The Pet Parlor

+1 951-672-3166

30141N Antelope Rd n, Menifee, CA 92584 United States of America

Open Today: Closed

Quick Facts About The Pet Parlor

The Pet Parlor place has both strengths and weaknesses based on the comments provided. In order to analyze them, it is important to consider the different aspects of the business, such as customer service, grooming skills, professionalism, communication, and overall satisfaction.

Starting with the strengths, there are a few positive comments that highlight the good aspects of the Pet Parlor place. One customer expresses gratitude for the great service, fair price, and friendly people, and another speaks highly of the staff for being nice, sweet, and professional. These positive comments suggest that some customers have had positive experiences with the staff at the Pet Parlor and were satisfied with the service they received.

Additionally, one customer specifically mentions Stephanie as a groomer who did an amazing job with their dog. This signifies that there are skilled and talented groomers at the Pet Parlor who can provide satisfactory results to customers, as well as being professional and friendly.

Moreover, another positive aspect worth noting is the convenience factor mentioned by a customer. They state that their dog was not at the Pet Parlor all day, which implies that the grooming process was efficient and timely. This is an important factor for customers who want their pets to be groomed quickly and not spend excessive time in unfamiliar environments.

However, there are several weaknesses that stand out in the comments. Many negative reviews focus on the customer service aspect of the Pet Parlor. A recurring theme is the poor treatment customers received from the staff. Some customers mention being snapped at, belittled, and even treated with rudeness and unprofessionalism. One customer specifically mentions that the treatment was traumatic for their autistic child, which is a significant concern.

Furthermore, there are complaints about the lack of communication and detailed information provided by the staff. Customers express disappointment in not being given enough information about the grooming process and feeling uninformed about what was done to their dogs. This lack of communication can lead to dissatisfaction and discomfort for customers who want transparency and to understand the services provided to their pets.

Additionally, there are concerns about the quality of the grooming itself. A customer mentions that their dog was shaved down too short and plucking ear hair caused a negative reaction. These experiences suggest that there may be inconsistencies in the grooming skills of the staff, leading to undesirable outcomes and even discomfort for the pets.

Price is also mentioned as an issue by a customer who found the prices to be ridiculous, especially for multiple dogs. This suggests that the Pet Parlor may not have competitive pricing compared to other grooming establishments, potentially affecting customer satisfaction.

Another weakness mentioned is the sudden refusal of service by the Pet Parlor to a long-time customer. The customer feels hurt and forgotten, suggesting a negative change in customer treatment as the business became more successful. This highlights a potential issue with customer loyalty and the way long-time customers are valued and treated.

In summary, while there are some strengths to the Pet Parlor place such as friendly staff, skilled groomers, and efficient service, there are significant weaknesses that should not be overlooked. Poor customer service, lack of communication, inconsistent grooming quality, high prices, and a decline in treatment of long-time customers are all areas that need improvement for the Pet Parlor to enhance overall customer satisfaction.

Best TL Reviews

These people are horriblly rude & unprofessional. If you don't have your dog pre-groomed like a professional dog groomer before your appointment be prepared to be snapped at and belittled as soon as you step foot in the door. My autistic child is still traumatized about how we were treated! My dog was scared to death to go in. I felt maybe they hit him last time. My dog isn't scared with our mobile groomer. Zero Stars for Pet Parlor.

First time here, not coming back! We’re extremely disappointed and upset with our dogs experience and not only that, but the customer service as well. When we arrived, the worker at the front desk didn’t give us detailed information on what they were going to do and even when we told her it was our first time here. We specified we did not want her cut short and one of the groomers said she was matted in areas it didn’t seem so. We came to pick her up and she was shaved down so short to her body. The groomer quickly handed her off to us and didn’t give an overview of what she did. They also plucked her ear hair which caused a reaction where we had to apply medicine. Our puppy was in a lot of discomfort for days after. I even directly messaged them through instagram about our concerns and no response! This location lacks good customer service, well communication, and positive attitudes.

Took my dogs in this morning and was not happy with them. The lady at the front with the long as eyelashes and stuff on her lip is very unprofessional. Got mad bc I said I wasn’t paying for a service you didn’t do. Ask for my dogs nails to be cut, trimmed etc and it was not done. But she wanted me to pay for it and I said no and she got mad. Big mad! Worse place ever and their prices are ridiculous I have 2 Yorkies. Don’t go here!

We have been taking our dogs to this place for over 3 years, then after the pandemic their business became so busy that they refused service for our dog saying he's too hyper and hard to groom. Honestly it hurts to hear that because even after we moved farther we still preferred to drive there to have our dogs groomed there, then all of a sudden they can't them our dog after 3 years?l I guess that's what happens when they became successful, they forget the people that helped them as a small business to get there.

Great service, fair price and friendly people. Bella thanks you.

My family has used this buisness for many years and after the treatment today by 2 female employees i absolutely WILL NEVER RETURN!!!! The pregnant employee had the audacity to tell me that I am inhumane for requesting them to demat our dog which they have previously had no issue with. Both women caused a scene while speaking so harshly to me in front of my 2 young children and even took the lords name in vain in front of my children after they refused to groom our sweet little dog and kicked us out. I cannot even wrap my head around why they would act this way to returning customers. The only thing I can think is that they simply just did not feel like working today and were trying to get out early. However there is no excuse for the way they spoke to me in front of my children.

I brought my Yorkie to them after having a horrible experience at Petsmart (they had done a chop job from hell and that was the manager of the grooming salon). I had to wait months for his hair to grow. I heard great reviews about this place and had to try them. I’m SOOO glad O did! The staff is super nice and sweet to my little man. They did an amazing cut to make my dog look cute again. Highly recommend and you won’t be disappointed!

I took my shih tzu there for the first time to get groomed today. I was scared at first because past groomers hurt my dog to the point she had to have stitches. After a year I tried this place. I was extremely satisfied. Stephanie did the best job in the world to my dog. The women there are very professional, friendly, clean, and my baby wasn't there all day......this is the place to go to. Thank you, Stephanie! ....your the bomb! ....from Lisa and Deva