Joyce Beauty Club

+1 410-444-4145

6610 Belair Rd, Baltimore, MD 21206 United States of America

Open Today: -

Quick Facts About Joyce Beauty Club

The Joyce Beauty Club place, based on the comments provided, has a number of strengths and weaknesses.

One of the major strengths of the beauty store is its long-standing reputation. One comment mentions that the reviewer has been going to this store for over a decade, indicating that the store has built a loyal customer base over the years. This suggests that the store has consistent quality and customer service, which is an important aspect for any business to thrive.

Another strength is the availability of member perks. This shows that the store values its customers and rewards them for their loyalty. It also indicates that the store has a system in place to keep track of customer preferences and provide additional benefits to its members. This can be a significant advantage in retaining customers and encouraging repeat visits.

The store is praised for its ability to cater to the needs of the black culture. The comment mentions that they carry hair products that are not easily found elsewhere, indicating a niche market that the store successfully targets. This is an important strength as it shows that the store has identified a gap in the market and caters to the specific needs of a particular demographic.

Additionally, the friendliness of the staff is appreciated by multiple commenters. This indicates that the store provides a welcoming and comfortable environment for its customers. Friendly staff can enhance the overall shopping experience and contribute to customer satisfaction and loyalty.

However, there are also some weaknesses mentioned in the comments. One commenter mentions that parking can be tight as the store is located in a small shopping center. This can be seen as a disadvantage for customers as limited parking spaces may deter them from visiting the store, especially during peak hours. Improving parking facilities or offering alternative options, such as designated parking for customers, could address this issue.

Another weakness highlighted is the alleged racial profiling experienced by one customer and their sister. The customer claims that the staff behaved suspiciously and accused them of stealing without any evidence. This kind of behavior can greatly damage the reputation of the store and discourage potential customers from visiting. The store should address these allegations seriously, conduct appropriate investigations, and take corrective actions if necessary to ensure fair treatment for all customers.

Another weakness mentioned is the discomfort caused by the over-attentiveness of the staff. Several commenters felt uncomfortable with the constant monitoring and questioning while browsing the store. This can create a negative shopping experience and discourage customers from spending more time in the store. The store should train its staff to strike a balance between providing assistance and giving customers space to browse without feeling pressured or watched.

Lastly, one comment mentions a negative experience of being misled into purchasing the wrong item. This indicates a potential communication or information sharing issue within the store. While the reviewer acknowledges that it was not entirely the store's fault as they were preoccupied with their toddler, the store should make efforts to improve their customer service, particularly in ensuring that customers are provided with accurate and helpful information to avoid any misunderstandings or wrong purchases.

In conclusion, the Joyce Beauty Club place has several strengths such as a loyal customer base, member perks, and catering to specific cultural needs. However, there are also weaknesses such as limited parking, allegations of racial profiling, staff over-attentiveness, and potential communication issues. By addressing these weaknesses and building upon their strengths, the store can further enhance its reputation and attract more customers.

Best TL Reviews

I've been going to this hair store for more than a decade. They have member perks and are so friendly whenever I visit.

I am always able to locate what I am looking for. They carry all the hair products that the black culture can not find elsewhere, and I am beyond grateful for that.

Parking is tight as this store is located in a small shopping center, yet I've never had an issue securing a spot right in front of the store.

I recommend this beauty store!!

The most helpful staff. Wasn't able to find what I originally went for but found other items that I bought. When i forgot 1 item & ran back on to buy it, the owner gave it to me for free.

This place was racially profiling me and my sister wear into the store and off the back they were already looking at us The guy kept going to every corner to look at us and where we came to check out for our items they said my sister stole some eyelashes which was false and the only reason why they said that is because my sister picked up eyelashes and put them back they try to look in our bags but we wouldn’t allow them and they kept making a scene about how we were stealing and to never come back then don’t listen to the other reviews about this place it’s false

The supply there is perfect! The staff is always there to help and are very courteous to their customers. They always have what I need!

Very good selection. Awesome mirrors and high quality choices. Ended up leaving though with exactly the wrong item

I asked if it was, was told it wasn’t the item

I was not interested in and once home and product opened I found out I spent $90 on wrong items. Oh well, i don’t think they exchange or return, but too late now. Would definitely go back. I was chasing my

Toddler so not their fault at all:)

This store has pretty affordable prices for hair. However I gave 2 stars because they will keep following you around and watching you constantly, keep asking u do u need help, especially if you go to the back where the wigs are at. They are watching you and they will sit there or stand there while u trying to find a wig , which makes me feel uncomfortable.

They act like ur about to steal something.

I've stood there and watch how they do that to every black person that walk in the door. And they keep watching, keep peeking at u looking. If your standing in front of the hair for awhile trying to describe which hair u want to purchase, they a keep peeking at u and turn their head when u notice them Watching you.

I left out after that and went down the street to a hair store where i felt more comfortable at. I could shop in peace

It's Chinese people that own the store but they hire alot of Africans. 1st time I saw a black person in there with the Chinese people.

I appreciate having an employee of color who knows our hair and can answer questions... Great selection and my go-to hair store, Im also a member which I think is unique about this store as I've actually never heard of this membership before.. Everyone speaks and is friendly as soon as you walk in.. Great store

Any and everything one would need to keep your hair sharp