Quick Facts About Coco Nails
Coco Nails, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail:
Strengths:
1. Friendliness of the staff: Multiple comments mentioned that the staff at Coco Nails, especially the owner, Yui, and a nail technician named Amy, were kind and friendly. This creates a welcoming environment and makes customers feel comfortable.
2. Availability and no turning away customers: Several comments mentioned that Coco Nails is always available and does not turn away customers. This is a positive aspect as it indicates that they prioritize customer service and are willing to accommodate as many clients as possible.
3. Clean and newly remodeled salon: One commenter specifically mentioned that the nail shop is clean and newly remodeled. This is an essential factor for customers who value hygiene and aesthetics in a salon environment.
4. Great experience and skilled technicians: A few customers had positive experiences with their nails at Coco Nails. One mentioned that the lady who did her nails did an excellent job and was super nice. This indicates that there are skilled technicians at the salon who can provide satisfactory services.
5. Conversational and attentive staff: One commenter appreciated the fact that the manicurist engaged in conversation and genuinely listened to her while doing her nails. This personal touch contributes to a positive experience and builds a good rapport with customers.
Weaknesses:
1. Inconsistency in service quality: Some comments expressed disappointment with the service quality at Coco Nails. Customers mentioned instances of bleeding during a pedicure, incorrect designs on their nails, and poor attention to detail. Inconsistent service quality can lead to dissatisfaction among customers and create negative word-of-mouth.
2. Inability to fulfill specific requests: A few customers mentioned that Coco Nails struggled to fulfill specific requests, such as ombre nails or French tips. This indicates a limitation in their ability to provide a diverse range of designs and styles, which can be a drawback for customers seeking unique nail art.
3. Poor durability of nail enhancements: A customer mentioned that her acrylic gel nails lasted only two days before multiple nails fell off. This points to a lack of quality in the application or materials used, which reflects negatively on the salon's expertise.
4. Price dissatisfaction: One customer expressed discontent with the pricing, mentioning that she paid $115 for a full set and a pedicure but left disgruntled. This indicates that the prices at Coco Nails may not align with the perceived value of the services provided, which can deter potential customers.
Based on these comments, Coco Nails has a few notable strengths, including friendly staff, availability, clean facilities, skilled technicians, and conversational service. However, there are weaknesses that need attention, such as inconsistency in service quality, the inability to fulfill specific requests, poor durability of nail enhancements, and potential price dissatisfaction. Addressing these weaknesses and maintaining their strengths can help Coco Nails improve customer satisfaction and attract more clients.
Best TL Reviews
This was my first time here. I really wanted to like them. The girls are all very nice, but I will probably not go back. Very dissatisfied with my $45 dollar pedicure. She made my toes bleed & tried to cover them up. Half the time she was up and down trying to take care of others.
I originally asked for ombre nails but they couldn't do it. So I asked for the obvious picture below and this is what I got. I didnt want the sparkles but I ended up getting them anyway because the pink powder was oddly seeping to the white tips. I was told by the owner that it was suppose to be that way... It looked awful. Really disappointed. If you come here only get standard one color nails. They're not good with designs. I come here often and for a while I made this my go to spot. The staff are relatively friendly. One staff member particularly named Amy goes above and beyond. Unfortunately when I'm paying $50.00 to have my nails done my expectation is to walk out satisfied and unfortunately I was not. Like most nails salons I felt obligated to tip but this is my last experience here. Great service is important and unfortunately so is a good diversity of designs and styles. I will not be back here.
Relaxed is an understatement! I took my husband and 9 yr old for our first post pandemic treatment. Much needed and so good! Had the Thai treatment and I highly recommend it. Thankyou ladies!
Walked in as a first time customer asking for a mani/pedi. The pedicure went very well so hence the 2/5 rating. However I am beyond disappointed with how my acrylics turned out.
The manicurist did not pay close attention to detail, she didn’t even push my cuticles back, the polish was not evenly applied so you can see the uneven ridges… after trying to reference the photo of what I wanted and telling her so many times I wanted a French tip look, I gave up. Worst mani experience yet.
I paid my $115 ($75 for a full set mani and $40 for pedi) and left very disgruntled. Would not recommend and won’t be returning. Going to Sammi Nails nearby his salon to get these redone as they’re always consistently good. Highly recommend them compared to this place…
Photos of what I referenced, the result, and the receipt.
I had a mani/pedi at this salon. The owner Yui is so kind. I love my nails.
I would go back again.
Nice owner & nail tech but quality of work is not good. Went there to redo my nails because the other nail salon I went to didn’t do a good job. I didn’t expect my acrylic gel nails would only last for 2 days (6 nails fell off the next day!). Owner asked me to come back to correct their work but I decided to go somewhere else as I am disappointed with the quality of their work.
This nail shop is clean, newly remodeled, very friendly staffed. They're always available, will not turn you away. Helpful with colors(I'm a lil picky.. lol) Amy always does my nails perfectly. I've been going to this shop for years. Refuse to go else where!
I had a great experience getting my nails done here. Not only did they do a great job on my fill, but the lady that did them was super nice and talked to me about my baby and family and genuinely listened as we talked back and forth. I regret not getting her name, but I will absolutely be back so I will get it next time! This is by far one of the best experiences I’ve had at a nail salon.
Place Pictures
Coco Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
13. Cutlord NY
14. Nails by Lily
15. Hair Depot