Soleil nails and spa in Hendersonville,NC

+1 828-513-1766

214 Thompson St, Hendersonville, NC 28792 United States of America

Open Today: Closed

Quick Facts About Soleil nails and spa in Hendersonville,NC

Soleil Nails and Spa in Hendersonville, NC has both strengths and weaknesses based on the comments provided.

One strength of the salon is their friendly and accommodating staff. Multiple comments mention how the staff is friendly and caring, and how they make customers feel like royalty. This is an important strength as it contributes to a positive atmosphere and helps customers feel comfortable and valued.

Another strength is the clean and organized atmosphere of the salon. Customers praise the cleanliness of the salon and mention that everything is always clean and well-maintained. This is important in a nail salon as hygiene is crucial for the health and safety of customers.

The massage chairs are also mentioned as a strength by one comment. This suggests that the salon provides comfortable seating options for customers during their service, which can enhance the overall experience and contribute to relaxation.

A weakness mentioned in one comment is the lack of skill in nail painting. The customer reported messy polish and the inability to cover the sides of most of their nails. This reflects a weakness in the technical skills of the nail technician. In a nail salon, the quality of the nail service is crucial, and a lack of skill can lead to customer dissatisfaction.

Another weakness mentioned in a comment is the poor time management and customer service. One customer had to wait 30 minutes before being seated and then waited almost 2 hours without being attended to while others who arrived later were seen before them. This suggests a lack of organization in scheduling appointments and attending to customers in a timely manner. Poor time management and customer service can greatly impact the customer experience and deter customers from returning.

Additionally, a comment mentions a lack of attention to detail, such as cuticle care and filing. The customer reported that their polish pooled at the edges, suggesting a lack of precision and attention to detail during the service. Attention to detail is important in a nail salon as customers expect a high level of skill and precision in nail services.

In summary, Soleil Nails and Spa in Hendersonville, NC has strengths such as friendly and accommodating staff, a clean and organized atmosphere, and comfortable massage chairs. However, they also have weaknesses including a lack of skill in nail painting, poor time management and customer service, and a lack of attention to detail. These weaknesses can greatly impact the customer experience and may need to be addressed by the salon to improve overall customer satisfaction.

Best TL Reviews

I had a very sweet mail tech but the skills of painting the nails were lacking. At the end of the manicure, I was still left with messy polish and she wasn’t able to cover the sides of most of my nails. I haven’t had an issue like this at other nail salons. I ended up asking them to fix this because I knew it would bug me in the weeks to come and someone else had to assist. They were accommodating of this at least but it was super uncomfortable!

My sister recommended this nail salon and I was treated like royalty! I was amazed at how catering they were to me and accommodating. So friendly and caring. My nails and toes looked beautiful and exactly like I wanted them too. This will be my new regular nail salon.

I absolutely love this place. All the staff does great work and are friendly. The atmosphere is relaxing and everything is always clean and organized. I come here frequently with my mother in law and we always have a wonderful time. The most recent we brought my niece for her birthday and she had a great time getting pampered! So glad to have a wonderful Nail Salon in Hendersonville. Thank you all so much!!

The salon is clean, massage chairs are nice and the atmosphere is relaxing. They have several great nail techs. They'll even pour you a glass of wine ????

Great place to have your nails done & chat with the friendly staff. Always professional, clean salon, and they do a really good job with your nails. I've been coming here for a year now and always leave happy & with nice nails.

I came here as a mothers day gift with a party of 3 girlfriends of mine all Making appointments at 5:30. We originally waited 30 minutes before even being seated then both of my friends proceeded to get their toes done as I patiently wait for my technician. I had to have my water refilled 2 times due to waiting so long, it got cold. My 2 friends were completed with their pedicures and I still sat without a technician coming over to me. I waited almost 2 hours and people with nail appointments 30 minutes after me were being seen before me. HORRIBLE CUSTOMER SERVICE. HORRIBLE TIME MANAGEMENT. don't waste your time making an appointment or even doing business with these people. They didn't even try to make it right. I will never come back!!

Very polite people, quick in service, listens to what you want. Pedicures on point! Will always come and get my nails and toes done from this nail salon!!

Very bad!! Experience today.

No cuticle, filing care, poor polish pooled at edges at 12:30 on a Wed! Sad response by cashier when told of poor attention. Never will return!