Victor's Pizza

+1 662-252-6500

530 J M Ash Dr, Holly Springs, MS 38635 United States of America

Open Today: -

Quick Facts About Victor's Pizza

Victor's Pizza place has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In this analysis, we will examine these comments to understand the overall strengths and weaknesses of the establishment.

Starting with the strengths, one recurring positive comment is the quality of the pizza. Several customers mention that the food is good and that they have been loyal patrons for many years. This indicates that Victor's Pizza has a successful recipe and taste that has appealed to its customers. The fact that a customer emphasizes that it is the "best pizza ever" further highlights the strength of their pizza.

Additionally, there are comments about the establishment being fully furnished, suggesting that the ambiance and interior design are decent. While this may not be a significant strength, it does contribute to the overall customer experience.

Moving on to the weaknesses, one of the most common complaints is poor customer service. Multiple customers mention rude behavior, lack of appreciation, and a general sense of unfriendliness from the staff and owner. These comments are particularly damaging as good customer service is crucial for the success of any restaurant. Additionally, the owner appears to have mishandled a situation by not allowing a customer to wait inside and declining to offer a refund despite concerns. This further demonstrates a lack of empathy and understanding from the management.

Another weakness highlighted in the comments is poor health code standards. One customer refers to the establishment having "third-world health code standards," which paints a negative image of cleanliness and hygiene. This is a significant weakness for any restaurant, as it can lead to serious health issues and customer dissatisfaction.

Furthermore, there are complaints about the establishment's response to COVID-19 precautions. One customer mentions that the staff did not wear masks and were inhospitable towards a customer who needed to use their restroom. This raises concerns about the safety measures in place and adds to the negative perception of the establishment.

Another point of weakness mentioned is the change in ownership. Customers state that the new owners are rude, never smile, and do not say thanks. This indicates that there has been a decline in customer service since the change in ownership, which can impact the overall dining experience.

Lastly, there is a comment suggesting that the food quality has declined since the original owner had it. While it is only one comment among several positive ones, it indicates that there may have been a change in recipe or ingredients since the new ownership, leading to a decline in food quality.

In conclusion, Victor's Pizza place has several weaknesses that need to be addressed, such as poor customer service, questionable health code standards, and a decline in food quality since the change in ownership. However, it is important to note that their pizza has received positive feedback from loyal customers, indicating that they have a strong foundation to build upon. By addressing their weaknesses and improving their customer service and health standards, Victor's Pizza has the potential to regain the trust and loyalty of their customers.

Best TL Reviews

This establishment has no sense of urgency, customer appreciation, and definitely appeared to have third-world health code standards. Owner demanded I wait outside (establishment was fully furnished) and would not refund after explaining my concerns.

Pizza was left at front door.

Do not recommend.

As a child I loved going to Victor's pizza. It was something I looked forward to. This evening we went there and it had a sign saying no dine ins and when we went in the older guy there told us to leave and call in a pizza. Guess what, it cost nothing to be nice. I would leave less then 1 star and I hope that pizza place goes under because he didn't have to treat us like that and I hope this changes anyone considering going there. What a a$$.

Zero Stars!!! Horrible horrible customer service!! Call to ask if their pizza dough was fresh or pre baked and I could not believe that he told me he puts fresh socks on and steps on the dough I don't know what made him think it was okay to be so rude to someone trying to pay for food service but just horrible I was shocked!!!!!

Food was good don’t get me lying but they are extremely and I mean extremely rude . Won’t be eating there again because of it

If you are worried about Covid, wear masks. Don’t be rude. I ordered a pizza and had to use the bathroom while waiting outside. You got rude and said I can’t come back in because of Covid. You let me in to order your gross pizza and you do not have masks.

First timers and owner was extremely rude, never smiled, or said thznks..we won't ne going back and decided not to even order. REMEMBER WE ARE YOUR BUSINESS

The food is ok not as near as good as it use to be. The new owners are so rude and always mad never smile or even say thanks. It’s the last time I’ll give the Rudes my business!! Go to Dana’s the food is much like it was when the original owner had it and the customer service is great. It worth the drive.to olive branch.

Loved victor's pizza ever since I was little best pizza ever hands down will not argue.