Star Nails

+1 605-274-3575

5109 S Cliff Ave # 400, Sioux Falls, SD 57108 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails place has several strengths based on the comments provided. One of the strengths is that the salon is able to provide great-looking and long-lasting nails. Many customers mentioned that their nails looked great and that they received compliments on their nail designs. This indicates that the salon has skilled technicians who can create detailed and beautiful nail art.

Another strength is that Amy, one of the technicians at the salon, is highly recommended by one of the customers. This shows that there is at least one technician at Star Nails place who consistently delivers excellent results and customer satisfaction.

The salon also seems to have a clean and friendly atmosphere, which is mentioned by one of the customers. A clean and friendly environment is important for customers to feel relaxed and comfortable during their visit to a nail salon. This indicates that Star Nails place prioritizes cleanliness and customer service.

However, the comments also highlight several weaknesses of Star Nails place. One major weakness is the lack of clarity in their menu of services. One customer mentioned that there are three advertised levels of pedicures but no documented distinction between them. This lack of information can lead to confusion and frustration for customers who are unsure about what they are paying for.

Another weakness is the painful and improper trimming techniques used by the technicians. Multiple customers mentioned that they experienced pain during their nail services, and some even had scabs and bleeding as a result. Painful and potentially damaging services can greatly affect the overall experience for customers and discourage them from returning.

Furthermore, some customers felt "shamed" for the condition of their toenails. One customer mentioned that they have had ingrown toenail surgery twice and felt judged by the salon staff. This indicates a lack of empathy and understanding from the technicians, which can create a negative and uncomfortable atmosphere for customers.

Another weakness is the poor customer service experienced by some customers. One customer mentioned that the technicians pretended not to notice the pain they were experiencing and another customer mentioned that their concerns were dismissed with eye-rolling. These instances of unprofessional behavior can greatly impact the overall customer experience and lead to dissatisfaction and disappointment.

Additionally, there are issues with appointment management and timing. Two customers mentioned that they had to wait for a long time despite having appointments. One customer mentioned waiting for 45 minutes with cold water in the pedicure chair, while another had to wait for 30 minutes before their acrylic nails were attended to. These instances of poor time management can result in frustration and inconvenience for customers.

In conclusion, Star Nails place has strengths in delivering great-looking and long-lasting nails, having skilled technicians like Amy, and maintaining a clean and friendly atmosphere. However, the salon faces several weaknesses in terms of lack of clarity in their menu of services, painful and improper techniques, judgmental behavior towards customers, poor customer service, and issues with appointment management and timing. These weaknesses can greatly impact the overall customer experience and discourage customers from returning to the salon.

Best TL Reviews

I will not be returning to this salon and I do not recommend. First problem - there are three advertised levels of pedicures on their menu of services but no documented distinction between them. I wanted a simple pedicure but was told I had to pay for the deluxe (most expensive) after starting my service. This was because I had shellac on my toes and the regular does not cover the removal. Second - the trimming was very painful. A day later, my toes are still sore and I have scabs. Third - I have had ingrown toenail surgery twice on my big toes. I continue to struggle with their growth and I felt “shamed” for their condition.

The one star is because my nails on both visits looked great and lasted. However my first visit they clipped little close and I thought whatever it happens. The second time however. In spite of me jerking my hand as it was painful the technician kept on. Made me bleed. No apology not even a word. It’s been 4 days and my thumbs are still numb. Really!?!?! I’ve never had this happen at any other salon. The tech suggested a dip. Which like I said does look great but it was painful. Plus all she did was remove the old polish and apply the dip. No hand massage nothing. All done she says????????‍♀️I won’t be back. It was to be a treat day. Relaxing. And it wasn’t. Plus dip cost more.

Highly recommend Amy, she did an amazing job with my acrylic nails and design. Will definitely be going back for my fill!

Made an appointment for 3 pedicures after calling 5 other places, and now I know why they were the only place that had chairs available! Just a disaster from the start! I got in the chair after a woman they were finishing up and they barely wiped out the bowl before telling me to get in. Then the tech proceeded to hack at my cuticles without any oil or water or anything! It hurt the entire time and she pretended not to notice. She started painting my nails and when she was just about finished I looked down and saw that my big toe was bleeding and SHE PAINTED OVER THE BLOOD!!! Only stopping to do something about it when I obviously noticed it. I will for sure never be back and highly encourage anyone reading this to never go.

I never do reviews- I usually just let it go. But….I would not recommend this salon for a pedicure. I had a bad experience once before and thought I’d try one more time. I went in, there were only 2 other customers getting their nails done, they sat me in a pedi chair and the water was luke warm at best. I sat for 45 minutes and took my feet out of the water because they were getting gross and the water was officially cold. The lady came and told me to put me feet back in- when I explained it was cold and my feet needed a break from the water she rolled her eyes at me and walked away. (At that point I should have just left.) I continued to wait- she did my pedicure very rushed and the pushed so hard onto one of my nail beds I pulled back and just asked that she not push so hard with the tool, she got mad and said it didn’t hurt. I couldn’t wait to be done. I won’t be going back.

TERRIBLE SERVICE!!

My daughter and I had pedicure appointments for 3:30. They sat us in chairs with cold water for 45 minutes! No one checked on us to see if we needed anything. A guy came and said it would be about 10-15 minutes and he proceeded to start working with other women that just walked in!

I said we would not wait anymore. I asked for a towel to dry my cold feet off and they wouldn’t even give me one!! This is by far the WORST place I’ve ever been! I would give 0 stars!!

I made an appointment ahead of time just to get my acrylic nails off before school the next day. I walked in at my appointment time and sat for 30 mins before I finally asked if I could start soaking my nails or something to make it easier. The lady came over and just started to pry them off with a tip and didn’t soak them or anything. I asked if they usually soak them and she said yes but that takes to long because they were busy. This was easily the worst nail experience I have ever had. One of the nails wouldn’t come off and I said it hurt and she said “just a little bit more and it off” and I finally asked if she could at least soak this one nail. Glad I was only here to get my nails off because I will not be recommending this place to ANYONE!

Great nail salon. Wanted detailed nail art and they worked hard to create beautiful nails. They said they wanted nails to look perfect and they succeeded. Clean & friendly atmosphere. Will definitely be returning!