Quick Facts About Pinnacle Nail Spa
with the results. I definitely recommend Que for all your nail needs!
Based on the above comments, it is clear that Pinnacle Nail Spa has both strengths and weaknesses.
One of the strengths mentioned by multiple reviewers is the expertise and skill of the nail technicians, particularly Que and Jason. Customers praised their talent and ability to deliver beautiful nails. The positive feedback suggests that they have a strong understanding of various nail techniques and are able to create nail designs that exceed customer expectations. This level of expertise is an important strength of the spa, as it ensures that customers receive high-quality nail services.
Another strength identified by some reviewers is the cleanliness of the spa. This is an important factor for many customers when choosing a nail salon, as cleanliness is associated with professionalism and attention to detail. The positive comments about the cleanliness of Pinnacle Nail Spa indicate that the spa maintains high standards of cleanliness and hygiene, which is likely to enhance the overall customer experience.
The wide selection of options for mani-pedi services is also mentioned as a strength. Offering a variety of choices allows customers to personalize their experience and find the specific services that they prefer. The positive reviews about the available options suggest that Pinnacle Nail Spa caters to different preferences, ensuring that customers can find the right treatments for their needs.
Additionally, some customers appreciated the additional amenities provided by the spa, such as serving mimosas. These small details can contribute to a positive overall experience for customers, enhancing their relaxation and enjoyment during their visit.
However, there are also weaknesses mentioned in the comments. One common complaint is about the service provided by certain nail technicians. Some reviewers expressed disappointment with the rushed and poor quality service they received. One customer specifically mentioned the improper application of acrylic nails, leaving imperfections and bubbles. Another customer mentioned a subpar pedicure experience, with a lack of proper massage and nail trimming.
Furthermore, there were complaints about the attitude and behavior of the staff. One reviewer mentioned that the lady who did their nails was rude, while another felt that the staff put words in their mouth when they complained about the service. These comments suggest that there may be some issues with the customer service aspect of Pinnacle Nail Spa.
Another weakness highlighted in the comments is the response to customer complaints. While one customer mentioned that they called to complain and were offered a chance to have their nails fixed, they felt that the attempted fix was inadequate and did not solve the initial issues. This lack of satisfactory resolution to customer complaints can be seen as a weakness of the spa.
In conclusion, Pinnacle Nail Spa has several strengths, including skilled nail technicians, a clean environment, a wide range of services, and additional amenities. These strengths contribute to a positive customer experience for many individuals. However, there are also weaknesses, such as poor service quality, rude staff, and inadequate resolution of customer complaints. These issues highlight areas where the spa could improve in order to provide a consistently high-quality experience for all customers.
Best TL Reviews
Been coming here since they opened. Never had an issue. Que is the best! Best pedi I have had and my nails are amazing! Got compliments on them before I made it home.
I came in today and had asked for a fill and new color. Before this I had light blue light nails that were not t the clear powder. So instead of doing them correctly the lady decided to refuse my request. So she decided to tell me that I needed a red to cover up the blue. Well I had gotten a pink because I wanted a pink. But she refused that and gave me orange, neon orange. So I kind of sucked it up, but as she was doing them she rushed them shortened them after I had repeatedly told her I didn’t want them short. Then she had painted underneath sloppy. I went home so upset that I came back and they had put words in my mouth about how I said it was so great. This place is ridiculous.
Que again rocked it with a awesome Pedicure. Love ALL his suggestions. He is so awesome with the Volcano Pedicure. He might be at new location but still AWESOME SERVICE and makes you feel like a Queen. Que the man let him make your feet look gorgeous ???? !!
JASON! No other nail tech will ever get me right like he does. He is so talented and easy with his clients and always knows exactly what he’s doing. 1000/10 recommend!!!!
This was hands down the worst nail salon I have ever been to. The lady who did my nails was in such a hurry she didn’t even do them properly. I got a set of French tip acrylic nails. Before she applied the acrylic she didn’t even dust my nails off therefore leaving dust and imperfections under the clear acrylic. And to begin with when we first started she did not trim my nails at all and then she glued the tips on my nails and cut them without asking me what length I wanted. When she finished they looked so bad, there are bubbles all under my nails and you can see my natural finger nails behind and through the nails.
My pedicure was also very subpar she did not take the time to properly massage my legs or anything which I payed extra for, she left bubbles on my toes and did not trim my nails very well.
Overall the lady was very rude, and did a very poor job. So I called and complained to the manger. And they said I could come back in for them to fix them. So I go back in and all they did was drill the top of the nail off a little and put two layers of gel topcoat on them. My nails still look the exact same it did not fix a thing.
Very disappointed with this salon
I’ve been to the Pinnacle spa twice so far. I have enjoyed their services both times. I did a mani and pedi both times and had nothing but good things to say. It’s a nice and clean spa. They have a huge selection of options to choose from when it comes to mani/pedi. The stylist Kue that worked with me on the most recent visit on Feb 11 was wonderful. I did the milk and honey wax pedicure, totally loved it. Totally recommend. 10/10. It will be my go to spa place as I live nearby! Oh and they serve mimosas!
Came in wanting to get my dipped polish off because it was way too thick! Saw Que and he promised me he could fix them and make them much thinner and to my liking. He did not disappoint! I left with gorgeous nails that look better than ever!! 10/10 would recommend Que for all your nail needs!!
Que did my nails and my toes and they were so good! He is a perfectionist that takes his time so you don’t feel rushed to get in and out. He talks to you but not too much so you are relaxed. You can give him direction or just let him work his creative magic either way you’ll be satisfied
Place Pictures
Pinnacle Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:30 PM |
How to go there
Location
Places
Other Places
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