Behanna Auto & Tire

+1 724-258-8834

189 Main St, New Eagle, PA 15067 United States of America

Open Today: Closed

Quick Facts About Behanna Auto & Tire

Behanna Auto & Tire place, based on the comments provided, seems to have both strengths and weaknesses. In order to provide a thorough analysis, we will examine each comment and evaluate the overall strengths and weaknesses of the business.

One of the main weaknesses highlighted in the comments is the damage caused to customers' vehicles. One customer reported that their wheels were mangled during a tire installation, resulting in significant damage and a potential repair cost of $2-4K. Furthermore, when confronted about the damage, the staff denied responsibility and blamed the customer. This lack of accountability and disrespectful behavior towards customers reflects poorly on the business and raises concerns about their professionalism and integrity.

Another weakness mentioned is the high pricing for certain services. One customer stated that they paid 175% more than the average cost to change four brakes, only to discover that they still had the same brake pads on their truck. This suggests that the business may overcharge for labor and potentially provide subpar service, as the customer did not see any improvement in their vehicle after paying a premium price. Additionally, another customer mentioned that the business had become more expensive compared to other local places, indicating that Behanna Auto & Tire may not be competitive in terms of pricing.

On the other hand, there are some strengths mentioned in the comments as well. One customer praised the business for their ability to diagnose and fix a complicated car issue, getting them back on the road quickly. This indicates that the staff at Behanna Auto & Tire may possess a high level of expertise and technical knowledge, enabling them to provide efficient and effective service.

Additionally, several customers mentioned positive experiences with the staff, describing them as awesome, hardworking, accommodating, and transparent. This suggests that Behanna Auto & Tire may have friendly and dedicated employees who strive to provide excellent customer service. These positive interactions may contribute to the business's reputation within the local community.

However, it is essential to note that one comment mentioned the owner providing a friends discount, implying that customers who do not receive this discount may be overcharged for labor. This creates an unfair pricing structure and may alienate customers who do not have a personal connection to the owner.

Furthermore, one notable weakness is the lack of responsiveness to a customer's call, as mentioned in one comment. Failing to return customer inquiries can result in a loss of business and reflects poorly on the business's professionalism and dedication to customer satisfaction.

In conclusion, based on the comments provided, Behanna Auto & Tire place has both strengths and weaknesses. While they seem to have knowledgeable staff who can diagnose and fix complex car issues efficiently, there are significant concerns regarding their accountability, pricing, and customer service. The incidents of damage to customers' vehicles and the dismissive responses from the staff indicate a lack of professionalism and integrity. Additionally, the potential overcharging for certain services and the lack of responsiveness to customer inquiries are further weaknesses. It is important for Behanna Auto & Tire to address these concerns and improve their customer service and pricing practices to build a positive reputation and regain customer trust.

Best TL Reviews

Avoid this shop at all cost. Took my TLX to get tires installed and an inspection. They mangled my Type S wheels during the install. When confronted about the damage, they claimed they don’t “touch” the wheel when mounting. They denied all damage and would not take responsibility. This is going to be a $2-4K repair. It looks like they drug the wheels across the concrete. There are multiple gouges around the lip. These wheels were in perfect condition before taking it to this clown. Arrogant, unintelligent, disrespectful staff. Please stay away from this place, they will be hearing from a lawyer.

Couldn't figure out why my car stopped working one day- got it to Behanna Auto and they figured it out and got me back up in running in no time! They were very thorough when giving the breakdown of the fees, Awesome service! Great prices and awesome staff! Will forever continue to have my service!

Took my car to get 4 new tires on and when the car was returned all 4 of my four thousand dollar wheels were completely scratched. Someone who worked there (didn’t tell me the name) came out and said his shop “didn’t do it” and refused to do anything about the situation. He was absolutely rude to me and my husband during the process. So disgusting. If you value your car take it literally anywhere else.

Amazing people! Always working so hard to help everyone get in and fixed up! Anytime I've needed something fixed last minute they have always been very accommodating. Quick, reliable, transparent, and affordable!! Can't ask for much more. Proud that their business is part of our community!

We paid 175% more than average cost to change 4 brakes for 2 front brakes and still have same brake pads on the trucks. We will be posting the pictures to our oartner network

Fair pricing on brake jobs and quick service everytime I've been here ????????

This use to be my go to buy now it’s gotten a lot more expensive the the other local places. Owner is nice but if you don’t get the friends discount don’t go here unless you want to be over charged for labor.

They never returned my call. I spent my $700 at Bleifus Tire in Tridelphia, WV.