Quick Facts About O P Nails
Strengths:
1. Remodeled and upgraded facilities: The comment mentions that the salon has been remodeled, with new chairs and massage chairs. This indicates that the salon is making efforts to provide a comfortable and updated environment for their customers.
2. Positive customer experience: Multiple comments express satisfaction with the service provided. Customers appreciate the skill of the nail technicians, with specific mention of Tina doing a fantastic job on dip nails and Henry's great work. This demonstrates that the salon has talented and experienced staff who can meet customer expectations.
3. Friendly and attentive customer service: Comments mention that the staff is friendly, accommodating, and attentive. They acknowledge every customer and make an effort to ensure customer satisfaction. This indicates good customer service and a focus on creating a positive experience for clients.
4. Long-standing reputation: One comment mentions that the customer has been visiting the salon for a long time, indicating a loyal customer base. This suggests that the salon has built a positive reputation over time, likely due to consistently good service.
Weaknesses:
1. Inconsistent service quality: One comment mentions a not so good experience where the customer's nails did not turn out well. Another comment suggests that the nail technician was new, implying some level of inexperience. This indicates that the salon may have a problem with maintaining consistent service quality, possibly due to a lack of training for new staff members.
2. Communication issues: One customer complains about the nail technician not talking to them during the service. This could indicate a lack of communication between the staff and customers, which may lead to misunderstandings or unmet expectations. It is important for staff members to communicate effectively with customers to ensure their needs are met.
3. Cleanliness concerns: One comment mentions that the place is dirty, and another mentions a split toenail during a pedicure. These issues raise concerns about the salon's cleanliness standards and attention to hygiene. Customers expect a clean and sanitary environment when getting their nails done, so maintaining cleanliness is crucial for the salon's reputation.
4. Pricing concerns: One customer complains about the pricing, suggesting that the cost of a gel pedicure and dip nails is not worth the money. This indicates that the salon may have higher prices compared to their competitors, causing some customers to feel unsatisfied with the value for their money.
In conclusion, O P Nails place has strengths in terms of their upgraded facilities, positive customer experiences, friendly customer service, and a long-standing reputation. However, they face weaknesses in inconsistent service quality, communication issues, cleanliness concerns, and pricing concerns. Addressing these weaknesses can help the salon enhance its overall customer experience and maintain its positive reputation in the long run.
Best TL Reviews
I’ve been coming here forever. I came in today and the place has been remodeled, new chairs to sit in to get your nails done, and awesome new massage chairs when getting a pedicure!!! I highly recommend!
My first of many more to come! Tina did an awesome job on dip nails! Thanks, Tina! I will be back!
My nails do not look the best. I have been here several times and this is my first not so good experience. I could tell that the nail tech was new so I gave her a chance. Hopefully my experience will be better next time.
Today was my first time in and Tina did my nails. She did a fantastic job and they look great! I will definitely be returning! I'm excited to find a nail salon that I like!
Ugliest nails I’ve ever had. Nothing was done the way I asked. I personally think it’s rude to never talk to your customer. I won’t return.
Place is dirty, Gel pedicure was the worse ever. Toe Nail was split asked the technician to fix and well I wanted to take the file and do it myself. French dip was even worse. My daughter(21 years) nails look as though her 2 year old daughter did them, hardly any white on the tips. My French dip looks a little better, however I was left with white at the end of each nail. The technician tried getting it off and pulled my skin off. Let me tell you gel pedicure 40 and 45 dip isn't worth the money. Highway robbery. NEVER WILL WE GO BACK.
They are the best nail place I've been to. In 16 years that I've been getting my nails done. I can honestly say they have been the best. They are always asking if I like my nails today. They want to make sure I love my nails before I leave every time.
First time today and I loved it! Great customer service. They got pretty busy while I was there but they still acknowledge every one coming through the door and have smiles on their face. Henry did my nails and they turned out great. I will definitely be back!
O P Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:30 AM - 05:00 PM |
How to go there
Location
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15. Wildcat Den