Quick Facts About Ez Eyebrow
Ez Eyebrow place has a strong customer service aspect. Multiple comments mentioned how amazing the customer service was and how the workers made them feel comfortable during their visit. This is an important strength as good customer service can help retain customers and encourage them to come back.
The threading service provided by Komal was widely praised in the comments. Many customers mentioned that she did their eyebrows perfectly every time and that they were in good hands with her. This highlights the skill and precision of the workers at Ez Eyebrow place, which is another strength of the business. Having skilled workers who can consistently deliver great results can attract customers and build a positive reputation.
The availability of threading services later in the day was mentioned positively in one comment. Being open later than other eyebrow threading places can be advantageous as it accommodates customers who may have busy schedules or work late hours. This could attract customers who may not have been able to get their eyebrows done at other places due to timing constraints.
Despite these strengths, there are several weaknesses mentioned as well. One major weakness is the inconsistency in service provided by different workers. One customer had a negative experience with a new worker who didn't ask for her preferences and ended up disliking the shape of her eyebrows. Another customer expressed disappointment that the usual worker was no longer there and felt that the quality of the service had decreased. This inconsistency in service can be off-putting for customers who have come to rely on a specific worker's skills.
Another weakness is the lack of professionalism exhibited by a worker mentioned in the comments. One customer felt unwelcome and annoyed when the worker shooed her away before closing time and didn't show any concern when the customer returned later. This lack of professionalism can create a negative experience for customers and may even deter them from returning.
One comment mentioned that the service only included threading and not trimming of eyebrow hairs. This limitation can be considered a weakness as many customers may require both services during their eyebrow grooming process. Not offering the option to trim the eyebrow hairs may lead to customers having to do it themselves, which may be inconvenient for some.
In summary, Ez Eyebrow place has strengths in terms of excellent customer service, skilled workers, and availability of later appointment times. However, it also has weaknesses in terms of inconsistency in service, lack of professionalism from some workers, and limited services provided. These weaknesses may impact the overall customer experience and could potentially drive customers away.
Best TL Reviews
First time coming to this eyebrow threading!! Absolutely loved my experience and my eyebrows looks phenomenal! Amazing customer service.
So I was going there for months seeing the old worker Sandy she was amazing I loved it! I go in one day and it’s a complete different worker come to find out she remembers me from a market she used to work at I don’t recall seeing her a lot there then she sits me down and says I don’t like your eyebrow shape!! Whattttt very unprofessional she could’ve asked me if I like them and if I wanted to change them. Hack job luckily I found out where Sandy works and I go there. One day I had no other choice then to come back to ez eyebrows the vibe was so off and very tense in there she didn’t say more than 5 words to me and acted as though she was annoyed she messed up my eyebrows I dont recommend it
I used to come here quite often. I stopped for a while by choice but tried again today and it was not a pleasant experience. I showed up about 4:35 and as soon as I walked through the door, the worker started nodding no, and essentially shoed me away. She said “I’m doing these two and then taking a break…” There was a girl in her chair and a guy waiting. I understood maybe she was tired or hadn’t ate, but I think it’s common courtesy to just lock the door and post a sign saying you’ll be on break. Anyway, I had to ask her what time I could come back and she said, “idk, after five.” I went to kill time with my toddler for about an hour and came back at 5:55. She said she was closed and she closed at 6. I told her I came earlier and she specifically told me to come back after 5 and her hours online say 8. She didn’t seem to care at all. You can tell the customer service aspect is non-existent. She seemed to care less.
Komal is the best! She gets my eyebrows perfect everytime, she's fast yet precise. She always keeps my eyebrows thick like I prefer and has helped transform my shape to how I want. You are in good hands with her!!
Komal is the best I’ve been to so far, go check her out !
It was my first time and the way she talked to me made me feel like a returning customer. It wasn't awkward or uncomfortable. It was quick, reasonably priced, and done beautifully. The only thing I didn't like was the fact that she ONLY did the threading. I have long eyebrow hairs naturally so I usually need a trim at the ends as well but she told me that she doesn't use the scissors...so I had to go home and do that part myself. It would be 5 stars if I could go home and have my eyebrows done and not have to worry about missed steps.
I’m sooo disappointed. I have come here for YEARS and loved it every time. The girl here now did a freaking hack job on my brows. I can’t even tell you how much I hate them. Bring back the other lady!
The gal there I wish I would have got her name was amazing. My first time threading. Hurts just as bad as a wax but I feel the final look is better than a wax. Super thankful they were open later.
Ez Eyebrow Info
Amenities
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
|---|---|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places