NV Nails

+1 828-681-9773

140 Airport Rd j, Arden, NC 28704 United States of America

Open Today: -

Quick Facts About NV Nails

NV Nails place receives mixed reviews from customers, indicating both strengths and weaknesses of the salon. This analysis will explore the comments provided to identify and discuss these strengths and weaknesses.

One consistent strength highlighted by multiple customers is the quality and consistency of the nail services provided at NV Nails. Customers mentioned that their nails always look amazing and that they receive compliments on how well their nails look. They appreciate the skill and attention to detail exhibited by their nail technicians. This consistency is a major strength for NV Nails, as it helps to build trust and loyalty among customers. Mai, Steven, and Tim were specifically mentioned as providing excellent service.

Another strength mentioned by customers is the luxurious and well-maintained environment of NV Nails. Customers appreciate the relaxing and welcoming atmosphere. The salon is described as being clean and comfortable, with customers even falling asleep in the pedicure chair. A visually appealing and comfortable space can greatly enhance the overall experience for customers and contribute to their satisfaction.

Furthermore, the customer service at NV Nails is highly regarded by many customers. The salon staff is praised for their friendly and welcoming attitude, as well as their ability to remember customers' names. This personalized service creates a positive and memorable experience for customers, making them feel valued and appreciated.

On the other hand, there are also several weaknesses noted by customers that NV Nails should address. One significant weakness mentioned by a customer is a traumatic nail removal experience. The customer describes the removal process as painful and distressing, with the technician using a forceful and unconventional method. This negative experience resulted in physical discomfort, bleeding, and dissatisfaction with the appearance of the nails. This incident reflects a lack of proper technique and training, highlighting the importance of providing adequate training and supervision to all staff members.

Another weakness pointed out by a customer is the high price in relation to the service received. The customer was dissatisfied with the quality of the manicure and pedicure, feeling that parts of their nails were missed and the service did not meet their expectations. Paying a high price for mediocre service is a major deterrent for customers and can result in negative word-of-mouth.

Additionally, there are complaints regarding the use of regular polish instead of gel polish during a pedicure. This shows a lack of attention to detail and failure to fulfill customer requests. Inconsistencies in service quality between technicians were highlighted as well. This demonstrates a lack of consistency in training and service standards across the salon.

Finally, a customer highlights an issue with the owner of the salon, describing her as rude and combative. The customer felt pressured to get additional services and expressed discontent with the owner's behavior. A toxic work environment and unprofessional behavior from the owner can create a negative atmosphere for customers and staff alike. This weakness requires immediate attention and a change in management if NV Nails wishes to maintain a positive reputation.

In conclusion, NV Nails place has several strengths such as the consistent and high-quality nail services, luxurious and well-maintained environment, and excellent customer service. However, the salon also has weaknesses including traumatic nail removal experiences, high prices for mediocre service, inconsistencies in service quality, and unprofessional behavior from the owner. Addressing and improving upon these weaknesses will be essential for NV Nails place to maintain and strengthen its reputation among customers.

Best TL Reviews

Mai is the BEST and my nails always look amazing!! Consistent and perfect every time. Mai and Steven always make my visit so pleasant and Danny gives the best pedicures and it really is a treat to be their customer. I’ve tried a few places when I first moved here seven years ago and none compare to NV Nails. Took me six months to find them and I’ve been a customer ever since. 6 1/2years strong.

Best nail salon in Western NC! I’ve been coming to this salon for over 5 years. After my second visit I was greeted by name which speaks volumes of the customer service. I’ve never had a bad experience! I’m always getting compliments on how well my nails look and I go once a month. This place is luxurious and well maintained. Shout out to my nail tech who not only keeps my nails looking good but also my eyebrows as well. How often do you fall asleep in the pedicure chair?!?! I do all the that! That’s how relaxing and welcoming the environment is.

Let me start off my saying this was the most traumatic nail experience I have EVER experienced. I went there yesterday to have my acrylics removed because I wanted them professionally removed. She started off by cutting them with nail clippers, which was fine. Then she got one of the acrylic nails out of her drawer and started shoving it under the nail and trying to separate it from my actual nail. She was jamming it so hard and never in my life have I been to a nail salon that removed acrylics like that! It was extremely painful and I told her that, but she just kept saying “I don’t want to hurt you” and kept jamming the acrylic nail under my nail. It was the most EXCRUCIATING pain ever and it feels like my real nail was ripped off one by one. Don’t come here for your acrylic nails to be removed unless you want a torture experience! Me being the quiet and shy person I am, I don’t like to complain but I asked if she could soak them in acetone or SOMETHING and she refused. I told her I could just remove the rest at home since she was struggling to remove some of them. She even detached part of my nail, which left me bleeding and now I have to wear multiple bandaids on my fingers and they are the thinnest and smallest nails I have ever had! Keep in mind, my nails were pretty long before this and by her ripping them off, it made them so short that it physically hurts to the touch. I was visibly sweating and shaking from the pain and my whole body ended up drenched. She made me pay $11 for that and I immediately walked out and cried in my car. Worst experience by far and I am upset because I used to love this place. Unfortunately I will NEVER be coming back and I will no longer recommend this place to anyone I know,

Tim is great I asked for a full set of purple nails with silver tips. I got exactly what I asked for and he took the time to make sure my hands looked very pretty. I also got a pedicure, Tim did not do it, but it was great as well. I highly recommend NV Nails. The picture is a week after I had my nails done.

We went here for mani/pedi’s everyone was nice but it is way over priced for the service I received. Missed parts of my nails on both hands, had to switch stylists and felt bad so I tipped all 3 people that did our nails. Spend $193 for something I’m not happy with

Just bad. Used regular polish when I asked for gel on my pedicure. I could have done a better job at home. Missed spots and didn't even do my cuticles. I had 2 different men. The one on my toes sucked and left and the guy who did my hands was either high or half dead. Just bad. Horrible shape uneven lengths. Maybe they have a good technician somewhere but I recieved subpar treatment from both that I encountered. Don't recommend.

I absolutely love this shop and all their employees. I have never once gotten bad service. I even booked my wedding party there and they did such an amazing job. Mai is the best in town. I will never go anywhere else.

First off most of these reviews are old from a previous owner!! The owner is very rude, she tried to coerce me to get my nails done. I was getting a pedicure and had an appointment to get my nails filled somewhere else, she came up to me and tried to talk me into doing my nails there. When I didn’t want to do what she wanted me to do she got really mad and said “forget it” and huffed off. I didn’t want to get my nails done there because not everyone does good shaping of nails. The owner did my nails before and they weren’t good. The owner had no business being combative with me as I was just minding my own business and getting a pedicure. Anyway I won’t be stepping foot back in that salon unless there’s a change of ownership. If these nail salons continue with the toxicity I will gladly go back to doing my own nails and keeping my money in my pocket book!!