Golden Nails

+1 517-394-7774

5525 S Cedar St # 2, Lansing, MI 48911 United States of America

Open Today: -

Quick Facts About Golden Nails

Golden Nails Place has received a mix of positive and negative feedback from its customers. In order to analyze their strengths and weaknesses, let's break down the comments into different categories.

Quality of Service: One recurring comment about Golden Nails Place is the lack of consistency in their service quality. Customers have shared experiences where the nails were bumpy, misshaped, and flat, which indicates a lack of attention to detail during the application process. Additionally, the chipping of shellac nails within a few days after application highlights a poor-quality product or improper application technique. However, there are also positive comments about great service and the staff taking their time to do a good job on nails. This suggests that the quality of service can vary depending on the particular technician or the situation.

Staff and Customer Service: Golden Nails Place receives positive feedback regarding the staff's friendliness and willingness to accommodate customer preferences. The lady working there is commended for doing nails exactly how customers want them. This demonstrates good customer service skills and a willingness to listen to and meet customer expectations. Furthermore, the fact that they come in early once a month to take care of a specific customer shows dedication and a willingness to go the extra mile. These aspects of their customer service can be considered strengths for Golden Nails Place.

Wait Times and Availability: Some customers have mentioned a bit of a wait when visiting Golden Nails Place. On the other hand, one customer commented that they usually have availability and another mentioned being taken care of as one of the last customers. This suggests that wait times and availability can be inconsistent. While the salon may have times when it is less busy and can accommodate customers quickly, it seems that there are also times when the salon may be crowded, leading to longer wait times. This inconsistency in wait times and availability can be seen as a weakness, as it may not provide a reliable and efficient experience for customers.

Pricing: One customer expressed disappointment at being charged $50 for a full set of nails without receiving a polish. This implies a lack of transparency or clear communication about pricing. However, it's worth noting that a gift certificate was used in this particular case, so the customer was not directly paying for the service. It would be important to clarify with the salon whether the pricing is consistent for everyone and if the services provided align with the cost.

Overall, Golden Nails Place has both strengths and weaknesses. The positives include friendly staff, dedication to customer preferences, and some instances of good service. However, the salon seems to struggle with consistency in service quality, wait times, availability, and pricing transparency. These weaknesses need to be addressed in order to provide a more reliable and satisfactory experience for their customers.

Best TL Reviews

Not my usual nail salon but I was given a gift certificate, so I used it for a full set. I am completely disappointed! The nails are bumpy, misshaped and flat. Half of my rhinestones have fallen off on day 2! She was very confused on how to even apply them. I didn’t get a polish and still charged me $50! This is why you stick with your choice of salon! Gift certificate or not I would never go back.

I get my nails done frequently usually go to whatever ever place has availability.. That is until i found this place! They usually only have 2 girls working but they do amazing work! I've went to them the last 5 times and will go again!

They come in an hour early once a month to take care of me. Great service!

The lady is really nice and will do your nails exactly how you want them

Amazing service. A bit of a wait but came later in the day. Even as one of the last customers they took their time and did a great job on my nails!

Went in to have shellac on my nails, these are supppsed to hold up right!!Not here my nails chipped a few days after. The machine that is supposed to cure the nails barely worked. The lady went back to get another, in which this one barely worked. Never again!!! Not my normal salon. That’s why it’s best to stick with what you know

They're very good at their gift lele did her thang got my feet feeling better than before

Not happy with the results. You can see a clear transition between the nude and white. Also the white tips are not big enough. Won't be returning