Quick Facts About Chroma Salon, Downtown Wpb
Chroma Salon, located in Downtown Wpb, has received a mix of positive and negative reviews from customers. Let's analyze the strengths and weaknesses of the salon based on the comments provided.
Starting with the strengths, several customers mentioned the excellent work done by Sylvana, who is praised for her ability to achieve desired hair colors, especially for those with ash tones. This indicates a high level of skill and expertise in dealing with different hair types and achieving specific results. Additionally, Sylvana is described as a professional and attentive stylist who listens to her clients' requests and goes the extra mile to meet their expectations.
Another strength of Chroma Salon is the knowledge and professionalism displayed by the stylists. One customer mentions that they were impressed by the salon's staff, noting that they felt comfortable entrusting their hair to well-informed professionals. This suggests that the salon invests in hiring knowledgeable staff who can deliver quality service.
The salon's atmosphere and cleanliness are also highlighted as positive aspects. Customers mention the salon's clean and beautifully decorated environment, with a relaxing ambiance. This indicates that Chroma Salon provides a pleasant and comfortable experience for its customers, enhancing their overall satisfaction.
On the other hand, Chroma Salon has some notable weaknesses. One customer had a particularly negative experience with the owner of the salon. They express dissatisfaction with the owner's handling of their balayage request, citing uneven and unsymmetrical highlights, as well as a rushed and incomplete hair drying process. The customer also claims that the owner did not provide a refund when requested. This incident raises concerns about the owner's professionalism and customer service.
Furthermore, the negative review includes proof in the form of photos, which show the discrepancy between the customer's desired balayage and the actual result. This lack of consistency and poor execution by the owner raises questions about the salon's overall quality and attention to detail.
The aforementioned negative review highlights a serious flaw in the salon's ability to deliver desired results, causing inconvenience and additional expenses for the customer who had to seek another salon to fix the botched job. Moreover, the lack of a proper apology from the owner further deepens the customer's dissatisfaction.
It's essential to note that the negative review could be an isolated incident, and the positive reviews indicate a capable and professional team at Chroma Salon. However, the significant impact of the negative experience and the negative response from the owner suggest the need for improvement in communication, customer service, and quality control at the salon.
In conclusion, Chroma Salon in Downtown Wpb has both strengths and weaknesses based on customer comments. The salon receives praise for the skill and expertise of stylist Sylvana, as well as the knowledgeable staff and pleasant ambiance. However, there is a noticeable weakness in customer service and quality control, as demonstrated by a negative review where the owner failed to deliver the desired results and handle the situation appropriately. These weaknesses indicate areas that need improvement to ensure consistent and satisfactory experiences for all customers.
Best TL Reviews
Sylvana did an amazing job with my hair yesterday. I naturally have ash tones in my hair so it doesn’t always pull the blonde though Sylvana was a rock star! It looks great
The owner did my hair and made me look literally like a skunk. I asked for a Balayage that was brought up higher (close to the roots) and instead she put in foils that were completely not symmetric and not even from one side of my head to the other when parted in the middle. They were not faded like balayage at the root. Further she rushed me out because she had another client waiting, parted my hair on side even though I told her I wear it in the middle, and did not fully dry my hair so I could not see the uneven result until I got home. When I requested a refund she would not provide it. This was absolutely the worst hair service I have had ever. When I showed the photos to other hairstylist they were appalled at how badly she did my hair and how uneven/not symmetric the highlights were. Please do not go to the salon. -Anna
Update response to owner's response: I have attached photos of the work the owner of Chroma Salon did to my hair (see below). I sent her a photo of the photo with faded balayage close to root attached (my roots were grown out). I did not ask for an unsymmetrical, super thick highlights look but BALAYAGE that is traditionally always blended brought higher toward my root. I was extremely clear as to what I wanted and even sent her the photo on messenger (it's attached). I never told the owner what stylist I have been to before as he lives were up north so she wouldn't even recognize him (stylist in NY), so her reply is a blatant lie. Also I paid Vertu Salon (Crystal, who I highly recommend) $450 to fix the work and damage done by Chroma Salon, so money was not an objective and both Crystal and her salon agreed that the work done by Chroma was horrible (print screen attached) with "that is so sad" as the response to what Chroma did to my hair. I tone my hair at home and sometimes do my roots as it's easy for me and saves me from visiting salon ever 3-4 weeks as my hair grows really fast. It has nothing to do with money, but convenience and time saving. Toning my hair takes 15 minutes at home, versus drive time and half hour + at salon. Also I had an event to attend the same night my hair was done so I was forced to tone my roots at home myself after going to what I believed was a professional hair salon so I would not have to attend a business meeting with stripes and orange hair. The lack of even an apology from the owner for the terrible work is appalling and sad, and worse trying to discredit me by practically calling my a liar, when the photos are clear evidence of her poor quality balayage and the work being nothing like the photo I sent her that I also attached herein. Please save yourself the aggravation and embarrasment and DO NOT USE THIS SALON.
It was my first visit to Chroma. I’m incredibly happy I decided to make an appointment with this salon. I needed a good haircut to clean up dead ends and get my hair back in shape. I explained I want to grow my hair out and the stylist, Karina, gave me a fantastic haircut. I would never trust a chain that offers cuts at $35+ to essentially “do what they think needs to be done”. It was clear this salon is staffed with knowledgeable professionals. After leaving, I’ve been able to appreciate just how awesome this haircut is! Thank you Karina and Happy Thanksgiving!! Keturah (Kat)
As always Silvana delivers phenomenal service! I am always happy with her work; she listens to what you want and goes the extra mile to make it happen. I LOVE her work and I LOVE the results. Got a haircut and color and left with exactly what I asked for. Thank you Silvana for being such a top notch professional.
Silvana is the most professional hair stylist I’ve ever had the pleasure of meeting! She takes her time and I always feel so beautiful when I leave the salon. The salon itself is clean, beautifully decorated, and has a very relaxing atmosphere to it! Isabella is also incredible. I always look forward to getting my hair done. Chroma salon is truly the best-thank you so much!
I am very pleased with my experience at chroma salon! I was in town for a few days and in desperate need for a haircut, and Marissa very accommodating by been able to take me later in the afternoon. She totally understood what I wanted to do with my hair. She took her time, was very detailed, made great recommendations for future hair treatments, etc. great conversation as well. I love the way my haircut turned out...I will totally go back next time I am in town! Thanks Marissa!
Silvana is an amazing professional hair dresser!! I walked in with highlights all over my hair that I didn't like and she transformed my hair into the more natural blondish look I wanted. I am so happy with the look and how my hair is now. In addition to her amazing customer service and how she treats her clients! I am definitely going back and I highly recommend her salon!
I called at 4:30pm on friday after getting double book and I call and Spoke with Silvana and she was like how fast can you get here i got there in 5 minutes. And then the magic freakin started when i tell you the best hair cut of my life she was sooooo patience and talked me through the and i got the haircut i couldnt even dreamed of if your a guy and you dont get a hair cut from silvana then dont get your hair cut. Your the besttttttttttttt i love you Silvana:)))))
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Chroma Salon, Downtown Wpb Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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