Wash N Go St. Andrews

+1 803-834-5561

535 St Andrews Rd, Columbia, SC 29210 United States of America

Open Today: -

Quick Facts About Wash N Go St. Andrews

Wash N Go St. Andrews Place is a laundromat that has received a mix of positive and negative comments from customers. In order to evaluate its strengths and weaknesses, let's review the comments provided.

Starting with the strengths, one common point mentioned is that the laundromat is very clean. This is an important aspect for customers as it ensures a hygienic environment for washing their clothes. The fact that everyone wears masks is also seen as a positive aspect, especially in the current times of the COVID-19 pandemic.

Another strength highlighted by customers is the variety of payment options available. Customers can use either debit cards or quarters, which provides convenience and flexibility. The affordability of the dryers, priced at $0.25, is also seen as a positive aspect.

The friendliness and politeness of the staff at Wash N Go St. Andrews Place is another strength mentioned by customers. Being treated well and having pleasant interactions with staff members can greatly improve the overall experience of using a laundromat.

Moving on to the weaknesses, one of the main concerns mentioned is the limited availability of large washers. Customers report having to wait for a long time if they need to use a large washer, as there are only two available. This can be inconvenient for customers with big loads of laundry and could potentially be improved by installing additional large washers.

Another issue mentioned by a customer is that some people take up multiple washers for small loads. This not only creates a shortage of machines for others but also leads to a waste of resources. Addressing this issue and implementing a system to prevent individuals from monopolizing machines could improve the overall experience for customers.

In one comment, a customer mentions finding pet hair in a washer, which was disappointing. Maintaining cleanliness is crucial for any laundromat, and instances like these can negatively impact the reputation of the facility. Ensuring regular cleaning and inspection of the machines can help mitigate such incidents.

Another customer mentions encountering an impolite and unfriendly staff member during their visit. Customer service is an essential aspect of any business, and negative interactions with staff can discourage customers from returning. Training staff members on proper customer service etiquette and ensuring friendly and polite interactions could greatly improve customer satisfaction.

Lastly, there is a comment about a malfunctioning bill changer, which caused inconvenience to a customer. However, it is worth noting that the management stepped in and resolved the issue by refunding the customer's money. Clear communication channels and prompt resolution of issues are crucial in maintaining customer trust and loyalty.

In conclusion, Wash N Go St. Andrews Place has several strengths, including cleanliness, the availability of payment options, friendly staff, and affordable dryers. However, there are areas for improvement, such as increasing the number of large washers, addressing the issue of individuals monopolizing machines, maintaining cleanliness, ensuring friendly and polite staff interactions, and promptly resolving any technical issues. By addressing these weaknesses, Wash N Go St. Andrews Place can enhance customer satisfaction and attract more customers to their laundromat.

Best TL Reviews

Very clean I like where you can use debt card or quarters. Washer are from $2.50 to $8.00.

Dryers are $0.25

EVERYONE IS VERY FRIENDLY & POLITE

It's ok but they only have to big washers. So if you need the big one you're going to have to wait awhile. They could move a few things and install a few more. Also you have people taking up multiple washers for very small loads.

I haven't been to a laundromat in years. This one was clean and people there were pleasant. Everyone there wore a mask. The price of the washer machine was just a lil tab tiny bit pricey but what isn't nowadays I guess. The dryers were huge so I put all my loans in one giant dryer. They have the coin machines and various vending machines. The only downside was I started putting my clothes in a washer thar had maybe dog or cat hair all around the rim and inside part of the door that got on my clothes as I was putting them in to be washed. I quickly just pulled them out and shook them and went to another machine. Other Than that I will definitely come back to use their laundry facility.

One of the best laundry mat experience ever. The place was clean, machines worked properly, bathroom was clean and the attendant of duty was very polite and courteous. Ms. Joy made my first experience a Joyful one. Keep up the good work.

It's always on time theirs barely people in there when we go

Machines work some well,they are kept clean.

I was a Wash and Fold customer for years untill recently when an on site attendant took over and was soliciting laundry services from customers , it came to a point where there were no machines available and only a few folks in the place, her reply when questioned was "Oh well".

I was spending about $30 a week at Wash and Fold and clothes still were not dry.

At Wash and Go my laundry is cost are less than $20.00 a week and the clothes dry quickly.

This laundry sees a lot of use,"critters" are an issue and I have stopped going here.

I started going when the door was broken & I could go late and have it mostly to myself. It's clean & the washer & dryers work well. You can get an extra wash & rinse for 50cents & they have cash & card machines. They repaired the doors but didn't put the hours up? I happen to be there when the someone was there doing housekeeping & found out the door locks at 10:00. She was not a polite or friendly person to the point that I had decided to go else where if she were there again.

Edited from one-star review: bill changer took my 20, gave nothing. There was no employee on site and no way to contact management. Fast forward two months: new management got in touch, got me my money back. Kudos! Plus machines are pretty new and work well. Much better pleased.