Quick Facts About T & E Barber shop & Hair Salon
T & E Barber shop & Hair Salon Place: Strengths and Weaknesses
Strengths:
1. Customer Service: Many of the comments mention the staff being friendly and providing great customer service. This is a significant strength as friendly and attentive staff can make customers feel welcomed and valued.
2. Quality Haircuts: Several comments appreciate the quality of haircuts provided at T & E Barber shop & Hair Salon Place. Customers mention receiving excellent cuts and being satisfied with the results. This indicates that the salon has skilled and experienced hairstylists.
3. VIP Treatment: One comment mentioned the VIP cut experience and the comprehensive services offered. This shows that the salon offers a range of services, including beard trims, shaves, and waxing. This can attract customers who are looking for a one-stop-shop for their grooming needs.
4. Professionalism: A comment praised the professionalism of the hairstylist, specifically mentioning Gavi's expertise and excellent experience. This indicates that the salon has trained and professional staff who know how to cater to their clients' needs.
5. Flexibility: One comment mentions that Alma was accommodating and fit the customer in last minute for a full color and highlight. This demonstrates the salon's flexibility in meeting the customers' requirements and going above and beyond to provide personalized service.
6. Inviting Atmosphere: A comment mentions that the salon has an inviting atmosphere. This can create a comfortable and relaxing environment for customers, enhancing their overall experience.
Weaknesses:
1. Face Waxing Incident: A customer mentions a negative experience with face waxing, resulting in redness, scars, and a prolonged recovery. This highlights a weakness in the salon's expertise or attention to detail regarding face waxing procedures. This incident can damage the salon's reputation and deter potential customers from seeking similar services.
2. Tendency to prioritize certain customers: One comment raises concerns about discrimination based on ethnicity, as the person felt ignored in favor of another customer who appeared more Hispanic. This suggests a potential weakness in customer prioritization and fairness in service delivery. Discrimination or giving preferential treatment based on ethnicity can lead to negative experiences and drive away potential customers.
3. Language Barrier: Another comment mentions a language barrier that affected the customer's experience. While the staff may not be fluent in multiple languages, a weakness in effective communication with customers can result in misunderstandings and dissatisfaction. Ensuring clear communication and understanding between staff and customers should be a priority for the salon.
Recommendations:
1. Address the Face Waxing Incident: The salon should investigate the face waxing incident and take steps to rectify the situation. This could include offering an apology, providing compensation or refund, and considering additional training or supervision for staff involved in providing face waxing services.
2. Address Discrimination Concerns: The salon should enforce policies that promote equality and fair treatment for all customers, regardless of their ethnicity. Staff should be trained to provide unbiased service and ensure that every customer feels valued and respected.
3. Improve Language Skills: If language barriers are affecting customer satisfaction, the salon can consider providing language training or hiring staff who can effectively communicate with a diverse range of customers. This will help bridge any communication gaps and enhance the overall customer experience.
4. Maintain the Strengths: The salon should continue to focus on their strengths, such as excellent customer service, skilled hairstylists, and inviting atmosphere. These strengths contribute to positive experiences and customer loyalty. Regular training and performance evaluations can help maintain and enhance these strengths.
In conclusion, T & E Barber shop & Hair Salon Place has strengths in customer service, quality haircuts, VIP treatment, professionalism, flexibility, and an inviting atmosphere. However, they face weaknesses regarding a negative face waxing experience, potential discrimination concerns, and language barriers. By addressing these weaknesses and building on their strengths, the salon can improve customer satisfaction and strengthen its reputation in the industry.
Best TL Reviews
I went there to do face waxing and got back with the big redness and scar on my face. And the worst thing it doesn't go away. She tried to pull the wax off when it was still hot. Definitely wrong place to do face waxing.
Great place! In town with my wife, wanted to get our cuts in before an event we were going to. Excellent cuts, staff were great! Recommended highly.
Got the VIP cut, beard trim, shave and nose and ear wax from Beto. Best of everything and he really takes his time. Worth every penny. They have a customer for life with this kind of service and value.
I would like to thank Mike & Art for the sharp haircut I received. Very cool down to earth dudes. I will be referring my buddies to these guys. Other then hearing the boring old music, thanks alot Mike & Art ✂️
Una excelente esperincia la recomiendo este lugar la persona q me atendió es una profesional la senora Gavi pregunte por ella todas son muy buenas pero ella me atendió y fue una excelente esperincia
Alma was so great. She fit me in last minute for a full color and highlight and even styled my hair (never had curls before) but the result was amazing. Thank you so much.
The staff was friendly. Highly recommend to go here! Wish you guys were in Vegas lol
Best place in Fontana for a hair cut. The appreciate their customers and have an inviting atmosphere. Haircuts are always on point.
I walked in and waited for 20 minutes for my turn when there was only two ladies to cut hair. She finshed and another man walks in, sits for five seconds and is told to come sit with her. She acknowleged me and proceeded to take the other gemtlemen that looked more hispanic. I may not be able to speak Spanish, but the last time I went there, the old lady took me in immediately when it's my turn and despite the language barrier, gave me a good haircut.
Whoever the lady was working closest to the door around 2:00pm needs to know to not take in the ones looking more hispanic. I was the only one waiting before he came in.
Place Pictures
T & E Barber shop & Hair Salon Info
Amenities
Health & safety
-
Mask required
-
Staff wear masks
-
Staff get temperature checks
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places