Quick Facts About Aurora Nails
Aurora Nails has a number of strengths based on the comments provided. One of the main strengths is the cleanliness of the salon. Multiple reviewers mentioned that the salon is clean, which is important for creating a hygienic and pleasant environment for customers. Additionally, the salon is described as cute, indicating that it has a visually appealing aesthetic that adds to the overall experience.
Another strength highlighted in the comments is the customer service provided by the staff. Reviewers mention that the employees are kind, patient, and go the extra mile to ensure a positive experience. The mention of employees remembering customers' names also shows that they prioritize personalized service. The fact that one reviewer specifically praises Ella indicates that individual employees contribute to the positive experience at Aurora Nails.
The quality of the services offered also stands out as a strength. Several reviewers specifically mention the excellence of the manicures and pedicures. One reviewer recommends the honey pedicure and praises Cindy's ability to shape dip nails. This indicates that the technicians at Aurora Nails are skilled and provide high-quality services.
Additionally, the relaxed and calming atmosphere of the salon is seen as a strength. Reviewers mention that the salon is relaxing, and the massage chairs add to the overall experience. This indicates that Aurora Nails puts effort into creating a soothing environment for customers.
However, there are also weaknesses that can be identified based on the comments provided. One weakness that arises is the issue of pricing. One reviewer felt that the regular polish manicure was pricey, and another mentioned that the pedicures may be a bit expensive. This suggests that the prices at Aurora Nails may be higher than what some customers expect or find reasonable, which could be a deterrent for potential customers. Additionally, the lack of transparency regarding additional charges, such as the $10 fee for gel removal, can lead to customer dissatisfaction.
Another weakness highlighted in one comment is the incident with the front desk employee who insisted on taking all the cash tip from a customer and their daughters. This incident left the customer feeling uncomfortable and provided a negative impression of the salon. This suggests that there may be some issues with communication and customer service on the part of the front desk staff.
Two comments mentioned specific issues with the services received. In one case, the customer felt that their nails were over filed and left with scratch marks and dents. This indicates that there may be inconsistencies in the quality of the services provided by the technicians. Another reviewer mentioned that their cuticles were over cut, resulting in bleeding. These experiences suggest that there may be a need for more attention to detail and careful execution during the nail services.
In conclusion, Aurora Nails has several strengths that contribute to a positive customer experience. These include the cleanliness of the salon, the customer service provided by the staff, the quality of the services, and the relaxing atmosphere. However, there are also weaknesses that should be addressed, such as the pricing, transparency about additional charges, the incident with the front desk employee, and instances of subpar service. By addressing these weaknesses, Aurora Nails can further improve its overall reputation and customer satisfaction.
Best TL Reviews
This place is amazing. I’ve had some terrible manicures done before. This is the only place I’ll ever go again! Everyone working there is so kind and everything is so clean. They put every effort into making my manicure perfect. I even get a neck/shoulder massage with a hot pack at the end! They go the extra mile to make sure your experience is amazing and worth coming back! Ella is the sweetest!
This place is clean, cute and so relaxing! They are so great at customer service especially by remembering my name.
I did feel it was pricey for a regular polish manicure and I get my nails done regularly. They didn’t tell me they were going to charge $10 for gel removal. So a total of $35 for a regular manicure was a little much.
I had two lovely people do my manicure and pedicure. One was named Chelly and I didn't grab the name of the other person. They were so kind and patient with me. They both wanted to make sure I was happy. I will go back and treat myself again. Recommend Aurora for a relaxing experience.
I can’t overemphasize enough how much I love Aurora Nails. Every time I go, it’s a wonderful experience. It’s always super clean, relaxing and amazing services. They perform the best pedicures I have ever had ( spoil yourself and get the honey one) and no one can shape a dip nail like Cindy. She’s amazing!!! Everyone is super sweet, professional and great at what they do. I love going here ❤️
I received a regular gel pedicure. I just moved to the area and this was my first time here. I called to make an appointment and it was easy. The salon was very clean. Everyone was wearing masks. The hostess / front desk woman was dressed so nicely and very professional - immediately greeted me and helped me check in. The chairs are massage chairs and felt great - more intense then usual which I loved. The woman who did my pedicure was extremely meticulous. I’m super OCD so I really appreciated her work. Her massage was also fantastic - both legs and then at the end she did my shoulders too! Great pressure. It was $70 plus tip… so the only thing I would say is that the pedicures may be a bit pricey… but I will definitely return! Best pedicure I’ve ever had I think…
The technicians always do a great job and I've always loved the place, but recently I went in with my two daughters for gel and dip manicures and pedicures. The bill was substantial. I put the cost on a credit card but we wanted to tip the technicians in cash, so we asked for change. Just as we were about to distribute the cash, the woman at the front desk (I think she's the owner) stopped us and insisted we give all the cash to her. When I asked why, she said it would disturb the other customers. I was stunned. She could see I was upset but she just glared at me, with her hand outstretched. I don't know why I didn't put up a bigger fuss, but I handed the all the cash and we left. It was disturbing. I usually don't post reviews but this incident has been bothering me for weeks. I can't bring myself to go back there.
Place is very clean and relaxing. Got a gel pedicure. I probably had my feet in the water for a total of 2 minutes, could just be their process though. I do think she over filed my nails a little when removing the old gel. Over cut my cuticles so I my toe was bleeding a little. Other than that she did a great job painting my nails. I paid $70 for their basic pedicure, old gel polish removal and gel polish add on.
I came in as one of their last appointments of the day for a dip removal. I called ahead and they graciously accepted me although it was late and let me know it would take 15-20 minutes.
I wonder if they were in a hurry to close (even though there were 4 people still receiving pedicures when I arrived) but the woman filed my nails so severely that it’ll be a few months before they’re back to normal.
She used both a hand file and an electric file even after the dip was gone, which left scratch marks and white dents on the top of my nails. They’re all so flimsy that they bend to the lightest touch.
They have a pristine store with tasteful fixtures though this can’t make up for poor treatment. Also, I’ve never been asked directly for a tip but that was a cringey addition to the already below-average experience. I can’t say I’d recommend or return.
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Aurora Nails Info
Amenities
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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