. I would definitely refer her to others. I gave 5 stars but she deserves 10‼️I love my hair‼️ Thanks Erica‼️

I love Ofei and his staff. Good vibes and energy. He is a Loc expert ????

The atmosphere is nice here. The lady who do my hair is name LaLa. Her work is great and I love it. She s also very sweet and kind. The owner of the shop is cool too. So if you want your locs done, I would recommend this place.

This is definitely one of the best places I’ve gotten my dreads done at

After speaking with "Ofei" he asked me to send pictures of my hair and stated he needed to do a consultation because he needed to feel my hair. After sending the pictures I NEVER heard from him again. I'm not sure if it is the texture of my hair or because it's short but it was VERY unprofessional to tell someone,... TWICE that he would contact them and then doesn't and I've spoken with him on both occasions. He'll NEVER have to worry about me contacting him again.

This was my first experience and I absolutely loved it. Ofie was very professional and the atmosphere was very warm and welcoming. We shared many laughs and it didn't take him long to twist my hair. I was very pleased with my style and I am new to this loc journey and I left with confidence. I didn't catch the girl name that shampooed my hair but I was in heaven when she massaged my scalp. It pays to do your research and I will definitely be returning Thanks y'all!!!!

I have been bring my daughter here for retwist of her locs. Jared is great at what he do. He educated me on how to continue care til she visit him again and he gave her color for the first time and she loved it very much thank you jared.... I want to give Moe the barber a 0 star. She literally put a bald spot in the front of my son's hair.. he has long curly hair 4b.. and her attitude was terrible. Towards my son father. Will not be going back to her.. don't