Quick Facts About Top Star Nails
Strengths:
1. Updated interior: The salon has recently updated its interior with new chairs and updated paint, giving it a clean and modern appearance.
2. Hot stone massage: Customers enjoy the hot stone massage provided during their service, adding an extra element of relaxation.
3. Gentle on sensitive nails: One customer mentions that the staff is gentle on their wife's sensitive nails, which is a strength for those with sensitive nails or who may be prone to discomfort during nail services.
4. Amazing selection of colors: The salon has an extensive range of colors to choose from, providing customers with a wide variety of options for their manicures or pedicures.
5. Customer service: Some customers appreciate the level of customer service provided at Top Star Nails, mentioning that the staff is friendly and accommodating.
6. Handicapped parking and ramps: The salon offers handicapped parking and ramps, ensuring accessibility for customers with mobility issues.
7. Customer restrooms: The presence of customer restrooms is a convenience factor that adds to the overall positive experience for customers.
Weaknesses:
1. Inconsistent service quality: Multiple customers in the comments complain about receiving poor nail services, citing issues like nail cutting at weird angles, uneven nail painting, and sloppy gel manicures. This indicates a lack of consistency in the quality of service provided by the salon.
2. High pricing: One customer mentions that the prices are a tad pricey, which may be a weakness for budget-conscious individuals or those who feel that the quality of service does not match the pricing.
3. Unethical behavior: One customer accuses the salon of being unfair and unethical, mentioning that they were charged for an additional service that they did not ask for. This reflects poorly on the salon's integrity and may deter customers from returning.
4. Lack of professionalism: Another customer mentions that the salon staff was unprofessional and lacked proper training, resulting in a lengthy and unsatisfactory nail service. This indicates a weakness in the salon's training and professionalism standards.
5. Negative experience: Multiple customers express their dissatisfaction with the salon, mentioning issues like nails being destroyed, horrible nail job, and feeling upset about the results. These negative experiences can significantly impact the salon's reputation and credibility.
6. Lack of attention to detail: One customer mentions that the staff kept forgetting to file their fingers, highlighting a lack of attention to detail in their service.
7. Unhappy with results: One customer states that they are unhappy with their nails and feel like they wasted their money at the salon. This reflects poorly on the salon's ability to meet customer expectations and deliver satisfactory results.
In summary, Top Star Nails has strengths in its updated interior, hot stone massage, gentle treatment for sensitive nails, amazing color selection, customer service, accessibility features, and customer restrooms. However, the salon faces weaknesses in inconsistent service quality, high pricing, unethical behavior, lack of professionalism, negative experiences, lack of attention to detail, and dissatisfaction with the results. These weaknesses can significantly impact the salon's reputation and may deter potential customers from choosing their services.
Best TL Reviews
I went there today to get a pedicure. I picked the $40 service. It turned out horrible. The service itself was nice but the lady that cut my nails randomly chopped my nails at weird angles and then painted it unevenly. My toe nails were a good length so she had an opportunity to shape them nicely but see pictures below what I ended up with. It looks as if I did it. Was really disappointed. The gel mani looks sloppy too.
Want your nails BUTCHERED? Well you found the place!
I came in with great nails, left with them completely destroyed. Unbelievable. They have no idea what they're doing.
If you hate your nails, come here and you'll hate it even more. Pictured is what they called "done". ????????
Oh, and then they wanted to charge me ANOTHER 5 to fix their own mistake
Been driving past this salon but never came to receive services.
I was treated for a service.
They've updated their inside from the person who took me. New chairs with massagers and updated paint. Very white and clean looking.
I got my toys done. For my not so attractive feet they made them like new.
I enjoyed my hot stone massage and overall service.
It was a tad pricey for my liking but I haven't gotten my toes done in awhile.
its been a while since i been their now i remember why i stop going, when in their on wed afternoon the lady did a horrible nail job and plus she charge 65.00 for horrible service bump on my nails glue a nail in is all side ways apparently she fix but no it looks horrible first and last time i go thier again try to given a second chance after 10 years and still a bad service iam not happy at all with my nails, and paid 65.00 waste of money if you like throwing money away than this is your place to go. iam really unhappy with my nail i left their told my sister in law that i didnt like them started to cried casuse i was really upset, now i have to wait for them to grow so i could take them off please people dont waste your money their :(
They're very gentle on my wife's nails. She has very sensitive finger nails and she likes the compliment them for not hurting her. Amazing selection of colors. Customer service is great. Handicapped parking and ramps. Customer restrooms only.
I moved to citrus heights a little over a year ago from the bay area, I went to Top Nails found everyone there is so friendly. They do such a great job my nails always look great. I will never go anywhere else.
Unfair and unethical; mediocre work. I won't go there again. The gal working with my 80 year old dad on a pedicure grabbed his hand and started filing and buffing...saying let me do this for you. At the end she wanted an additional 20bucks for a manicure. I told her that wasn't fair, we never asked for a manicure. I paid the additional 20 but I will not go back even though I've been going there for years.
I went today asking for chrome nails just basic chrome nails no color! The nail tech filled 1 hand and tried to start coloring after messing up 3 times they had me sit at another booth where the next lady had to finish fill my nails and try to fix the hand the other lady did. After being in the shop for over a hr for just a fill. I told her to just make them clear after she kept forgetting to file fingers. I will not return they are to unprofessional and they definitely need more training. Prices are to high for the work they put out.
Place Pictures
Top Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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