Quick Facts About Alba Nails & Spa
Alba Nails & Spa has a number of strengths based on the comments provided. One strength is the attentiveness and kindness of the staff. Customers often mentioned feeling pampered and well taken care of during their visits. The positive attitude and friendliness of the staff contribute to a positive overall experience for customers.
Another strength is the quality of the nail services provided. Customers praised the skill and expertise of certain nail technicians, such as Nicky and Patsy, and expressed satisfaction with the final result of their nails. The detailed work, flawless finish, and ability to achieve the customer's desired outcome were frequently mentioned in the comments.
The massages provided during the nail services were also mentioned as a strength of Alba Nails & Spa. Customers appreciated the extra pampering and relaxation that the foot, leg, and hand massages offered. This added value to the overall experience and contributed to a sense of being well cared for.
The cleanliness of the salon was also mentioned as a positive aspect by multiple customers. A clean environment is important for maintaining hygiene and creating a comfortable atmosphere for customers. The fact that the shop was described as clean by multiple customers indicates that this is a consistent strength of Alba Nails & Spa.
However, there are also some weaknesses that can be identified from the comments. One recurring issue is inconsistency in service quality. While some customers had positive experiences with certain technicians, others had negative experiences with different technicians. This indicates that the skill level and attention to detail may vary among the staff at Alba Nails & Spa. Inconsistent service quality can leave customers feeling uncertain and potentially dissatisfied.
Another weakness mentioned is a lack of communication and consideration for customer preferences. In one comment, a customer expressed disappointment when the chosen nail polish color was changed without their consent. This lack of consideration for the customer's preferences can lead to dissatisfaction and a negative experience. Additionally, the inability to provide upfront pricing information and the response time provided by the staff could also be seen as a weakness, as it may create uncertainty and inconvenience for customers.
One significant weakness mentioned by a customer was a painful and harsh removal process for acrylic nails. This customer also experienced a cutting of the skin underneath the nail during the removal process. Painful and uncomfortable experiences can greatly impact a customer's perception of a salon and cause them to seek alternatives.
In summary, Alba Nails & Spa has strengths in terms of attentive and kind staff, high-quality nail services, added value through massages, and a clean environment. However, there are weaknesses in terms of inconsistent service quality, lack of communication and consideration for preferences, and a painful and uncomfortable removal process. Addressing these weaknesses can help improve the overall customer experience and solidify Alba Nails & Spa as a reputable and dependable nail salon.
Best TL Reviews
It's taken me years to find this hidden gem! I went to Nicky and she did a full set on me. I am so happy with my nails and the whole experience! Her and the staff are so very attentive and kind!! They also play great music! This is definitely my new nail salon!
Pedicure was great. Manicure was pretty good but the lady decided after 2 coats of my chosen color, she wanted to use a different polish and went and chose one for me and proceeded to apply it without asking… I just wanted the color I chose… and the color layers were so thin I can see patches of where the color didn’t completely set. Not super impressed but good for a quick appointment.
Wow! These people are amazing. They spent so much time dong my nails and making me feel so pampered. My nails have never looked better. The foot, leg and hand massages were awesome! The people are really nice. Sally is wonderful. I couldn’t be more happy with this experience.
My experience was horrible I paid for
My cousin to have her nails done and they are the worst. I don’t
Know what happened.
Her toes hours later did not dry. So peeled off other than tjat beautiful! The toe girl was amazing.
The mail girl was the worst. She did not use the glue correctly so her thumb mail just popped off for one reason. Seriously. I paid $65.00
For her set and when we went back to get them fixed. They treated her like she was stupid. I did have a better experience than her soooo. Go there at your own risk. Know if the don’t do thier job correctly you will be in the wrong. However if you get the one girl that knows how to do nails you will love them.
I however feel like I got ripped off $65.
I don’t know how to feel after this last experience I had with Alba. But this is how this last experience went. I honestly didn’t want to get my nails removed by Alba but they did. I knew it was going to hurt getting them removed. So I decided to cut and shave off most of my last acrylics. And the removal process was painful. But I am a non confrontational person. I don’t speak up and that’s my own fault. But I started tearing up because of the harsh removal of the acrylics. I also had a piece of my hyponychium cut into. (The skin under the nail). While the process of the acrylic was put onto my fake nail my nails felt like a burning sensation. Overall I thought the nails might have been a bit pricey ($70) for what they were maybe but it’s up to personal thoughts. The removal process could’ve been better.
Response time I went I asked how much it would be any you guys had said “We don’t know up front till it is done.”
I’ve been coming here since September/October of last year. (I’m new to Oregon). Love this place. It’s always clean and busy. I recommend making an appointment. My go to lady is Sally. She does an amazing job. Truly they all do and they’re all very nice.
Very friendly, amazing work! Flawless(: shop was clean. Also fairly quick for the amount of work needed to my nails. Will be returning
My nails by Patsy! ????
Patsy did a wonderful job on my nails they are exactly what I pictured them to be. I had an excellent time getting them done. I have finally found my permanent nail lady. ???? I will ask for Patsy every time. Thank you Patsy for doing such a great job. ????
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Alba Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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