411 Nails

+1 865-984-6747

2320 Market Pl Dr, Maryville, TN 37801 United States of America

Open Today: -

Quick Facts About 411 Nails

411 Nails place, based on the comments provided, has both strengths and weaknesses. In order to provide an analysis, we will explore these strengths and weaknesses in detail.

Starting with the strengths, one recurring theme in the comments is the quality of the nail services provided. Multiple customers praised the salon for their excellent work and the natural look of their nails. Customers appreciated the attention to detail and the staff's commitment to ensuring customer satisfaction. This indicates that the salon has skilled and professional nail technicians who are capable of delivering high-quality services.

Another strength mentioned in the comments is the cleanliness of the salon. Customers consistently noted that the salon was extremely clean and felt comfortable during their visit. This is an important aspect of any salon experience, as customers expect a clean and hygienic environment when receiving nail services. The fact that multiple customers mentioned the salon's cleanliness reflects positively on the establishment.

Customer service is also identified as a strength in the comments. The staff is described as kind, helpful, and gentle with customers' nails. This indicates that the salon prioritizes good customer service and strives to create a positive experience for their clients. The fact that the staff works to accommodate customers, even when they are busy, shows a dedication to customer satisfaction.

Moving on to the weaknesses of 411 Nails place, a common complaint among customers is the unprofessionalism exhibited by some staff members. One customer mentioned being turned away without a valid reason, which they attributed to their race. This type of behavior is highly unacceptable and reflects poorly on the salon. It suggests that there may be some discrimination or bias present within the establishment, which is a significant weakness.

Furthermore, there are complaints about miscommunication and a lack of attention to customer requests. Some customers reported that staff members failed to listen carefully to their needs and rushed the services. This resulted in dissatisfaction and frustration for these customers. These incidents indicate a lack of professionalism and attention to detail, which are crucial aspects of running a successful nail salon.

Additionally, there are complaints about the salon's appointment system. One customer stated that despite claiming to accept walk-ins, the salon turned them away because they were too busy. This inconsistency in accepting walk-ins suggests a lack of organization and communication within the salon. It may also lead to customer dissatisfaction and inconvenience.

Another complaint is regarding the duration of services. One customer reported that their pedicure was rushed and lasted less than 20 minutes, including a very short massage. This suggests that the salon may prioritize speed over quality in some instances, which can result in an unsatisfactory experience for customers.

Overall, while 411 Nails place has strengths such as high-quality nail services, cleanliness, and good customer service, there are significant weaknesses including unprofessional behavior, miscommunication, and issues with the appointment system. These weaknesses should be addressed in order to improve the overall customer experience and reputation of the salon.

Best TL Reviews

I walked in to get service, only 2 people was there already in a chair, the man stated that I should come back. Without even mentioned the time, then I asked him what time he said 4pm.. . There was no one waiting. I just believe he didn't want to do my nails. I don't live in the area. And the race of my skin. Very unprofessional. If you don't want to do nails. Please don't be in the business.

Claim walk-ins welcome but I promise DO NOT bother showing up if you don’t have an appointment. I walked in an asked for a gel color change on my nails and toes, after the two employees went back and forth for a few minutes, they said ok “pick out your color.” There was multiple people that walked in for service while I was there and they turned them away “too busy.” I’ll spare some petty details but after nails were done she said “pay me over here”, I was confused bc I know they heard me originally ask for nails and toes so I just reminded her and she argued with me that I never said anything about my toes and that it didn’t matter bc she doesn’t have time. I left and immediately went some where else to finish the job. That was my first and LAST time visiting that salon.

Love love love my nails ???? Tammy did a wonderful job. I was a walk-in and they were able to get me in and out in just an hour :) highly recommend

Best nail salon ever!!!! These are perfect nails. They look so natural. Staff is very conscientious about making sure the customer is happy!!! Will never go anywhere else!!!!!

I have been a customer for the past 3 years and this is the best salon in TN. Believe me I have tried several other salons in the past and always left disappointed with their service. Tammy is great and so are the rest of the Team. My manicure and pedicures are always perfect. She takes her time, ensures I am comfortable and gives a great foot and hand massage. The salon is very clean, the owner is pleasant, honest respectful and kind. Definitely an A+.

There were 2 customers……I would have been the 3rd.

It was 5:30……..and they didn’t have time for a fill in.????

I don't think I've ever given a 1 star review but.... Went for a pedicure and it was the worst Pedi I've ever had. The salon was empty, 3 workers and another lady walked in with me. Don did my Pedi. Didn't allow me to pick a Pedi option. Wanted deluxe and barely got a basic. The massage was less than 1 minute total. And instead of wrapping each leg with a hot towel, he threw one across the front of both my legs. Everything was super rushed and not enjoyable at all. Very disappointing. I've never had a pedicure that wasnt even 20 minutes

My friend and I had our nails done here today. It was our very first time. Amazing experience!! Everyone was SO kind. The place was extremely clean- the cleanest nail salon we have ever been to. The staff was so helpful and gentle with our nails. Our hands now feel SO PRETTY. They were busy but worked us in which was super kind. We will definitely be back and telling friends about this wonderful business. Thank you!