Quick Facts About Sky Nails
Strengths:
1. Accommodating walk-ins: One customer mentioned that the salon almost always accommodates walk-ins, which is a strength as it allows for flexibility and convenience for customers who prefer spontaneous visits.
2. Friendly and quick service: Customers appreciate the friendly and quick service provided by the staff at Sky Nails. This is a strength as it creates a positive and efficient experience for customers.
3. Reasonable prices: The prices at Sky Nails are mentioned as reasonable by a customer, indicating that the salon offers competitive pricing, which is a strength as it attracts customers who are conscious of their budget.
4. Clean and well-maintained salon: Several customers praise the cleanliness of Sky Nails, highlighting it as a strength. A clean and well-maintained salon creates a hygienic and comfortable environment for customers.
5. Skillful and great job: Customers appreciate the quality of work done by the nail technicians at Sky Nails. This is a strength as it indicates the competence and skill of the staff, leading to customer satisfaction and loyalty.
Weaknesses:
1. Lack of appointment management: One customer mentioned the need to make appointments, suggesting a weakness in the salon's appointment system. Not having a proper appointment system can lead to longer waiting times or inconvenience for customers who prefer making prior appointments.
2. Pricey services: A customer mentions that the prices at Sky Nails are a little expensive. This can be seen as a weakness as high prices may deter potential customers who are price-sensitive or seeking more affordable alternatives.
3. Inconsistent service during peak hours: A customer had a negative experience during a busy period at the salon. They had to wait for an extended period, received rushed service, and were not satisfied with the results. Inconsistent service during busy times can be seen as a weakness as it may lead to customer dissatisfaction and negative reviews.
4. Rude staff and poor customer service: One customer experienced rude behavior from a staff member and expressed dissatisfaction with the service provided, leading to a negative impression of the salon. Rude staff and poor customer service are weaknesses as they impact the overall customer experience and can result in the loss of customers.
5. Potential racial bias: A customer reported experiencing biased treatment based on their race, indicating a potential weakness in the salon's inclusivity and equality practices. Discrimination of any kind can lead to significant damage to a business's reputation and customer loyalty.
To address these weaknesses, Sky Nails should consider implementing the following strategies:
1. Strengthen appointment management: Improve the salon's appointment system to ensure smoother operations and reduced waiting times during busy periods. Encourage customers to make appointments in advance and provide incentives for doing so.
2. Review and adjust pricing: Conduct a pricing analysis to ensure that the service prices are competitive and align with customer expectations. Consider offering promotional discounts or packages to attract price-sensitive customers.
3. Improve service during busy times: Implement strategies to handle peak hours more efficiently, such as hiring additional staff or implementing a queuing system. Ensure that all customers are provided with timely and satisfactory service regardless of the salon's workload.
4. Train staff on customer service: Provide comprehensive training to all staff members on delivering exceptional customer service. Emphasize the importance of professionalism, friendliness, and effective communication skills.
5. Promote diversity and inclusivity: Create a welcoming and inclusive environment that caters to customers of all races, ethnicities, and backgrounds. Educate staff members on diversity and cultural sensitivity to avoid any form of discrimination.
By addressing these weaknesses, Sky Nails can enhance customer satisfaction, attract more clientele, and establish a positive reputation in the local nail salon industry.
Best TL Reviews
They almost always accommodate me walking in to get service. Lol I should probably make a habit of making an appointment. They are friendly and quick and the prices are reasonable. They are clean and always do a great job. I would recommend this place over other local nail salons
They did beautiful. I forgot the man's name but he did a great job and were very nice. A little pricey but I love my nails. The picture is from 5 days after I got them done.
Usually love this place but I came without an appointment at 11 am on a Saturday expected it to be busy. I wanted a pedicure and a full set and they were Definitely busy when I came in. After about 5 min of waiting they brought me to the pedicure chair as i sat down I noticed pretty much every chair was filled but there was about 6 workers doing pedicures so I put my feet in the water... I didn't expect my feet to be in the water for OVER AN HOUR before they even talked to me. One by one the workers would get done a pedicure and disappear. Everytime i thought since they finished someone i would be next they would just disapppear. They took forever on everyone else but when they finally got to me they took 15 min on me and I spent 38 dollars on a regular pedicure with French tips that YOU CAN SEE PART OF MY OLD NAIL POLISH.they look so rushed and you can see the stroke lines. After being there 1 hour and 40 min and only being actually tended to for 15 min I decided to leave without the full set. Not to mention I'm 8 months pregnant. Why didn't they just do the full set first is beyond me considering they had people that came in after me going to the nail technicians at the tables but if I could give this experience zero stars I would.
Went for my first time today, and I’m sooo happy with my nails. Not to mention, the place is so clean and the staff is very friendly&welcoming. (:
They charged me $30 straight off the back just to sit in the chair. The lady that was doing my nails was very rude because I told her I don't tip all the time and it's a reason for it most people do not do your nails the way that you want them done so why should I tip is what I told her. And she did not deserve a tip my nails look horrible.
IF YOU ARE BLACK DO NOT GO HERE. I’ve been here a few times and for the most part I’ve had pretty good service. Even though the dip came off 4 days and they pressure you into getting services you don’t want. On august 10,2022 I called to see if they were busy and could they do my nails he said sure come in. I get there check in and told to pick a color. I told them I wanted a French and sat down. While waiting for one of the 3 nail techs to tell me to come back 2 more people walked in and neither of them had an appointment and taken back right away. 5 minutes after that a mail tech comes up and says oh were you next the other nail tech will do my nails when he’s done with the lady he just seated. I proceeded to leave then give them a call and tell them how I feel. Which I know they don’t care. And had to find another place to go to.
Nice work and Very professional clean salon.. you will be so happy you went!
Guy didn’t want to shape my nails for a natural look. Instead he left it looking bulky and bumpy. Grew out looking bulky and bumpy. Don’t get dip. It will look like a bump on a log.
Place Pictures
Sky Nails Info
Amenities
Health & safety
-
Staff wear masks
-
Staff get temperature checks
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places