PRO NAILS & SPA

+1 636-239-7979

830 Washington Corners, Washington, MO 63090 United States of America

Open Today: -

Quick Facts About PRO NAILS & SPA

Strengths:

1) Convenient location: The Pro Nails & Spa place seems to be located in a convenient location, as many customers mention visiting it for the first time or mentioning that they will be back next year. This suggests that the salon is easily accessible to customers.

2) Variety of services: The salon offers a variety of services, including manicures, pedicures, waxing, and nail fillings. This allows customers to get multiple beauty treatments done in one place.

3) Friendly and attentive staff: Several customers mention specific technicians by name and appreciate their attention to detail and excellent service. This suggests that the staff at Pro Nails & Spa are knowledgeable and skilled in their craft.

4) Attention to detail: Customers appreciate the attention to detail in the services provided, such as shaping the nails evenly, creating a mesmerizing finish, and spending time on the nails to make them better. This attention to detail adds value to the customer experience.

5) Clean and nice environment: Customers mention that Pro Nails & Spa is clean and has a nice environment. This enhances the overall experience and makes customers feel comfortable during their visit.

Weaknesses:

1) Rushed service: Several customers mention that their nail technicians seemed to be in a rush, leading to mistakes and a lack of attention to their requests. This indicates that the salon may struggle with managing busy periods and maintaining quality service.

2) Lack of communication: Some customers complain about their nail technicians not listening to their requests or disregarding their preferences. This lack of communication leads to incorrect or unsatisfactory results.

3) Inconsistent quality: While some customers rave about the quality of their services, others mention issues such as crooked nails, acrylic not covering the entire nail, or poor nail painting. This inconsistency in quality raises concerns about the overall reliability of the salon.

4) Negative customer experiences: There are several complaints about painful experiences, bleeding nails, and dissatisfaction with the services provided. These negative experiences indicate a lack of attention to customer comfort and satisfaction.

5) Pricing: One customer mentions paying $45 for a manicure that they did not like. While this may be subjective, the price seems to be an issue for this particular customer, suggesting that the salon's pricing may not be competitive or reflective of the quality of services provided.

Overall, Pro Nails & Spa has strengths such as convenience, a variety of services, friendly staff, attention to detail, and a clean environment. However, it also has weaknesses such as rushed service, lack of communication, inconsistent quality, negative customer experiences, and potentially high pricing.

Best TL Reviews

I have several complaints about my experience at pro nails yesterday. Disregarding the wait time, as my friend and I came in during a clearly busy hour and we were walk ins. I did not get the name of the man doing my nails, but I wish I would have.

1) At the beginning of the appointment, I told my nail tech that I push my own cuticles back all the time so he doesn’t have to push them back far. I also let him know that the last place I went to they drilled my cuticle off. He then proceeded to drill my cuticle off. It bled, and this morning it is swollen and in pain. Accidents happen but I had already requested he be gentle. He was in too big a rush to care.

2) Nearly all of my nails are crooked. He attached the fake nails on my left hand all skewed to the right. One was so badly crooked that asked him 4-5 times to fix it. Every time he just slightly grazed the file over it. Eventually I just gave up and he left it crooked.

3) He did not cover all my nails. Both edges of my nails have slivers of the acrylic showing. I mentioned that as well and he did nothing about it. I’m assuming this was due to him rushing as well.

4) I told him twice ahead of time that I wanted the accent nail to be my middle nail. He then proceeded to paint my ring fingers with the accent color but he was so quick to lay down the polish that I didn’t even have time to correct him.

I paid $45 for this manicure that I did not like. I still tipped $5 but honestly I’m not sure why. I will not be returning.

This experience was so bad she cut my nail too short made my nail bleed very rough and didn’t care she rushed through it I honestly want a refund!!! This is ridiculous it was nothing but pain

Our first time visiting Pin Oak. Great pumpkin patch! Most of it is outside. Bouncy house and lots of little slides and corn pools for kids to play in. Love that the tractor rides take you to the pumpkin patch itself to pick your own pumpkins off the vines! Cool corn maze too. Great food, small petting zoo. Overall amazing experience and we Will absolutely be back next year!

If I could give this place no stars it would still be too many. Do not go to this nail salon!!!!! I asked for something specific and each time I told her that I wanted it to be different she would tell me I didn’t want that and continue to do it the way she wanted. She REFUSED to do what I asked her to do. She embarrassed me and made me feel horrible in front of a room full of people. Even the job that she actually did was horrible. I will have to go to another nail salon to get my nails fixed and pay more money for something she could have fixed. Seriously, don’t go to this salon. They do a horrible job and don’t care anything about you as a customer.

I went to them to get a waxing to get my nails filled and I left and I had to go home and pretty much finished the wax job that I paid them for and I have spots on my nails were the black is see-through and half the nail isn’t even painted

Ty did my nails and toes today, and I am obsessed. They got me and my boyfriend in for pedicures and my manicure with no wait. I got acrylics with gel and holographic glitter, my nails aren’t thick, they’re all shaped evenly, and the finish is just mesmerizing. I won’t go anywhere else. 10/10 would recommend.

Katie do my nails and toes , it's look perfect and good. She’s great at what she does and loves doing it . She spent so much attention to detail my nails looked better . Love this place and Katie always do a great job . I'm never dissatisfied when I go there . Awesome job . Pro Nails great place to get my nails . Clean and very nice. Good service . Everyone here is so kind . Katie is the best . Happy with my nails and toes . ????❤️❤️❤️❤️❤️❤️

Had a new set done yesterday along with a manicure with Katie and they are beautiful! The shop was packed and I didn't feel rushed nor did my appointment get skipped due to the rush. Always amazing service! Thanks Katie! <3