Jade Nail

+1 248-475-4480

1644 Perry St, Pontiac, MI 48340 United States of America

Open Today: Closed

Quick Facts About Jade Nail

Jade Nail place has received a mix of positive and negative comments, which can be used to assess their strengths and weaknesses.

One strength of Jade Nail place is their long-standing reputation and customer loyalty. One commenter mentions that they have been spending money at the salon for many years, even when it was called Star Nail. This indicates that the salon has a loyal customer base who have been returning for their services. Loyal customers are a testament to the quality of service and the establishment's ability to retain customers.

Another strength is the quality of their pedicures. A customer mentions that they had a great pedicure and that the technician took the time to scrub their feet and make them smoother. This indicates that the salon pays attention to detail and ensures that customers receive excellent pedicure services.

Additionally, the salon is praised for its friendly staff and clean building. Having friendly staff creates a welcoming atmosphere for customers and can enhance their overall experience. A clean building also indicates that the salon prioritizes hygiene, which is crucial in a salon environment.

Moreover, Jade Nail place is commended for its efficient service. One commenter mentions that they were able to get a full set with nail art in under 45 minutes. This shows that the salon values customer time and prioritizes efficient service.

On the other hand, there are some notable weaknesses mentioned in the comments. One recurring complaint is poor customer service. A customer mentions that despite having to come in multiple times in the same week to fix their shellac polish, the salon did not offer any discount or compensation. This indicates a lack of empathy and consideration for the customer's inconvenience. Another commenter mentions feeling rushed during their mani-pedi because the technician left to attend other customers' eyebrows, not asking if they were satisfied with the service. This suggests a lack of attention and focus on individual customer needs.

Furthermore, there are complaints about the quality of the manicure. One commenter mentions not enough time being spent on their hands during the manicure and only receiving a brief hand massage. This suggests a lack of attention to detail and a failure to provide the full range of services expected during a manicure.

Another weakness highlighted is the inconsistency in nail quality. One commenter mentions that their nails did not turn out great, and the cuticle on their thumb was over-trimmed. Inconsistent outcomes and lackluster results can diminish customer satisfaction and loyalty.

Lastly, there is a comment highlighting potential affordability issues. One commenter mentions that they felt it was a waste of money because they could have achieved the same results at home for a cheaper price. This suggests that the salon may not be offering value for money compared to alternative options.

In conclusion, Jade Nail place's strengths include their loyal customer base, quality pedicure services, friendly staff, clean building, and efficient service. However, they also have weaknesses in terms of poor customer service, inconsistent nail quality, lack of attention to detail during manicures, and potential affordability issues. These factors should be taken into consideration when evaluating the overall strengths and weaknesses of Jade Nail place.

Best TL Reviews

Spending money at this salon for so many years even at the old location (star nail) when I was a teen, you would think a discount would have been appropriate due to having to come in 3 times in the same week to fix my shellac polish, which is the sole purpose is to not have to worry about nail chipping. I love the workers here but Tweet said since she repolished my nails that was fair enough (I wasn't asking for a free service mind you I still tipped she could have said $3 at least)Tweet definitely did not care that I spent gas and time to come back to a shop that is always busy, it was a inconvenience, when I asked her at the 3rd visit to repair my nail if she'd discount my next service she said yes but once I reminded her when I was there for a new service she said, no. (Thinking back she was rush talking me out of her face telling me what I wanted to hear) It's unfortunate that as a loyal customer you don't receive good customer service.

I wish them well.

Looking for a new salon.

The service was great and I felt so relaxed after the pedicure. My only small critique is that not enough time was spent on my hands for the manicure. Usually places give pretty good hand massages when I get manicures. This place really only rubbed some lotion in and that was it.

I got a very nice pedicure and a gel manicure. The chairs were nice and new. The technician was careful to remove any excess before using the light in the manicure. The polish was evenly applied. The pedicure was great-she actually scrubbed to make my feet smoother instead of just putting on some lotion and a towel. Will be back. <3

Went in to get a mani pedi yesterday 3/14/18 around 3ish yes I have short nails, but I wanted my finger nails to look like my toenails... not completely white. That’s not the worst part I could’ve lived with white but the fact that they aren’t that great looking is the kicker. Also cuticle on thumb got too much taken off. The top coat never dried until after I slept and still is tacky/smells. The whole process was rushed because of people coming in. Didn’t even get asked if I liked them because the lady went off to do 5 people’s eyebrows. I would’ve complained but I didn’t go alone. Other person’s nails turned out great. A waste of money for something I could’ve done at home, cheaper when you get the same products off of Amazon including the UV light.

I always go to this Nail salon as my Pull-up get my Nails fixed + "COLOR CHANGE" or a Quick Fill~In (Thanks Tweet Girl) ????????????

They do great work my nail tech Nancy Tom thanx you ☺️

Excellent service, friendly staff.

Nice and clean building. Decent prices. And best of all, I got a full set with nail art for $25 and was out of there under 45 minutes. A+

I love this nail shop . My nails stay on for a long time never just really breaks . My eyebrows stay waxed . They do a really good job