Imperial Nails

+1 619-429-7304

600 Palm Ave UNIT 107, Imperial Beach, CA 91932 United States of America

Open Today: -

Quick Facts About Imperial Nails

Imperial Nails has several strengths as indicated by the positive comments. One strength is the exceptional service provided by Connie. She has been highly praised for her skills and ability to make customers feel beautiful. This indicates that she is highly experienced and talented in performing pedicures, which is a crucial aspect of the salon's services. Connie's ability to engage in great conversations also contributes to the positive experience of customers, as it creates a friendly and enjoyable environment.

Another strength of Imperial Nails is the cleanliness of the salon. Multiple comments mentioned the cleanliness and beauty of the salon, indicating that the management prioritizes hygiene and aesthetics. A clean salon is important for customers as it ensures a safe and comfortable environment. The cleanliness factor contributes to the overall perception of the salon as professional and trustworthy.

The staff at Imperial Nails have also been commended for their friendly and attentive nature. This highlights another strength of the salon - excellent customer service. Friendly staff who are attentive to customers' needs create a welcoming atmosphere and make customers feel valued. Going above and beyond to provide great service is also mentioned, which suggests that the staff are willing to go the extra mile to ensure customer satisfaction.

Additionally, the longevity of the pedicure performed by Imperial Nails has been mentioned as a strength. One customer specified that their pedicure lasted for over one month without chipping. This indicates that the salon uses high-quality products and employs skilled technicians who are meticulous in their work. Such longevity is a re-affirmation of the salon's commitment to delivering long-lasting results to its customers.

However, Imperial Nails also has some weaknesses, as indicated by a couple of negative comments. One customer complained about the high price they had to pay for their nails, but found them chipped just a few days later. This suggests that the salon may have quality control issues in terms of the durability of their manicures and pedicures. The customer's disappointment and decision not to return reflects a negative experience that should be addressed by the salon.

Another comment mentions a terrible gel manicure where the technician did not listen to the customer's concerns about a sensitive fingernail. This indicates a lack of attention and care on the part of the technician. The customer also felt that the staff were rude and stared at them, which creates an unwelcoming and uncomfortable atmosphere for customers. These issues with customer service and the behavior of the staff are weaknesses that need to be addressed to improve overall customer satisfaction.

In conclusion, Imperial Nails has several strengths such as skilled and friendly technicians, cleanliness, and long-lasting results. However, weaknesses in terms of quality control and customer service have been highlighted in the negative comments. It is important for the salon to address these weaknesses and continue to build on their strengths in order to maintain and improve customer satisfaction.

Best TL Reviews

Connie is the best of the best , we have great conversations and she makes me feel beautiful. I’ve been getting my pedicures from Connie for almost 5 yrs . My toes look so pretty ????????????

I love getting a good manicure pedicure and Imperial Nails did not disappoint. The salon was super clean and the staff were very friendly! They go above and beyond to give you great service.

This salon was beautiful and clean. Everyone that greeted us was super attentive my daughter and I both got pedicures. We truly felt pampered Connie and. Maki were the very best and we will be back. Thank you so much for treating us with kindness.

I had a pedicure here whilst visiting family on the 30th of December. The staff were friendly and very conscientious. It is now the 8th of February and my pedicure is still going strong (see pictures) would definitely recommend and can’t wait to visit on my next trip ☺️ Xx

They did an amazing job on toes and fingernails!! Very friendly and thorough!! Would highly recommend ❤️

What is this… $76 plus tip for a regular pedicure and a TERRIBLE gel manicure? One of my fingernails got cut the other day and i kept telling the nail tech to be careful with it because it hurts. She did not care. My gel is absolutely AWFUL and not put on carefully. The coating is off, the gel polish she used is all over my hands and the length is not my usual shape. The place was so busy (even though I made an appointment) and I was even almost 30 min after I came in. The entire staff was really rude and kept staring at me - I wonder why because my face probably said it all.

They were super nice, but I got my nails done and 3 days later, they were chipped. It was so disappointing because they cost $116.00 plus tips. I wouldn’t gonna back. I got a shellac manicure and pedicure and they’re all chipped and within 3 days of being done. Disappointing!!!

Came into Imperial Nails and was immediately called at the appointed time. The fill was performed professionally and accurately. I was treated professionally. Have received several compliments on my nails!