Quick Facts About Escape Spa & Nails
Escape Spa & Nails, as evidenced by the comments above, has a number of weaknesses that need to be addressed. These weaknesses include poor customer service, unclean tools and workstations, rude and unskilled staff, low-quality workmanship, and a lack of professionalism. However, it is important to note that there are also a few strengths mentioned, such as the pleasant staff members and the convenience of being located in a mall.
One of the main weaknesses highlighted in the comments is the poor quality of their services. Multiple customers complained about their manicures and pedicures chipping or breaking shortly after being done. This suggests a lack of attention to detail and the use of low-quality products. Additionally, some customers mentioned uneven shaping, improper filing, and a lack of skill in applying the gel polish, resulting in uneven and opaque colors. This indicates a lack of technical expertise and suggests a need for improved training for the staff.
Another significant weakness mentioned in the comments is the poor customer service experienced at Escape Spa & Nails. Several customers complained about rude and dismissive staff members who did not listen to their requests and instead did what they wanted. This lack of attentiveness and professionalism can lead to dissatisfaction and a negative experience for customers. One customer even mentioned an incident where a staff member wiped their nose and then touched the customer's hands, which is not only unhygienic but also extremely unprofessional.
In addition to the poor quality of services and customer service, the comments also mention issues with cleanliness and hygiene at Escape Spa & Nails. Some customers complained about dirty tools and workstations, including one incident where a staff member used an ungloved finger to wipe away blood from a customer's cut. These lapses in hygiene pose health risks to customers and indicate a disregard for basic sanitation practices.
Furthermore, there seems to be a lack of professionalism and respect for customers at Escape Spa & Nails. Several customers mentioned feeling rushed and ignored by the staff, with one person stating that a staff member refused to even speak to them. This kind of behavior creates a negative and unwelcoming atmosphere for customers, which can lead to customers seeking services elsewhere.
Despite these weaknesses, there are a few strengths mentioned in the comments. Some customers appreciated the friendliness of the staff, particularly the woman who runs the salon. This indicates that not all staff members at Escape Spa & Nails provide poor customer service, suggesting that there may be potential for improvement with proper training and leadership. Additionally, being located in a mall provides convenience for customers, as it allows for easy access to other amenities and services.
In conclusion, the comments above shed light on the strengths and weaknesses of Escape Spa & Nails. While there are a few positive aspects such as pleasant staff and convenient location, the numerous complaints about poor quality services, uncleanliness, rude staff, and lack of professionalism indicate significant areas for improvement. In order to address these weaknesses, it is crucial for Escape Spa & Nails to invest in proper training for their staff, improve their sanitation practices, and prioritize customer satisfaction. Only then can they hope to provide a high-quality and enjoyable experience for their customers.
Best TL Reviews
I wanted to get dip powder for the first time and this place was recommended to me. So, I gave it a try. Not even 24 hours and I've got chips, uneven parts and spaces and I'm very unhappy with the outcome. They weren't busy so that was not a problem of having to get to other clients. I just would not recommend them especially for something this simple.
The worst gel manicure I’ve ever had. I had them done yesterday and they are already chipping. The man used dirty tools and was rude the entire time. He was disgusting he would wipe his nose and then touch my hands. I asked for rounded nails and he shaped them into points. He gave me a basket of the nail color options and it had half the options in it and when I couldn’t find the color I wanted immediately from the basket he went and got others and threw them in the basket in my face. It was $48 but was worth about $5.
Guys!!! Do not go here!!!!!! Literally the worst customer service, dirty tools and work stations. The one skinny little guy cut my friends finger and wiped the blood away with HIS ungloved finger and proceeded to work on her. My nails have all but just a few broke and tore my nails OFF!!! IVE LITERALLY NEVER HAD THIS HAPPEN BEFORE!!! Its been over a month and they wont come off without tearing my actual nail and quicks underneath.. yes even with acetone and foil. Idnk how they manage to continue this business. This isnt even all of the issuesmy friend and I experienced here, this is all that my sore fingers can type!!!! Theyve hurt my feelings and my nails and I immediately regret ever going in.
Younger guy was very rude and wouldn’t speak to me. And I was told I could have 2 colors done and he would only do one. I felt as if he was rushing and a couple of my nails are crooked. Would not recommend. Unless they restaff..
I like this nail salon at the mall. The woman who runs it and everyone else in there is always very nice. I’ve never had an issue there in the past when I stopped in. That is not my usual nail salon but tonight I thought I’d stop in and get a pedicure and my toes were literally butchered by the shorter man with glasses to the point I was bleeding! He was so aggressive I’m sore hours later. I’ve had other ladies say he has done the same thing to him. I don’t think I’ll get anything done here again.
So bad. Not super friendly staff to begin with, the woman that did my nails was pretty short, borderline just rude. The nails were lifting and coming off by the third morning was charged 65 plus tip for a really poor job. I won’t return and wouldn’t recommend it.
The lady was SO rude. My nails look TERRIBLE! She didn't even file my nails straight. And the gel polish was uneven and opaque. It was supposed to be a richcolor, but was an uneven opaque. Waste of $25 by far!
UPDATE!
I GOT HOME AND NY NAIL RIPPED OFF! MY NATURAL NAIL!
It has had no reason to do so, other than being filed with the acrylic file... I'm so upset. I have very healthy nails and for one to rip, it's quite displeasing and a little upsetting!
Adding pictures ????
They didn't do at all what I asked for and insisted do what he wanted . Worst experience and set of nails would give them no stars if I could. Would not recommend anyone to go there...
Place Pictures
Escape Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
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| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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