His & Her Family Salon

+1 517-764-3800

5511 Ann Arbor Rd, Jackson, MI 49201 United States of America

Open Today: -

Quick Facts About His & Her Family Salon

Strengths:

1. Skilled and knowledgeable staff: Customers consistently praise the staff's expertise and ability to deliver the desired haircut or style. They also mention that the staff listens well to their preferences and delivers even beyond their expectations.

2. Friendly and welcoming atmosphere: Many customers appreciate the warm and friendly environment at His & Her Family Salon. They mention feeling comfortable and engaged in friendly conversations with the staff. This creates a positive and enjoyable experience for customers.

3. Affordable pricing: Multiple comments highlight the reasonable prices at the salon. Customers appreciate that they are informed about the cost before the service starts, ensuring transparency and avoiding any surprises. The affordability of services makes it an attractive option for customers.

4. Consistency and reliability: One customer mentions being a patron for 10 years, emphasizing the salon's ability to maintain high standards and quality of service over a long period. The ability to consistently deliver satisfactory results fosters customer loyalty and trust.

5. Good communication and customer service: Several comments mention that the staff communicates effectively with customers, making sure they understand and are happy with the result. This attentive customer service helps in building strong relationships with customers.

6. Flexibility and adaptability: One comment mentions a successful attempt to salvage a DIY hair disaster. This demonstrates the staff's flexibility and ability to handle challenging situations, ensuring customer satisfaction and loyalty.

Weaknesses:

1. Limited information: While the comments provide positive feedback about the salon, they lack specific details about certain aspects like services offered, waiting times, and cleanliness. This makes it difficult to assess the salon's overall performance in these areas.

2. Lack of diverse reviews: The comments predominantly come from satisfied customers, which may not provide a comprehensive view of the salon's strengths and weaknesses. It would be beneficial to have a wider range of reviews to get a more balanced perspective.

3. Lack of response to negative comments: It is unclear if there were any negative comments or experiences at His & Her Family Salon, as none were mentioned in the provided comments. It would be helpful to have insights on how the salon addresses and resolves customer complaints, if any.

4. Limited insight on additional services: Although some comments mention services like color and manicures, there is not enough information to fully assess the salon's capabilities in these areas. It would be beneficial to have more comments or reviews specifically addressing these services.

5. Lack of information on amenities or additional features: The comments do not mention any extra amenities or unique features that set His & Her Family Salon apart from competitors. It would be helpful to know if the salon offers any special services or amenities to enhance the customer experience.

In conclusion, based on the comments provided, His & Her Family Salon appears to have strengths in terms of skilled staff, friendly atmosphere, affordable pricing, consistency, good communication, and customer service. However, the comments lack specific details on certain aspects of the salon and there is a limited range of reviews, making it difficult to fully assess its strengths and weaknesses.

Best TL Reviews

Did a great job cutting my sons hair. He doesn't enjoy getting his haircut but this was quick and easy. They were so nice and patient with him and the hair looked great.

Friendly to wake in hair cuts. Thanks and the price was good also.

I went here for the first time in January 2021 and I can not believe how much I love this place. The people were friendly and knowledgeable. One thing in particular I loved was that they told me how much it was going to be before they started. Their prices were extremely reasonable. I also felt like they listened really well to what I was wanted and made it happen, beyond what I thought was possible. They even took the extra 5 minutes to put some curl in it at the end so I walked out feeling like a freaking beautiful princess. This place is definitely where I will be going for all my hair needs!

I love the staff their always so warm and welcoming. I love the fact that I can walk in with a photo of what I want and walk out with a smile on my face feeling like a million bucks. I've always had problems with beauty salons they either don't get the cut right or just make me feel uncomfortable but with the staff here no matter which beautician you get you'll always feel comfortable and engaged in friendly conversation. I thank my mother for recommending his and hers. Cindy has an amazing eye for staff and the place always feels welcoming.

I've been going to this salon since I was 12 (10 years) for everything from color to cuts to prom styles to manicures - it's the only place I recommend to ANYONE of ANY age or race. The girls here are beyond friendly - they're kind, genuine, and extremely talented. They'll also make it right by you it you're unhappy! I've gone to have my hair salvaged from DIY attempts and always left happy(: and best of all? Their prices are super super reasonable! My go to girl is always Courtney, but anyone there will do you well!

5????Love you guys always treat my grandma like a good friend and we love our talks with you all????????

The staff here is extremely friendly and their pricing is very affordable. I’ve been getting my haircut here for years and I don’t plan on ever going anywhere else. The ladies at work here extremely nice and want to make sure you get the best look for the money.

My mom took me here for a cut. She used to patronize the owner at her previous place of employment. All I know is I have found my beauticians. His and Hers is fantastic. My first visit I trusted the advise of the beautician to give me a new doo. I wanted to go short and get rid of the shoulder length. Awesome doo love it. Wash and go very little product needed if I feel like it. Gonna be great for my cruise to Aruba in March. Thanks.