ocean nail center spa

+1 516-565-5300

345 Merrick Ave, East Meadow, NY 11554 United States of America

Open Today: -

Quick Facts About ocean nail center spa

Ocean Nail Center Spa has several strengths that contribute to its positive reputation. Firstly, the owner, Ocean, is highly skilled in nail art and design, particularly in the technique of powder dip ombre. Customers appreciate his ability to take their color scheme preferences and create stunning and personalized nail designs. This expertise sets Ocean Nail apart from other salons in terms of creativity and artistry.

Another strength of Ocean Nail is the cleanliness and professionalism of the salon. Customers consistently mention the cleanliness of the salon as a positive aspect of their experience. This demonstrates the commitment of the staff to maintaining a hygienic and comfortable environment for their clients. Additionally, the professionalism of the staff is praised, with customers mentioning that they feel well taken care of and attended to during their visits.

The spa services at Ocean Nail, particularly the spa pedicure, are also highly regarded by customers. The quality of the service and the sense of relaxation and pampering that comes with it are mentioned as strengths of the spa. This suggests that the staff at Ocean Nail not only excel in nail artistry but also in providing a comprehensive spa experience.

In terms of customer service, Ocean Nail receives positive feedback for its great service and friendly staff. Customers often leave the salon feeling satisfied with their experience, highlighting the efficiency and speed of the service. The ability of the staff to understand and meet the specific needs and preferences of customers, such as getting eyebrows done right, is also mentioned as a strength.

Despite these strengths, Ocean Nail Center Spa also has several weaknesses that can affect customer satisfaction. One recurring issue is with appointment scheduling. One customer mentions a mix-up in appointment dates, resulting in a client having to wait while her service was interrupted. This shows a lack of organization and attention to detail in managing appointments, which can lead to customer frustration and even loss of business, as evidenced by the comment that four customers will not be returning.

Another weakness highlighted by a customer is the lack of sociability and friendliness from the owner and staff. While the salon itself is described as clean and new, the owner and staff are perceived as not being talkative or smiling. This can create an atmosphere that is not as welcoming or friendly as some customers may desire.

Additionally, there are complaints related to customer service and the attitude of the staff. One customer mentions feeling pressured to choose a nail color and to give a tip, which made them uncomfortable. Another customer describes feeling rushed and lacking patience from the staff, which can lead to a negative experience. Furthermore, a customer shares an incident where their nail was left crooked and the owner seemed unwelcoming towards their mother-in-law.

Lastly, there have been complaints about the technique used during nail services. One customer mentions excessive filing of their nails, causing discomfort and pain. This highlights a lack of attention to customer comfort and the possibility of over-filing, which can result in damaged or weakened nails.

In conclusion, Ocean Nail Center Spa has strengths in terms of the owner's nail artistry skills, the cleanliness and professionalism of the salon, the quality of spa services, and the overall efficiency and friendliness of the staff. However, weaknesses include issues with appointment scheduling, a lack of sociability from the owner and staff, perceived pressure from the staff, and complaints about the technique used during nail services. These weaknesses can negatively impact the overall customer experience and should be addressed to maintain and improve customer satisfaction.

Best TL Reviews

Been a client at Ocean Nail for several years and I am always delighted with my nails. Ocean, the owner does my nails and he is spot on with his sense of color and design. He is a master of powder dip ombre ! I show him a color scheme that I want and I let him go to town !!

The salon is clean and professional. All his staff are lovely and sweet. I also get a fabulous spa pedicure !

Great service and great staff! I always leave satisfied. Ocean is quick and efficient. Lulu is the best at getting my eyebrows right.

Ocean did not just lose 1 customer, but he lost 4. On 4/13 they called my mom thinking she had an appt that morning. My mom spoke with Ocean explaining that her appt was on sat 4/16 and he told her its ok she should come that Saturday same time (9:30a). While my mom was about to get her pedicure another lady walked in at 9:37a stating that she had a 9:30a appt. They told my mom she would have to wait because the other person had an appt, but so did my mom. water was set and they removed the polish from my mom’s toes and everything. Like how you can do that to a customer when clearly the mistake was on them. So now my mom, aunt, sister, and myself will not be going back.

Nail salon clean n new but owner ocean n staff are not sociable or talk n smile.made appt for nails n pedicure but changed my mind about nails. N owner very angry. Yes I should of called ahead of time but changed my mind last min..

This is my place! I love it here! The owner Ocean does a great job. The staff is very hard working and friendly. I've never once had a bad experience. It's the only place that can do my nails & eyebrow waxing. I get tips and they last for a month. Which is great because I work as a swim teacher so I'm constantly in the pool.

This is the best nail spa I have ever been to. I would not go anywhere else. It’s like your with friends. The spa is so clean and everyone is so friendly. Their work is perfection. Ocean is the kindest person I have ever met in my life. I have never missed going to get my nails done in 6 years and they are so accommodating. I love them all.

They give you lot of pressure for choosing your nail color and they give you lot of pressure give them tip and they are you so rude. They don’t clean tip of your nail thats disgusting. They left my nail crooked. They dont have patience And. Mother in law Was there waiting

Just for me for doing my nail the owner keep on looking at her and he looking like want her to leave Beacuse she didn’t want do Her nails.

Although i do like how my powder gel nails came out today, i cant really give the service a 5 star, the only unsatisfaction i had was that angela kept file-ling my nails and over my cuticle and i kept pulling back because it was starting to irritate me, and i told her it hurts and to be more gentle and all she would do is smile. The whole day my nails have been hurting because they just file and file until your nail is paper thin! Not a happy customer today!!