Fox Beauty Supply

+1 818-834-3087

12743 Van Nuys Blvd, Pacoima, CA 91331 United States of America

Open Today: -

Quick Facts About Fox Beauty Supply

Strengths: 1. Well-stocked: The store is praised for having a wide selection of beauty products, including lashes, nails, hair extensions, hair dye, wigs, and more. This indicates that customers can find a variety of options to suit their needs. 2. Friendly and knowledgeable staff: Multiple comments mention the friendly and helpful nature of the employees. This indicates that the staff is trained to engage with customers, offer advice, and answer any questions they may have. 3. Upbeat atmosphere: The positive and upbeat environment of the store is highlighted. This suggests that customers find the ambiance enjoyable and pleasant, which can enhance their shopping experience. 4. Affordable prices: The store is mentioned as being one of the most affordable beauty supply stores in the area. This is a significant strength as it attracts customers looking for good deals and saves them money.

Weaknesses: 1. Employee mistreatment: One comment brings attention to an incident where an employee mistreated a customer, accusing her of stealing. This raises concerns about the store's customer service and professionalism, as well as the impact on customer satisfaction. 2. Manager's response to complaints: One customer expressed dissatisfaction with the manager's response to their complaint about unsatisfactory hair dye. The manager's lack of empathy and redirection of the complaint to the hair dye company reflect a potential weakness in the store's customer service policy. 3. Potential loss of business: The comment referring to the mistreatment of a customer indicates that such incidents can result in the loss of potential customers and negative reputation for the store. 4. Limited product return/exchange policy: Although not explicitly mentioned in the comments, the lack of empathy from the manager towards a customer complaint about hair dye suggests that the store may have a limited return or exchange policy. This can be a weakness, as many customers expect flexibility and understanding when it comes to product issues. 5. Comparison to online retailers: One comment mentions the customer's intention to take their business to another beauty supply or Amazon. This indicates that the store may face competition from online retailers, which can be a disadvantage if they cannot provide unique benefits or competitive pricing.

Overall, Fox Beauty Supply place receives positive feedback regarding its wide selection of products, helpful staff, affordable prices, and upbeat atmosphere. However, the incidents of employee mistreatment, inadequate response to complaints, the potential loss of business, and the lack of flexibility in return/exchange policies are areas that need improvement. Addressing these weaknesses can help the store maintain its positive reputation and attract more customers.

Best TL Reviews

This store is awesome! They are very well stocked and the ladies that work there are friendly and knowledgeable. They helped me pick out good lashes and nails, and answered all the questions I had. I liked their upbeat atmosphere. Highly recommend!

Thank you so much Judy for all your help in finding Hair extensions. She was so helpful and patient In helping me match my hair color. Thanks again girl

I just witness an employee mistreat, disrespect, and accuse this lady of trying to steal from the store. (I'm guessing she's an employee) because a manager or an owner would not miss treat anyone the way she mistreated this lady. It broke my heart to see the lady crying outside her car.

- sad you guys lost good business with this lady. I really hope the lady gets fired. The business is losing money for the assumption this lady has.

I usually have great Customer Service with the associates there, but one day I came

In the store with unsatisfied hair dye. The manager refuses to empathize, she told me to call the hair dye company for my complaint. I’m gonna take my services to another beauty supply or Amazon ????????‍♀️

Better than Sally’s and any other over hyped beauty supply. I always had a great experience here, customer service was always good too. A true hidden gem in the hood. I’m always going to come back here.

This place is one of the most affordable beauty supply store in the San Fernando Valley. Their prices are reasonable and I love the selection of wigs they have. The ladies who work here are nice

I went inside for the first time and I was amazed by the prices and the girl there was knowledgeable of what hair color is the best to get for natural hair color

My first time visiting recently. I really love this store. They have really good products at affordable prices. The staff is really friendly and helpful. :)