Beauty Outlet

+1 704-292-1877

1410 Skyway Dr, Monroe, NC 28110 United States of America

Open Today: Closed

Quick Facts About Beauty Outlet

The Beauty Outlet place has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned by a commenter is the variety and selection of products available at the store. They mention that the store has a decent selection of items and brands, including jewelry, makeup, soaps, and eyebrow services. This suggests that Beauty Outlet place has a diverse range of products to cater to different customer needs.

Another strength mentioned is the reasonable prices. A customer mentions that the prices at the store are very reasonable, which implies that Beauty Outlet place offers competitive pricing compared to other beauty supply stores. This can attract price-conscious customers who are looking for affordable beauty products.

Furthermore, a commenter appreciates the presence of a helpful and friendly black lady who works at the store. This suggests that at least some staff members provide good customer service and create a positive shopping experience for customers.

However, several weaknesses are also mentioned in the comments. One of the key weaknesses highlighted is the lack of customer service. Some customers mention that the staff members at Beauty Outlet place are not attentive and do not approach customers or offer assistance. There are even comments about staff members gossiping behind the counter instead of helping customers. This can create a negative impression and make customers feel ignored or unwelcome.

Another weakness mentioned is the behavior of the store owner. A customer mentions that the owner lacks customer service skills and does not even acknowledge customers when they enter the store. This can create a negative atmosphere and discourage potential customers from returning to the store.

Additionally, there are complaints about the communication skills of the cashiers. A customer mentions that they have difficulty understanding the cashiers due to their accents, and instead of speaking clearly, the cashiers sometimes yell, further complicating the situation. This can lead to frustration and confusion for customers, affecting their overall shopping experience.

Furthermore, there are serious allegations of discriminatory treatment towards black customers. A customer mentions that they experienced racism when a black employee did not inform them about the availability of a public bathroom while making a purchase. The customer also mentions that they observed Asian employees gossiping about them. Such incidents can alienate customers and create a negative reputation for the store.

In conclusion, the Beauty Outlet place has strengths in terms of product selection and reasonable prices. However, its weaknesses include poor customer service, a lack of attentiveness from staff members, communication issues, and allegations of discriminatory treatment. Addressing these weaknesses and improving the overall customer experience can help enhance the reputation and success of Beauty Outlet place.

Best TL Reviews

I really don't know what to say about this place. It's like 3/4 of the store has products and the rest is pretty much empty space. No sales person asked me if I needed anything. I just remembered they were all talking behind the counter and gossiping.

The owner has no customer service skills. She won't even acknowledge you when you go in, as if she's doing you a favor. I know many people that go in the store have bad intentions, everybody is not a thief and the good customers that come in she treat them in such a way they don't want to come back

I only go here to get my brows done when my main lady isn't available.

Its ok for the most part. They have a decent selection of items and brands. They also provide a eyebrow service, jewelry, makeup soaps etc. Cashiers can be a little awkward. At time you can't understand the accent and instead of saying it clearly they yell it. Lol kinda confuses the whole situation because I still don't understand what you said and now you yelling.

I gave them one star because of the wonderful black lady that works there. When I left the counter the Asian women standing with the black women started talking about me and loudly. I ask the black women who was helping me, where was there bathroom?, she said we don't have a public bathroom. Now mind you I spent $75 dollars in that store. I'm tired of going to hair shops where they treat every black person like a criminal. I will never be back! Go to a hair shop where they treat black customers with respect. This place over charges, sells junk, and treats their black customers less then.

Good prices, nice selection, nice ownership

I have yet to establish the outlet..would like 2 know if u need 2 have a NC Licence?

I love this store!! Been going there for years for all my hair and makeup supplies. The prices are very reasonable and they always have exactly what im looking for.