Quick Facts About USA Nails
USA Nails Place, located in Macon and recently moved to Warner Robins, has received a range of feedback from its customers. In order to determine the strengths and weaknesses of the establishment, it is important to take into consideration the various comments provided.
Firstly, many customers express their love for Kim, who appears to be a skilled nail technician. This positive feedback indicates that USA Nails Place has competent staff members who are capable of providing satisfactory service. This is a strength for the business, as it suggests that customers are likely to receive high-quality treatments.
Another strength is the longevity of the business. One customer mentions that they have been patronizing USA Nails Place for over 5 years, indicating that the salon has been able to maintain a loyal customer base. This suggests that the establishment has consistently provided good service and satisfied its customers, leading to repeat business. Maintaining long-term customers is important for any business, as it helps to establish a stable revenue stream.
However, there are several weaknesses that can be identified based on the feedback received. One customer mentions that the staff has become increasingly rude and nasty, resulting in their decision to no longer return. Rude customer service can severely impact a business, as it creates a negative experience for patrons and may discourage them from returning or recommending the establishment to others. USA Nails Place should address this issue by training their staff to provide professional and friendly customer service.
Another customer comments on a rushed pedicure experience in which the technician neglected to properly massage their feet and used a cold towel. This indicates that there may be a lack of attention to detail and a failure to provide a relaxing and comfortable atmosphere for clients. Proper training and supervision of staff members is necessary to ensure that all aspects of a customer's experience are top-notch.
One of the most concerning comments involves an incident in which the owner cursed at a customer, called the police on her, and chased her to her car. This kind of behavior is completely unacceptable and demonstrates a lack of professionalism and respect. Such incidents can damage the reputation of the business and result in legal consequences. USA Nails Place should take immediate action to address this issue, such as providing proper training on customer service and conflict resolution, or possibly even considering reevaluating their ownership.
Furthermore, pricing seems to be an issue for some customers. One individual mentioned that the prices increased during tax season, which they found unprofessional. Additionally, another customer mentioned that a young lady paid $25 for acrylic nails and was given 10 fake nails in a sarcastic manner by the owner. Inconsistent and unclear pricing, as well as unprofessional behavior regarding pricing, can deter potential customers. USA Nails Place should ensure that their pricing is transparent and fair, and that staff members have a professional and respectful attitude when discussing pricing with customers.
In conclusion, USA Nails Place has both strengths and weaknesses based on the comments provided. Their skilled staff, as mentioned by multiple customers, is a clear strength. However, the issues of rude behavior, rushed service, lack of attention to detail, unprofessional actions of the owner, and inconsistent pricing are weaknesses that need to be addressed in order to improve the overall customer experience. By addressing these weaknesses and building on their strengths, USA Nails Place has the potential to enhance their reputation and attract more customers in the future.
Best TL Reviews
I love Kim and the owners wife Only two I let service me since I moved here to Macon I just moved to Warner Robins after taking a job here but was in Macon 14yrs and I STILL Drive to Macon to have my hands and feet don’t Every month!! LOVE MR SUM KIM❤️
I used to love coming to this shop but they are getting very rude and nasty i will not be returning
I got a pedicure, it was ok because it felt rushed the guy didn't massage my feet and the towel was almost cold. But hey my polish was cute!!
I wish I could give this place zero stars! RUDE, RUDE, RUDE! Poor quality work! I witnessed the owner curse at a customer and call the police on her because he cut her cuticle (bleeding) and she didn’t wanna continue the service. He chased her to her car! The wife did a poor job on my nails so I was soaking them off to be redone. After the commotion I decided to leave with half done nails!
He took his time and did a great job with my nails. The length, color and shape was perfect. Surprised at the cost for a "fill in" increased. I was required to pay 45.00 for a fill-in, cut down, one nail repair and basic gel polish. One week later still pleased with the presentation of my nails.
I love this place. My nails always look good an last as long as they are supposed to. They moved from Kroger shopping center recently and the new store is cute. I've been going to them for 5+years.
Does good work on pedicures. Don't really like the nails. I personally dont like how they peak in their language around customers and at times, you can tell it's about the customer. . The Male owner has a very rude manner and not really people friendly. They have moved to this location from Kroger. This is my first and possibly last visit.
This places had bumped its prices due to tax season. They are very unprofessional. A young lady paid $25 for acrylic on her real nails. Absolutely ridiculous . He decided to be sarcastic and hand her 10 fake nails. Once again completely unprofessional.
Place Pictures
USA Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 05:30 PM |
|---|---|
| Tuesday | 10:00 AM - 05:30 PM |
| Wednesday | 10:00 AM - 05:30 PM |
| Thursday | 10:00 AM - 05:30 PM |
| Friday | 10:00 AM - 05:30 PM |
| Saturday | 10:00 AM - 05:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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