Quick Facts About Five Star Nail & Spa
Five Star Nail & Spa is a salon that appears to have a number of strengths, as well as a few weaknesses. In order to thoroughly analyze the strengths and weaknesses of this establishment, it is important to consider the comments provided by customers.
One of the strengths of Five Star Nail & Spa is the quality of their service. Multiple customers mentioned being happy with the service and experiencing excellent service. Comments such as "attentive and detailed" and "always careful and meticulous in their work" indicate that the staff at Five Star Nail & Spa provide a high level of attention to detail, which is important in the nail and spa industry. This attention to detail is further supported by the comment about the staff being "fast and diligent," suggesting that they are able to provide quick service without sacrificing quality.
Another strength of Five Star Nail & Spa is the range of services they offer. Customers mentioned getting acrylic nails with gel color, pedicures, and eyelash extensions at this salon. This indicates that Five Star Nail & Spa offers a wide variety of services to cater to different customer preferences. The fact that customers mentioned being happy with their nails and pedicures suggests that the salon is able to deliver satisfactory results in these areas.
Additionally, customers mentioned positive experiences with the staff at Five Star Nail & Spa. Comments such as "friendly and very kind" and "staff are very cheerful and welcoming" indicate that the employees create a welcoming and pleasant atmosphere for customers. This is an important aspect of a spa experience, as customers want to feel pampered and comfortable during their visit.
However, Five Star Nail & Spa also has some weaknesses that need to be addressed. One major concern is the lack of adherence to sanitation protocols, as one customer mentioned contracting a nail fungus from the salon. This is a serious issue and raises questions about the cleanliness and hygiene practices at Five Star Nail & Spa. It is important for any spa or salon to prioritize sanitation in order to protect the health and safety of their customers.
Another weakness is the negative experience with eyelash extensions. The customer mentioned that the technician used drug store lashes and applied too much glue, resulting in damage to their natural lashes and even getting glue on their eyeball. This indicates a lack of skill and professionalism in this specific service. It highlights the importance of having well-trained and experienced technicians in order to provide quality services and prevent accidents or injuries.
Furthermore, there are concerns about the pricing practices at Five Star Nail & Spa. One customer mentioned that the salon automatically provided the most expensive service and charged for it without clarifying with the customer. Another customer mentioned experiencing inconsistent pricing depending on whether they were a regular customer or a new customer. These complaints suggest a lack of transparency and honesty in the salon's pricing practices.
In conclusion, Five Star Nail & Spa has strengths in terms of service quality, range of services, and staff friendliness. However, there are weaknesses that need to be addressed, including sanitation protocols, skill level in certain services, and pricing transparency. It is important for any business, especially in the spa industry, to continuously address customer concerns and strive for improvement in order to provide a satisfactory and positive experience for their customers.
Best TL Reviews
Very happy with the service and quality! Kathy is fast and diligent paying attention to detail. She listened to what i wanted... Sorry acrylic nails with gel color-- honestly they keep forever, no chips or anything... Will never go back to just gel. Fills are some$35...Price is right!
Excellent service and experience! They were attentive and detailed. They accommodated our large party even when we only called a few hours in advance. We will definitely be back!
This is the loveliest experience I can remember in a salon. They did a great job on my pedicure, always careful and meticulous in their work. Will be back soonest, highly recommend them!
This was my go to place but they obviously were not following sanitation protocols >>>> I got a nail fungus from this place. I am filing a complaint with the State of Californias health department.
A place for me to go to often. I love my nails, and the service is exceptional. They definitely make you feel pampered, the staff are friendly and very kind. You should not miss this shop
DO NOT GO HERE FOR EYELASH EXTENSIONS!!!! I had mine done and the lady uses drug store Ardel lashes and way over does on the glue. My natural eyelashes are completely gone. She also got glue on my bottom lashes and ripped them out! She got glue ON MY EYEBALL while she was placing the lashes. These are your eyes ladies please don't come here.
I like this place and their service. I will caution make it clear what you want and intend to pay for because they will automatically provide the most expensive service and charge you for it. They did it to my mom so I wanted to see for myself. I went in and specifically asked for a tropical pedicure, $38 and was clear what I wanted. Pointed it out on the brochure. At the very end I asked how much just to see if they would be honest. They were not, $58 for volcano pedicure. Which is sad cause I support their business. I paid him what he told me and reduced his tip but I still tipped him. I wanted to tip him good for making me feel good and cleaning up my crusty feet... I appreciated his service not the dishonestly.
Update: so I wemt back with my mom who's a regular. The tech asked cause she'd never seen me before or as much as my mom. Mom got volcanic spa pedi and fill: $79. I got basic mani pedi with gel polish and callous rrmoved: $71. What really, I thought to myself. I'd been talking to my home gurl that walked in. My home gurl had let her know I'm good people. I went to pay both our treatments and my treatment was $20 cheaper. I'm happy she finally decided not to gouge me. Just because she didnt know me and thought I was someone new pricing was different. New customer disadvantage. Bottom line is pricing is questionable for real. Treatments is decent depending on who you get. Maybe because I'm not considered a regular even though every time I need these services I come here.
This place is great! Staff are very cheerful and welcoming. The facility is very clean and organized, the way the staff works is also very professional and fast. I have never been disappointed when I come here
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Five Star Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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